Beau Rivage Hotel
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Vybavení
Více o hotelu Beau Rivage Hotel
Beau Rivage Hotel
Located in the heart of Neuchâtel, in the prestigious Swiss watchmaking district, the Beau-Rivage hotel offers an incomparable luxury experience.
AE
Komentář přidán: 29. 5. 2026
Ubytován/a od prosinec 2025
Beautiful hotel, impeccable service, great food
The entire property exudes sophistication and charm. We had previously stayed at this hotel in 2023, and that experience was equally memorable. A hotel that consistently delivers refined hospitality, timeless elegance, and exceptional quality.
Komentář přidán: 12. 8. 2026
Ubytován/a od srpen 2026
Decline of the selective place
I had a drink on the terrace ; no napkins , no snakes no saucers ..,
Also the behavior of the staff is not 5 stars staff behavior.
I also noticed that the atmosphere between the staff is not great any synergy.
Some ancient members of service staff left the place and unfortunately the hotel management didn't' care of recreating the cozy ambiance and welcome ritual.
.Following this transformation, also the clients level changed significantly .
The soft skills , knowledge of frequent customer's habits are the key points of the 5 stars hotels assets and it makes the difference and should be understood by the hotel administrators and management board.
I sincerely hope that the this great Hotel can be again the quality time selective Place.
I do not know the stay experience ( rooms ) quality as I never stayed at the hotel , this review concerns the bar and the restaurant only.
Komentář přidán: 10. 8. 2026
Ubytován/a od červenec 2026
Excuses instead of service
Given the numerous mistakes made by the hotel during our event, we would have expected an apology. However, none was forthcoming. Instead, we received lengthy emails full of excuses. Rather than taking responsibility, they even attempted to shift the blame for the hotel’s shortcomings onto us as customers. Mistakes can happen. However, from a 5-star establishment, we expect the professionalism and grace to accept responsibility for its own mistakes, rather than shifting the blame onto the guest. We will definitely not be booking here again.
Komentář přidán: 6. 8. 2026
Ubytován/a od srpen 2026
The lake and its thousand shades
Komentář přidán: 13. 5. 2026
Ubytován/a od květen 2026
