DoubleTree by Hilton Holland
+ 75
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Rychlá fakta
Příjezd od: | 16:00 |
|---|---|
Odjezd před: | 11:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
24hodinová recepční služba
Více o hotelu DoubleTree by Hilton Holland
DoubleTree by Hilton Holland
Located in Holland and with Van Andel Arena reachable within 44 km, DoubleTree by Hilton Holland provides concierge services, non-smoking rooms, a shared lounge, free WiFi throughout the property and a restaurant.
Hodnocení na 
Individuální cestující
Komentář přidán: 5. 6. 2026
Welcoming clean comfortable and friendly Hotel
I travel home to Holland Michigan twice a year and switched my hotel to the Doubletree this trip . I am so happy I did. They have poured a lot of hard work, money and love in to every part of this property. The rooms were new fresh , comfortable and beautiful. The staff was welcoming and asked me more than once how my stay was going and if there was anything I needed. I have really missed customer service like this. The pool and hot tub were clean and nice. I really enjoyed the breakfast restaurant my first morning. Before hitting the Sugatuck Dune Trails with family I had the Michigan cherry oatmeal with cinnamon granola..tart dried cherries and a swirl of honey. It was so delish. I will definitely be back in the Fall.
Reakce hotelu
Komentář přidán: 5. 6. 2026
Hi Heidi,
Thank you so much for sharing such a thoughtful and detailed review! We are absolutely delighted to hear that you chose to stay with us during your trip back to Holland, Michigan, and even more thrilled that it turned out to be such a positive experience for you.
It’s wonderful to know that you noticed and appreciated the care and effort that has gone into refreshing and maintaining the property. Hearing that the rooms felt new, fresh, comfortable, and beautiful is exactly what we strive for, and your kind words truly mean a lot to our entire team.
We’re especially happy to hear your compliments about our staff. Providing warm, attentive, and genuine hospitality is at the heart of what we do, and it’s so rewarding to know that our team made you feel welcomed and cared for throughout your stay. Your recognition of that personal service is sincerely appreciated.
We’re also glad you were able to enjoy the pool and hot tub areas and found them clean and relaxing. It’s great to hear they added to your overall comfort and enjoyment during your visit.
And your breakfast experience sounds absolutely delicious! The Michigan cherry oatmeal with cinnamon granola, tart dried cherries, and honey is a guest favorite, and we’re so pleased it helped start your day off on such a great note before your time at the Saugatuck Dune Trails.
Thank you again for your wonderful feedback and for choosing to stay with us. We are so happy to hear you plan to return in the fall, and we look forward to welcoming you back for another comfortable and memorable stay!
Thank you so much for sharing such a thoughtful and detailed review! We are absolutely delighted to hear that you chose to stay with us during your trip back to Holland, Michigan, and even more thrilled that it turned out to be such a positive experience for you.
It’s wonderful to know that you noticed and appreciated the care and effort that has gone into refreshing and maintaining the property. Hearing that the rooms felt new, fresh, comfortable, and beautiful is exactly what we strive for, and your kind words truly mean a lot to our entire team.
We’re especially happy to hear your compliments about our staff. Providing warm, attentive, and genuine hospitality is at the heart of what we do, and it’s so rewarding to know that our team made you feel welcomed and cared for throughout your stay. Your recognition of that personal service is sincerely appreciated.
We’re also glad you were able to enjoy the pool and hot tub areas and found them clean and relaxing. It’s great to hear they added to your overall comfort and enjoyment during your visit.
And your breakfast experience sounds absolutely delicious! The Michigan cherry oatmeal with cinnamon granola, tart dried cherries, and honey is a guest favorite, and we’re so pleased it helped start your day off on such a great note before your time at the Saugatuck Dune Trails.
Thank you again for your wonderful feedback and for choosing to stay with us. We are so happy to hear you plan to return in the fall, and we look forward to welcoming you back for another comfortable and memorable stay!
Anonymní cestovatel
Komentář přidán: 18. 7. 2026
Ubytován/a od červenec 2026
The room was very nice and refreshed. Staff was very helpful and nice. Breakfast was not included but a full meal. Hot tub is very large and nice! The hotel is under renovation.
