OUTRIGGER Waikiki Beach Resort
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Více o hotelu OUTRIGGER Waikiki Beach Resort
OUTRIGGER Waikiki Beach Resort
Located on the beach, OUTRIGGER Waikiki Beach Resort is in Waikiki neighborhood and is connected to a shopping center. International Market Place and Royal Hawaiian Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Honolulu Zoo. Waikiki Beach Walk and Ala Moana Center are two other places to visit that come recommended. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain climbing and mountain biking nearby. Guests love the resort's central location. At OUTRIGGER Waikiki Beach Resort, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 3 restaurants. Housekeeping is available on request. OUTRIGGER Waikiki Beach Resort offers 524 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to furnished lanais. Beds feature premium bedding. 27-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Recreational amenities at the resort include an outdoor pool. The recreational activities listed below are available either on site or nearby; fees may apply. The property will be renovating from March 2 2026 to September 30 2026 (completion date subject to change). The following areas are affected: Fitness facilitiesFront deskHallwayLobbySelect guestrooms Alternate facilities are located offsite and include: Health club Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Komentář přidán: 31. 8. 2026
Ubytován/a od srpen 2026
The Place, the Beach, the Ambiance, ITS ALL THERE
Reakce hotelu
Komentář přidán: 1. 9. 2026
Mahalo for the amazing review! We’re thrilled to hear you loved the beautiful Waikiki location, refurbished rooms, and your Voyager upgrade. It’s wonderful to know you enjoyed the views, beach, pool, live music, and dining. We’re so happy you found it all here and hope to welcome you back for more unforgettable Waikiki moments!
Komentář přidán: 2. 8. 2026
Don’t stay here!
When arriving at Waikiki, we were welcomed warmly by the staff, and were able to check in an hour early, which was appreciated. When checking in, I confirmed I booked an oceanfront jacuzzi room, the front desk employee verified this. We got up to our room, 1424, and there was no jacuzzi. Amy from the front desk apologized and said that the hotel no longer has jacuzzi rooms, despite what the other employees had guaranteed us-she said it was because we booked before construction had began. She did see that we paid a higher rate for a jacuzzi room, and adjusted our rate accordingly. However, the previous miscommunication about the guarantee of a jacuzzi room, despite one supposedly not even existing, is unacceptable. This did not start our stay on a positive note.
We soon discovered that it was not just the club lounge that was under construction. The elevators were covered in protective draping, and also randomly stopped on floors full of construction materials when we were simply trying to get up to our floor. Other guests, verified that the elevator situation was ridiculous. You couldn’t get to the pool without walking through a bunch of drunk people at Duke’s because of the closed off construction areas.
Throughout our stay, we were woken up by before 8:00 AM, (usually around 7:30), by construction workers in the room NEXT DOOR. There was drilling, banging, and construction workers loudly talking right outside our door. One worker was loudly cursing. We had wanted to sleep in, and couldn’t even escape the noise to the pool/beach because you can’t get towels until 8:00. When leaving our room, construction workers would constantly be in our way, and one morning there was a huge container of construction debris right outside of our door. I reached out to Outrigger via social media about this, and was assured a manager would contact me. NO MANAGER EVER CONTACTED ME.
It did appear that we were some of the first guests staying in a newly renovated room, which we appreciated at first. The streaming on the TV was great, and the bed was nice. However, there was still some construction dust remaining, and overall the design of the room was not great. Why is the bathroom light switch (in a very tiny bathroom) behind the towel rack where towels are hanging, making it inaccessible? Why is the fridge/vanity unit in the middle of the room blocking the path and making the room closed off?
On the second night of our stay we returned late to our room to find a letter stating that the water would be turned off for “emergency reasons,” (probably construction reasons), for three hours the following morning. From 9:00 to noon the next day, our room would be essentially unusable-no bathroom, shower etc. we were offered no sort of compensation for this major inconvenience.
Following the water shut off, we returned to our room to find that the electricity in one corner of the room was completely off. No lights, charging capability, or alarm clock…good thing we had not been relying on that alarm clock to catch our flight. I had plugged a bunch of my electronics in assuming they would charge while we were gone, but apparently you can’t assume that an entire Outrigger room will have electricity. That corner of the room had NO ELECTRICITY for the rest of our stay.
When checking out we again spoke to Amy. She did sincerely apologize, and took a quarter off of our bill, saying it was the best she could do. I do believe her, and she tried her best to make it right, but we can’t get those three nights of vacation back.
