Houston Grand Hotel - River Oaks

Name: Houston Grand Hotel - River Oaks
Address: 1919 Briar Oaks Ln, Houston, 77027, Spojené státy, Houston, Texas, 77027, Spojené státy

+ 84

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Rychlá fakta

Příjezd od:	15:00
Odjezd před:	12:00
Domácí mazlíčci	Domácí mazlíčci povoleni za příplatek

Vybavení

Wi-Fi

Parkování

Klimatizace

Bazén

Fitcentrum

Lázně

Více o hotelu Houston Grand Hotel - River Oaks

Houston Grand Hotel - River Oaks

Houston Grand Hotel - River Oaks se nachází v destinaci Houston a nabízí ubytování s barem a soukromým parkovištěm. Galleria Houston je 2,2 km daleko.

Hodnocení na

Co zaujalo cestovatele

Individuální cestující

Komentář přidán: 22. 8. 2026

Ubytován/a od srpen 2026

Beautiful Hotel, but a Few Areas Need Improvement

For the most part, the hotel felt like a five-star experience. The front desk staff was wonderful—friendly, helpful, and welcoming. I was surprised that the hotel doesn’t have a small gift shop or offer basic necessities such as over-the-counter medicine. Housekeeping could also use some improvement. The valet service was just okay, although I do appreciate how hard the team works in the heat. Overall, I enjoyed my stay, but these areas kept it from being a full five-star experience for me.

Cestující ve skupině

Komentář přidán: 16. 8. 2026

Ubytován/a od srpen 2026

Great stay in Houston

The experience was very nice from the reception to the dining, everyone was extremely nice and accommodating.
Will certainly book here the next time in Houston.

Obchodní cestující

Komentář přidán: 5. 8. 2026

Ubytován/a od leden 2020

Nice people but poorly managed and tired, worn interior.

Arrived and had to wait in line only because they never issued by electronic key. Check in was okay. Hallways and rooms look 5 years past what should have been its renovation moment. Message light— called the operator and she said I had a breakfast letter. Told her I’d received at check in. 10 mins later light still on. Called again — she said there’s a second breakfast letter. Told her to have it sent up. Never arrived. Light stayed on. Called and said “please just turn it off. Food decent but scallops were awful. Frozen does that. Removed the cart and put do not disturb sign on door. 10 mins later houseman knocks. Incredulity. He knocks again. I asked what he wanted? He had brought toothpaste and shave kit. Told him that was in the room when I got here! And why would he knock when I’ve the DND sign on knob? Several miscues in first 1.5 hours. If decor had been anything better than that which would he used in a funeral home, they’d get a break. Also electronics are anachronistic. Need more modern chargers and a gut rebo!

Reakce hotelu

Komentář přidán: 8. 8. 2026

Thank you for taking the time to share such detailed feedback. While we’re pleased to hear that you found our team to be nice, we’re very sorry that your stay was affected by so many service missteps.
The issues you encountered shortly after arrival from the electronic key not being properly issued, to the repeated breakfast notifications, and especially the delivery of amenities despite your Do Not Disturb sign are not the level of attention to detail we expect from our team. We understand how frustrating it must have been to experience several of these inconveniences within such a short period of time.
We also appreciate your comments regarding the condition and appearance of our rooms and hallways, as well as the in-room technology and charging options. Feedback like yours helps us identify where improvements are needed, and we will be sharing your comments with the appropriate teams.
We’re also sorry that the scallops did not meet your expectations. We take the quality of our food seriously and will be reviewing your comments with our culinary team.
Thank you again for bringing these concerns to our attention. We hope you’ll consider giving us another opportunity in the future to provide the seamless and comfortable experience you should have received during this visit.

Anonymní cestovatel

Komentář přidán: 27. 7. 2026

Ubytován/a od červenec 2026

This is a well-located, great hotel to stay at in Houston -- with very close access to the Galleria and River Oaks.

Obchodní cestující

Komentář přidán: 14. 8. 2026

Ubytován/a od srpen 2026

5 stars!!

Must ask for Nyemah!!! Very professional, attentive and helpful. Exemplary!!!

Velmi dobrá lokalita

4,4

1919 Briar Oaks Ln, Houston, 77027, Spojené státy|7,95 km z centra města

Příjezd a odjezd

Příjezd od:

15:00

Odjezd před:

12:00

Užitečné informace

Domácí mazlíčci

Domácí mazlíčci povoleni za příplatek

Důležité informace o městě

Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.

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