Anonymní cestovatel
Komentář přidán: 16. 7. 2026
Ubytován/a od červenec 2026
Shower and sink had hair from previous occupants. Called front desk and clerk came up and cleaned the shower. Threw the clump of hair in the toilet and never flushed the toilet. Room had not been thoroughly cleaned in a long time based on the dust that was present. Elevator doors kept opening and closing as we were trying to leave, so had to take the stairs. Overall, disappointing for a Hilton property.
Obchodní cestující
Komentář přidán: 28. 5. 2026
Be aware of fasely charges.
I was charged $6 for two bottles of water that I did not take. When I contacted the hotel to dispute the charge, the manager insisted that I had taken them and refused to remove the charge.
This was extremely upsetting and offensive. It is one thing to make a mistake, but it is another thing to accuse a guest of taking something they never touched and then use that accusation to justify an improper charge.
This is not about $6. It is about being falsely accused, unfairly charged, and treated with complete disrespect. I expected far better from a Hilton property. Very disappointing experience.
This was extremely upsetting and offensive. It is one thing to make a mistake, but it is another thing to accuse a guest of taking something they never touched and then use that accusation to justify an improper charge.
This is not about $6. It is about being falsely accused, unfairly charged, and treated with complete disrespect. I expected far better from a Hilton property. Very disappointing experience.
Reakce hotelu
Komentář přidán: 28. 5. 2026
Dear Sunshine,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration it caused.
We sincerely apologize that the incident regarding the bottled water charge left you feeling disrespected and unfairly treated. We understand how upsetting it can be when there is a disagreement about incidental charges, especially when it leads to a loss of trust in the interaction. That is never the impression we want to leave with our guests.
While we do our best to carefully track and verify all in-room charges, we understand that this situation did not feel handled in a way that was fair or professional from your perspective. We are truly sorry for the frustration and disappointment this caused.
Your comments are important, and we take them seriously as they highlight the need for clearer communication and a more guest-focused approach when handling billing concerns.
We appreciate you bringing this to our attention and regret that your experience fell short of the standards you expected from our Brand.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration it caused.
We sincerely apologize that the incident regarding the bottled water charge left you feeling disrespected and unfairly treated. We understand how upsetting it can be when there is a disagreement about incidental charges, especially when it leads to a loss of trust in the interaction. That is never the impression we want to leave with our guests.
While we do our best to carefully track and verify all in-room charges, we understand that this situation did not feel handled in a way that was fair or professional from your perspective. We are truly sorry for the frustration and disappointment this caused.
Your comments are important, and we take them seriously as they highlight the need for clearer communication and a more guest-focused approach when handling billing concerns.
We appreciate you bringing this to our attention and regret that your experience fell short of the standards you expected from our Brand.
Cestující rodiny
IN
Komentář přidán: 26. 5. 2026
Worst Hilton Experience I’ve Had as a Gold Member
My stay at DoubleTree by Hilton was honestly one of the most disappointing experiences I’ve had at a Hilton property, especially as a Hilton Honors Gold member.
The issues started right at check-in. I had already completed digital check-in through the Hilton app, selected my room upgrade, and specifically chose two connected rooms for my family. However, when we arrived, the front desk initially told us that the rooms “may not be together” and “may not even be connected.” After I explained that I had already selected and checked into those exact rooms through the app, the staff member then suddenly said those were the rooms showing in the system. The interaction gave the impression that the front desk staff had very little understanding of the property layout or Hilton’s own digital check-in process.
The confusion continued with the Hilton Honors food & beverage credits. We had booked two rooms, and both rooms had 2 adults and 1 child. However, the front desk initially stated that we would only receive the food & beverage credits for one room and incorrectly stated that the total credit amount was only $15.
I then had to personally pull up Hilton Honors Gold benefit policies and explain that the daily food & beverage credit applies to the Hilton Honors Gold member plus one additional guest per eligible room. Only after I showed them Hilton’s own policy did they finally correct the information. As a Hilton Honors member, it was frustrating to have to explain Hilton benefits to hotel staff myself.
The next issue happened when we tried to use the credits at the hotel restaurant for lunch, only to be told that the restaurant was closed and the credits could not be used. There was no proactive communication regarding restaurant hours or alternate options.
