Marriott Tacoma Downtown

Name: Marriott Tacoma Downtown
Address: 1538 Commerce St, Tacoma, 98402, Spojené státy, Tacoma, Washington, 98402, Spojené státy

+ 83

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Rychlá fakta

Příjezd od:	15:00
Odjezd před:	11:00
Snídaně	Možnost snídaně
Domácí mazlíčci	Domácí mazlíčci zakázáni
Děti	V tomto hotelu vidí děti rádi

Vybavení

Wi-Fi

Parkování

Klimatizace

Bazén

Fitcentrum

24hodinová recepční služba

Více o hotelu Marriott Tacoma Downtown

Marriott Tacoma Downtown

Marriott Tacoma Downtown se nachází v destinaci Tacoma a poskytuje ubytování s koly zdarma, soukromým parkovištěm, fitness centrem a terasou. Museum of Glass je 600 metrů daleko.

Hodnocení na

Co zaujalo cestovatele

Anonymní cestovatel

Komentář přidán: 20. 7. 2026

Ubytován/a od červenec 2026

We loved our stay. Clean rooms and amenities. Friendly staff, easy check-in and convenient parking. Will definitely book here again!

Obchodní cestující

Komentář přidán: 16. 7. 2026

Ubytován/a od červenec 2026

Exhausted with Marriott and poor service.

I'll make this quick. Marriott used to be a higher end hotel. This location has done a fairly recent remodel but is lacking in many areas. People - approached the check in desk and literally had the employee stare at me for at least 10 seconds, no hello, how are you, can I help you. Downhill from there. This Marriott does not have valet parking (used to be standard at Marriott's) and the guy who checked me in didn't provide any details on where the lot was, how to re-enter the hotel, nothing. Made a request that maintenance had to address and when they showed up to my room they tried to fix something that I didn't ask for. The guy (who checked me in) that I spoke to about the maintenance issue did not listen to the problem. More personnel issues, housekepping did a less than average job. Then had an encounter with an extremely rude employee in the bar/restaurant area that resulted in me leaving the property to eat and watch the soccer game at another location. Very poor awareness of how to treat guest.
I left a message for the manager to call me and I never received a call. I am sure he will respond here and make a very verbose apology and invite me to call him to make things right. At least this is what every other Marriott manager has done with poor reviews in the past. over the last six years I have found that Marriott is not the least bit interested in righting the wrongs they commit and I am tired of paying a premium and receiving budget level service and ammenities.
Open to suggestions for the best hotel to switch to.

Anonymní cestovatel

Komentář přidán: 6. 7. 2026

Ubytován/a od červenec 2026

The refrigerator in the room
Is on a timer which is absolutely pointless if you need it for medication or to keep milk cold for a child. I’ve actually never seen a mini fridge do this and essentially ruin anything you put in the fridge within hours… terrible decision to put these in the rooms as they are worthless to guests

Anonymní cestovatel

Komentář přidán: 4. 7. 2026

Ubytován/a od červenec 2026

The staff were all very nice. The people in the restaurant were fast and friendly. The room was clean and pretty quiet. We used the gym and it was huge and very well maintained and had a lot of equipment. Some of the public places ( bathrooms and hallways) could use a little TLC but other than that we had a great stay.

Cestující rodiny

Komentář přidán: 16. 6. 2026

Ubytován/a od červen 2026

A mixed bag experience...

The hotel is next to University of Washington, Tacoma and very centrally located, which is why we chose it. We were left scratching our heads though that the light rail ran right by the property, but didn't stop there.
Check-in was unremarkable, until we got to our very small room. We booked a King bed with M level access and had asked about our Lifetime Gold upgrade and the front desk said, "I can't see what you booked, so I can't tell if you've already been upgraded." These were paid rooms, booked on our Marriott branded Ritz Carlton credit card.
When I pulled up our emailed confirmation, it showed what we booked, which I screenshotted, and my husband went back downstairs to ask for a larger room. The woman it the front desk literally said something to the effect of "gold status doesn't really get you anything." I then screenshotted the benefits which is supposed to include "a room upgrade for the entire length of your stay."
Finally the woman checked with her manager and we were given a larger room. Oy vey.
I hate it when a property makes you fight for your benefits. They should be offered upon check-in. We never have this issue with Hyatt.
We were told the Club M lounge served breakfast until 10:30am and I overheard a guest checking in who was told the same. The woman at the breakfast bar was clearing when we arrived at 9:55 and she told us the breakfast actually ends at 10am. A new change I'm guessing since the messaging wasn't consistent with what the front desk told us. Another example of an erosion of benefits for loyalty programs run by Marriott.
The one nice thing that happened was that we did NOT opt out of housekeeping and when we complained that housekeeping hadn't come once during our 3 night stay, we were told we'd be gifted 20k points, a nice gesture. I haven't checked to see if the points were deposited.
Otherwise the hotel was clean if a bit antiseptic feeling. It's a large property that I suspect is used mainly for conventions. The service in the restaurant was very good, but again there were issues. The wine list was sorely outdated and many of the wines were not available. The only sparkling for purchase was LaMarca Prosecco. No champagne as shown on the wine list and many of the reds were also unavailable. No wine key in the room or wine glasses, or slippers. Everything had to be requested.

Reakce hotelu

Komentář přidán: 17. 6. 2026

Thank you for taking the time to share your detailed feedback. While we're pleased that you appreciated our central location near the University of Washington Tacoma campus, we're disappointed to learn that several aspects of your stay fell short of expectations.
We sincerely apologize for the confusion surrounding your room upgrade benefits and for the inconsistent communication you received from our front desk team. Our goal is to recognize and honor our loyal Marriott Bonvoy members, and we understand how frustrating it can be when benefits are not clearly communicated or require additional follow-up during check-in.
We also regret the conflicting information regarding Club M breakfast hours and the inconvenience caused by the lack of housekeeping service during your stay. While we're glad our team was able to offer points as a gesture of goodwill, we recognize that this does not replace the service you expected to receive.
Additionally, we appreciate your comments regarding the restaurant wine selection and the in-room amenities. Your observations have been shared with the appropriate teams as we continually work to improve both our offerings and guest experience.
Thank you again for your candid feedback. We value your loyalty and hope you'll consider giving us another opportunity to provide the seamless and welcoming experience you deserve.

Lokalita

3,7

1538 Commerce St, Tacoma, 98402, Spojené státy|0,64 km z centra města

Příjezd a odjezd

Příjezd od:

15:00

Odjezd před:

11:00

Užitečné informace

Děti

V tomto hotelu vidí děti rádi

Přistýlky

Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.

Dětské postýlky

ve věku 3 let a mladší

Zdarma

Domácí mazlíčci

Domácí mazlíčci zakázáni

Snídaně

Možnost snídaně

Možnosti snídaně

Kontinentální snídaně

Čas snídaně

06:30–11:00 od pondělí do neděle

Důležité informace od hotelu

Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. V případě předčasného odjezdu Vám bude účtována celková částka za pobyt.

Důležité informace o městě

Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.

Přijímané způsoby platby

Hotel přijímá následující platební metody: