SpringHill Suites Baltimore White Marsh/Middle River
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Rychlá fakta
Příjezd od: | 16:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Fitcentrum
24hodinová recepční služba
Restaurace
Více o hotelu SpringHill Suites Baltimore White Marsh/Middle River
SpringHill Suites Baltimore White Marsh/Middle River
Featuring a bar and free WiFi, Springhill Suites Baltimore White Marsh/Middle River is located in Middle River, 21 km from Korean War Memorial and 21 km from Clifton Park.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 17. 8. 2026
Ubytován/a od srpen 2026
The staff were very welcoming and helpful
I had to move my room and they setup everything so it was a smooth transition. I left my favorite travel blanket in my original room and they had it for me at the front desk. Thank you for a peaceful and pleasant stay.
I had to move my room and they setup everything so it was a smooth transition. I left my favorite travel blanket in my original room and they had it for me at the front desk. Thank you for a peaceful and pleasant stay.
Obchodní cestující
Komentář přidán: 27. 8. 2026
Ubytován/a od srpen 2026
Poor stay, nobody here cares - they really don't!
When I first arrived, I was told I could not check in until 4:00 (though the check-in time posted is 3:00 in the rooms). The first room provided had a strong smell of curry in the room. I asked for another room. They insisted upon sending up housekeeping to confirm there was a smell in the room. When confirmed by housekeeping, they moved me to the room next door. When returning from late night work, I find the HVAC rattles loudly and kept me up most of the night. When I asked the hotel for any goodwill adjustment, I was told they don't "do that". I haven't seen a single team member who understands what hospitality actually means. Guests say thank you to staff and receive blank stares, no smile, no acknowledgement - no caring for the guests. Every person I've seen working here looks like they just wish the guest would go away. Do better, Marriott!
Anonymní cestovatel
Komentář přidán: 21. 8. 2026
Ubytován/a od srpen 2026
This property we stay at on a regular bases. Clean room, Great Staff. The only downfall this time was the Breakfast. Normally breakfast is a little bit better and more of a variety. My son is allergic to eggs and all the hot food except the potatoes had eggs. So he had to settle for a muffin and fruit. Otherwise the stay was great, we love the location, close to restaurants and shopping.
Cestující rodiny
Komentář přidán: 11. 8. 2026
Ubytován/a od srpen 2026
I’m hoping someone from the management team at SpringHill Suites in Whitemarsh, Maryland might see this and be able to h
I’m hoping someone from the management team at SpringHill Suites in Whitemarsh, Maryland might see this and be able to help!
Our family is planning a wedding in May 2027, and we would very much like to reserve a block of approximately 50 rooms at the SpringHill Suites by Marriott Baltimore White Marsh for our guests. Unfortunately, I have been trying for nearly two months to connect with Rebecca in Sales and Keisha as the Manager, including multiple phone calls, voicemails, emails, and conversations with members of the front desk team, and I have yet to receive a response.
I completely understand that hotels are busy and things can fall through the cracks, which is why I’ve continued trying to reach someone. At this point, though, after so many attempts over such a long period of time, I’m honestly not sure what else to do.
We’re not calling with a complaint… we’re actually trying to bring a significant amount of business to the hotel! We would simply love to speak with someone who can help us arrange the room block.
If anyone from SpringHill Suites by Marriott Baltimore White Marsh management or corporate sees this, I would sincerely appreciate someone reaching out to me at mailto:mikeleahyj@gmail.com or call my cell phone at 908-456-4377.
Thank you very much. I’m hopeful we can finally connect and get this taken care of!
Our family is planning a wedding in May 2027, and we would very much like to reserve a block of approximately 50 rooms at the SpringHill Suites by Marriott Baltimore White Marsh for our guests. Unfortunately, I have been trying for nearly two months to connect with Rebecca in Sales and Keisha as the Manager, including multiple phone calls, voicemails, emails, and conversations with members of the front desk team, and I have yet to receive a response.
I completely understand that hotels are busy and things can fall through the cracks, which is why I’ve continued trying to reach someone. At this point, though, after so many attempts over such a long period of time, I’m honestly not sure what else to do.
We’re not calling with a complaint… we’re actually trying to bring a significant amount of business to the hotel! We would simply love to speak with someone who can help us arrange the room block.
If anyone from SpringHill Suites by Marriott Baltimore White Marsh management or corporate sees this, I would sincerely appreciate someone reaching out to me at mailto:mikeleahyj@gmail.com or call my cell phone at 908-456-4377.
Thank you very much. I’m hopeful we can finally connect and get this taken care of!