The most frustrating part of the stay happened during checkout. On the day we were leaving, it was raining heavily and we were traveling with two little kids. We politely requested a modest late checkout until 1 PM — not an unusually late checkout such as 3 or 4 PM. The front desk immediately responded that “the policy is 11 AM” and that no late checkout would be allowed. When I mentioned that I was a Hilton Honors Gold member, I was again told no without any effort to understand the situation or show any flexibility.
I then asked if I could speak to the manager. Instead of trying to help, the front desk simply handed me a business card and stated that I could send an email, while also mentioning that the manager likely would not respond because it was the weekend. That interaction alone reflected a complete lack of hospitality and customer care.
I later contacted the general manager through the Hilton app and was told that the hotel had already reached its limit for late checkouts. From a guest perspective, this was extremely difficult to understand because the property appeared largely vacant throughout our stay. Regardless of internal operational explanations, there was absolutely no flexibility, empathy, or courtesy shown despite the weather conditions and the fact that we were traveling with small children.
The most disappointing part of this experience was not even the denial itself — it was the attitude and lack of hospitality displayed throughout the stay. At multiple points, the interactions came across as dismissive, unhelpful, and unnecessarily rude.
Hilton seriously needs to reevaluate how loosely the “subject to availability” clause is interpreted at some properties because it effectively allows hotels to deny upgrades and late checkouts while still advertising elite member benefits. The only positive takeaway here is that Hilton now displays upgrades directly in the app, because historically many properties would simply deny upgrades altogether.
I would absolutely not stay at this property again, nor would I recommend it to friends or family. There are many other hotels — including far less expensive ones — where guests are treated with significantly more courtesy, professionalism, and hospitality than what we experienced here.
The issues started right at check-in. I had already completed digital check-in through the Hilton app, selected my room upgrade, and specifically chose two connected rooms for my family. However, when we arrived, the front desk initially told us that the rooms “may not be together” and “may not even be connected.” After I explained that I had already selected and checked into those exact rooms through the app, the staff member then suddenly said those were the rooms showing in the system. The interaction gave the impression that the front desk staff had very little understanding of the property layout or Hilton’s own digital check-in process.
The confusion continued with the Hilton Honors food & beverage credits. We had booked two rooms, and both rooms had 2 adults and 1 child. However, the front desk initially stated that we would only receive the food & beverage credits for one room and incorrectly stated that the total credit amount was only $15.
I then had to personally pull up Hilton Honors Gold benefit policies and explain that the daily food & beverage credit applies to the Hilton Honors Gold member plus one additional guest per eligible room. Only after I showed them Hilton’s own policy did they finally correct the information. As a Hilton Honors member, it was frustrating to have to explain Hilton benefits to hotel staff myself.
The next issue happened when we tried to use the credits at the hotel restaurant for lunch, only to be told that the restaurant was closed and the credits could not be used. There was no proactive communication regarding restaurant hours or alternate options.
The most frustrating part of the stay happened during checkout. On the day we were leaving, it was raining heavily and we were traveling with two little kids. We politely requested a modest late checkout until 1 PM — not an unusually late checkout such as 3 or 4 PM. The front desk immediately responded that “the policy is 11 AM” and that no late checkout would be allowed. When I mentioned that I was a Hilton Honors Gold member, I was again told no without any effort to understand the situation or show any flexibility.
I then asked if I could speak to the manager. Instead of trying to help, the front desk simply handed me a business card and stated that I could send an email, while also mentioning that the manager likely would not respond because it was the weekend. That interaction alone reflected a complete lack of hospitality and customer care.
I later contacted the general manager through the Hilton app and was told that the hotel had already reached its limit for late checkouts. From a guest perspective, this was extremely difficult to understand because the property appeared largely vacant throughout our stay. Regardless of internal operational explanations, there was absolutely no flexibility, empathy, or courtesy shown despite the weather conditions and the fact that we were traveling with small children.
The most disappointing part of this experience was not even the denial itself — it was the attitude and lack of hospitality displayed throughout the stay. At multiple points, the interactions came across as dismissive, unhelpful, and unnecessarily rude.
Hilton seriously needs to reevaluate how loosely the “subject to availability” clause is interpreted at some properties because it effectively allows hotels to deny upgrades and late checkouts while still advertising elite member benefits. The only positive takeaway here is that Hilton now displays upgrades directly in the app, because historically many properties would simply deny upgrades altogether.