This was our first trip booking Outrigger, and we also tried Outrigger Beachcomber, and Outrigger Kona on this same vacation. While they were not as nice as other resorts I’ve stayed at, they were generally fine. Outrigger Beachcomber was the most affordable, so we could be a bit more understanding when there was a long line at check in, or when they ran out of beach towels. Outrigger Kona did have construction going on, but besides some fencing outside the lounge slightly obstructing the view, it was not a major disturbance. (However, we were not notified of that construction in advance either.) The valet workers at Kona were excellent and a highlight of our stay there, and we also had positive experiences with the employees in the lounge.
As someone who usually stays at Hyatt or Marriott resorts, my husband and I did consider other hotels on the beach. If it had been communicated to us earlier that the room we booked was unavailable and that we would be NEXT DOOR TO ACTIVE CONSTRUCTION, we would have booked elsewhere for the final part of our stay and still had an okay opinion of Outrigger based on our other two stays. Our stay at Outrigger Waikiki not only ended our vacation badly, but has turned us off of Outrigger all together. We did appreciate the view from our room, and the chairs by the pool looking at the beach. If we had not been unknowingly placed in the middle of active construction, we may have even had found ourselves wanting to return. However, Outrigger chose to be uncommunicative, deceptive, and greedy…losing themselves future customers.
Reakce hotelu
Komentář přidán: 3. 8. 2026
Thank you for sharing your feedback. We sincerely apologize for the miscommunication regarding your room, as well as the disruptions caused by our ongoing renovation, including the construction noise and maintenance work during your stay.
While we're glad Amy was able to adjust your rate and assist at checkout, we understand this did not make up for the impact on your vacation. Your comments have been shared with our leadership team as we continue working to improve communication and the overall guest experience.
Thank you for recognizing our staff's efforts, and we appreciate you giving us the opportunity to serve you.
AU
Komentář přidán: 2. 6. 2026
Ubytován/a od květen 2026
Anniversary dreams came true.
Our room was more than what we expected giving us plenty of space to relax with views over Waikiki Beach. We loved being able to see the surfers early in the morning until late in the afternoon.
We were celebrating our 50th wedding anniversary and really enjoyed the easy access to the pool and beach, like 50 metres from our room, and out the front door to an abundance of restaurants and shopping.
Managed to do an amazing Pearl Harbor tour and the Waikiki Trolly trip down the coast road was awesome.
Thanks Outrigger Waikiki Beach Resort for making our anniversary dreams come true. Could not have picked a better place to stay.
Reakce hotelu
Komentář přidán: 5. 6. 2026
Thank you for sharing such a wonderful review with us. First and foremost, congratulations on your 50th wedding anniversary! We are truly honored that you chose to celebrate such a special milestone at Outrigger Waikiki Beach Resort.
We’re delighted to hear that your early check-in made your arrival from Maui more comfortable and that your room exceeded expectations with beautiful views of Waikiki Beach. Watching the surfers from morning to evening is definitely one of the special experiences our guests enjoy most.
It’s also wonderful to know that you took full advantage of our convenient beachfront location, nearby dining and shopping, and enjoyed memorable island experiences like Pearl Harbor and the Waikiki Trolley tour.
Thank you again for your kind words and for allowing us to be part of such an important celebration. We hope to welcome you back again for many more unforgettable anniversaries and Hawaiian getaways in the future.
Komentář přidán: 23. 5. 2026
Ubytován/a od duben 2026
Shocking customer service and currently unliveable through the say
Reakce hotelu
Komentář přidán: 27. 5. 2026
Thank you for taking the time to share your feedback. We sincerely apologize that the ongoing renovation work impacted your stay and diminished what otherwise could have been a much more enjoyable experience. We understand how frustrating continuous construction noise can be, especially while trying to relax on vacation.
We’re glad to hear you enjoyed the room itself and our convenient location, but we regret that the renovation activity and communication surrounding it did not meet your expectations. Your comments regarding the daytime drilling and overall experience have been shared with our management team as we continue working to minimize disruptions for our guests during this improvement period.
We truly appreciate your feedback and are sorry we were unable to provide the peaceful stay you had hoped for. Thank you again for staying with us, and we wish you all the best in your future travels.
Komentář přidán: 5. 9. 2026
Ubytován/a od srpen 2026
Staff are among the friendliest I have ever encountered.
Can't wait to get back and enjoy the new Outrigger.
Vynikající lokalita
2335 Kalakaua Ave, Waikiki, Honolulu, 96815, Spojené státy|4,6 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci zakázáni
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