Cestující rodiny
Komentář přidán: 9. 8. 2026
Ubytován/a od květen 2026
Travelers Beware of Cancelled Reservations and Non-Responsive Staff!
I have been a frequent traveler across multiple hospitality brands for 30+ years. I have never been so poorly treated as I was by management and staff of Springhill Suites on Greenleigh Avenue in Middle River, MD.
During a family road trip in May, I booked an overnight stay at this Springhill Suites from the road using the Bonvoy App. The app said I had a confirmed booking and e-mailed me a receipt at 9 PM. I entered into the app what time I would be arriving (11:30 PM) and left a comment that while we would be a late night arrival, we were on our way and to please check us in. I did not receive any app notification, e-mail, or phone call about our reservation during the next 2 ½ hours. However, when we arrived right on time, we were told by Omari Quickley that our reservation was cancelled, there were no rooms available, and there was nothing he could do about it. I asked him about the hotel’s policy for handling something this serious, and he said there isn’t one. He said the Bonvoy app was “wrong.” Only after serving 2 other guests buying snacks, he called his manager and slowly made calls to 2 local hotels at my request, which were also full. At this point, it was well after midnight and another family came to check in; they too were turned away and told their reservation was cancelled. I felt even worse for them, as the woman was traveling with her elderly parents and she told me they were exhausted.
I asked Omari what compensation we would receive for the inconvenience, and he said he had done all he can. I asked for his GM’s business card and the bottled water I normally receive as a Gold member at check-in. He gave me these, and I left with my family just before 1 AM. We had to drive through the night as we couldn’t find a place to stay at that hour.
I called GM Maya Farris 4 times over the next 5 weeks, leaving detailed messages with staff. I then e-mailed her twice asking to talk with her, share my story and hear how she might better handle future overbookings in the future. She finally replied to my second e-mail saying she hadn’t received any of my phone messages and would NOT have a call with me. She referred me to her front desk manager La’Kesha Parker, with whom I traded e-mail messages for 10 days and never received a reply to my last e-mail on July 24. I am a former CEO and business owner, and I never once refused a client who requested to speak with me. I can’t imagine doing so. I am disappointed in this supposed hospitality company, and I hope Marriott is as well. Travelers, beware of this hotel and its team! I’m taking the time to share this review so others can avoid the exhausting, frustrating experience that I had.
During a family road trip in May, I booked an overnight stay at this Springhill Suites from the road using the Bonvoy App. The app said I had a confirmed booking and e-mailed me a receipt at 9 PM. I entered into the app what time I would be arriving (11:30 PM) and left a comment that while we would be a late night arrival, we were on our way and to please check us in. I did not receive any app notification, e-mail, or phone call about our reservation during the next 2 ½ hours. However, when we arrived right on time, we were told by Omari Quickley that our reservation was cancelled, there were no rooms available, and there was nothing he could do about it. I asked him about the hotel’s policy for handling something this serious, and he said there isn’t one. He said the Bonvoy app was “wrong.” Only after serving 2 other guests buying snacks, he called his manager and slowly made calls to 2 local hotels at my request, which were also full. At this point, it was well after midnight and another family came to check in; they too were turned away and told their reservation was cancelled. I felt even worse for them, as the woman was traveling with her elderly parents and she told me they were exhausted.
I asked Omari what compensation we would receive for the inconvenience, and he said he had done all he can. I asked for his GM’s business card and the bottled water I normally receive as a Gold member at check-in. He gave me these, and I left with my family just before 1 AM. We had to drive through the night as we couldn’t find a place to stay at that hour.
I called GM Maya Farris 4 times over the next 5 weeks, leaving detailed messages with staff. I then e-mailed her twice asking to talk with her, share my story and hear how she might better handle future overbookings in the future. She finally replied to my second e-mail saying she hadn’t received any of my phone messages and would NOT have a call with me. She referred me to her front desk manager La’Kesha Parker, with whom I traded e-mail messages for 10 days and never received a reply to my last e-mail on July 24. I am a former CEO and business owner, and I never once refused a client who requested to speak with me. I can’t imagine doing so. I am disappointed in this supposed hospitality company, and I hope Marriott is as well. Travelers, beware of this hotel and its team! I’m taking the time to share this review so others can avoid the exhausting, frustrating experience that I had.
Velmi dobrá lokalita
6110 Greenleigh Ave, Middle River, Middle River, 21220, Spojené státy|4,04 km z centra města
Příjezd a odjezd
Příjezd od:
16:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
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SpringHill Suites Baltimore White Marsh/Middle River: Často kladené otázky
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