I would absolutely not stay at this property again, nor would I recommend it to friends or family. There are many other hotels — including far less expensive ones — where guests are treated with significantly more courtesy, professionalism, and hospitality than what we experienced here.
Reakce hotelu
Komentář přidán: 26. 5. 2026
Dear gags4u,
Thank you for taking the time to share such a detailed account of your experience. We are truly sorry to hear that your stay did not meet your expectations, especially as a valued Hilton Honors Gold member traveling with your family.
We sincerely apologize for the confusion you encountered at check-in regarding your room selection and connection request. A smooth and accurate check-in experience is extremely important, and we regret that there appeared to be uncertainty and inconsistency in how your reservation was handled. Your comments regarding familiarity with the Hilton app and digital check-in process have been noted, as we understand how frustrating it must have been to need to clarify your own reservation details upon arrival.
We are also very sorry for the misunderstanding surrounding your Hilton Honors food & beverage benefits. We regret that you were not initially provided with the correct information and that you were placed in the position of having to reference program details yourself. This is not the level of knowledge or service we expect from our team, and we understand how disappointing that experience must have been.
Additionally, we regret the inconvenience caused by the restaurant being closed during your stay and the lack of proactive communication regarding operating hours and alternative options. Clear and timely information is essential to ensuring a seamless guest experience, and we are sorry this was not your experience.
We are especially sorry to hear about your experience at checkout, particularly given the weather conditions and your travel with young children. We understand how important even a small amount of flexibility can be in such circumstances, and we regret that your request was not handled with the empathy and hospitality you deserved. Your feedback regarding communication and tone during this interaction is taken very seriously.
We appreciate your recognizing the aspects of Honors that benefit visibility through the app, and we are truly sorry that the overall experience did not reflect the level of hospitality and service you expect and deserve as a loyal Honors member.
Your feedback is valuable and will be shared with the team for review and training purposes as we continue working to improve both service consistency and guest experience.
Thank you for taking the time to share such a detailed account of your experience. We are truly sorry to hear that your stay did not meet your expectations, especially as a valued Hilton Honors Gold member traveling with your family.
We sincerely apologize for the confusion you encountered at check-in regarding your room selection and connection request. A smooth and accurate check-in experience is extremely important, and we regret that there appeared to be uncertainty and inconsistency in how your reservation was handled. Your comments regarding familiarity with the Hilton app and digital check-in process have been noted, as we understand how frustrating it must have been to need to clarify your own reservation details upon arrival.
We are also very sorry for the misunderstanding surrounding your Hilton Honors food & beverage benefits. We regret that you were not initially provided with the correct information and that you were placed in the position of having to reference program details yourself. This is not the level of knowledge or service we expect from our team, and we understand how disappointing that experience must have been.
Additionally, we regret the inconvenience caused by the restaurant being closed during your stay and the lack of proactive communication regarding operating hours and alternative options. Clear and timely information is essential to ensuring a seamless guest experience, and we are sorry this was not your experience.
We are especially sorry to hear about your experience at checkout, particularly given the weather conditions and your travel with young children. We understand how important even a small amount of flexibility can be in such circumstances, and we regret that your request was not handled with the empathy and hospitality you deserved. Your feedback regarding communication and tone during this interaction is taken very seriously.
We appreciate your recognizing the aspects of Honors that benefit visibility through the app, and we are truly sorry that the overall experience did not reflect the level of hospitality and service you expect and deserve as a loyal Honors member.
Your feedback is valuable and will be shared with the team for review and training purposes as we continue working to improve both service consistency and guest experience.
Velmi dobrá lokalita
650 East 24th Street, Holland, 49423, Spojené státy|2,83 km z centra města
Příjezd a odjezd
Příjezd od:
16:00
Odjezd před:
11:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci zakázáni
Možnost snídaně
Čas snídaně
06:00–10:00 od pondělí do neděle
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. Při přihlášení do hotelu je třeba předložit průkaz totožnosti s fotografií a kreditní kartu. Splnění zvláštních požadavků závisí na momentální dostupnosti služeb v době příjezdu. Tyto služby nelze zaručit a může za ně být účtován příplatek.
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Hotel přijímá následující platební metody:
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DoubleTree by Hilton Holland: Často kladené otázky
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