The Royal Mall
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Rychlá fakta
Příjezd od: | 12:00 |
|---|---|
Odjezd před: | 11:30 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Více o hotelu The Royal Mall
The Royal Mall
The Royal Mall se nachází v destinaci Kandy a nabízí ubytování s barem a neplacené soukromé parkoviště pro hosty, kteří přijedou autem. Jen 2,5 km odtud se nachází Královská botanická zahrada Peradeniya a Vlakové nádraží Kandy je 2,9 km daleko.
Komentář přidán: 28. 2. 2024
Ubytován/a od únor 2024
The best stay in Kandy
I stayed there for a few days touring Kandy and the districts and was so impressed that I came back for a few days more in total of 10 days. Their prices were very reasonable and I would recommend this establishment to anyone who is going to Kandy forget the boutique and 5 star hotels this is my pick for a wonderful stay in Kandy.
Komentář přidán: 27. 6. 2026
Bad food
Komentář přidán: 19. 8. 2024
Ubytován/a od srpen 2024
Shame on your service
Upon arrival, I discovered that the air conditioning in my room was malfunctioning, automatically setting to 28°C. I reported this to the reception, but the proposed solution was to address the issue in the middle of the night, which I declined as it was already past 10 PM. Additionally, the fan in the room was excessively noisy, creating a disturbing sound, and the television had a significant mark in the middle of the screen, rendering it unusable. Does not work at all.
I also inquired about room service at check-in and was assured that it was available. However, I later found out that food and beverage services were not provided after 10 PM, a fact that was not communicated to me. Consequently, I had to order food from outside the hotel, which was highly inconvenient.
Further complicating my stay, the room telephone was non-functional when I tried to request plates and cutlery. I had to visit the reception in person to request these items. The staff member there informed me that plates were not available after 10 PM, as they were managed by the F&B department, and he kindly offered me his personal plate.
On my check-out day, I requested that the reception inform the manager about these issues, but I received no follow-up. I had to go back to the reception to speak with Senarath, the F&B Manager. Despite detailing my problems, his response was to offer a 10% discount, amounting to a deduction of 800 rupees, which felt inadequate given the extent of the issues. Senarath also claimed that he had checked the room and found everything to be in perfect condition, which was untrue as I was present in the room until our final interaction.
I understand that malfunctions can occur, but the lack of proper service and the subsequent dishonesty were unacceptable. I urge you to investigate these matters and address the issues with your staff to prevent similar experiences for future guests.
Thank you for your attention to this matter.
Komentář přidán: 9. 7. 2022
Ubytován/a od červenec 2022
Service
Komentář přidán: 13. 10. 2019
Ubytován/a od květen 2019
Convenient location!
Hardly found a decent place for stay and meals.The location has a convenient store, restaurant and affordable accommodation. Decent vicinity and conveniently located for travel.
Lokalita
903/18,William Goppallawa Mawatha,Kandy, Kandy, 20000, Srí Lanka|3,04 km z centra města
Příjezd a odjezd
Příjezd od:
12:00
Odjezd před:
11:30
Užitečné informace
Domácí mazlíčci zakázáni
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