Bartley Lodge Hotel
+ 90
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Vybavení
Wi-Fi
Parkování
Bazén
24hodinová recepční služba
Restaurace
Kouření zakázáno
Více o hotelu Bartley Lodge Hotel
Bartley Lodge Hotel
Bartley Lodge is an elegant Grade II listed building surrounded by 8 acres of grounds. Once a private hunting lodge, Bartley Lodge offers a haven of relaxation, with beautiful landscaped gardens, an indoor heated swimming pool.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 9. 8. 2026
Ubytován/a od srpen 2026
We arrived and the room wasn’t ready so got a free drink at the bar. Had an evening meal and the food was excellent. Had breakfast in the morning that was excellent as well.
Jiné
UK
Komentář přidán: 18. 8. 2026
Not good value
The property is very tired the staff helpful but there didn’t seem to be any leadership the restaurant food was basic and the whole stay not good value for money
Jiné
Komentář přidán: 12. 8. 2026
Stay
When we arrived we didn't receive a warm welcome. No proof of booking was asked for and we got told she can't remember how to get to the room so follow the signs in which the corridor was dark and dingy room was dirty with cobwebs on wall, stain on carpet and blood stain on cushion. Dead spider squished on floor alongside the drawer handle falling off in are hands when we opened the drawer. We then visited the pool where it looked nothing like the photos online. Radiators were no longer on the wall leaving broken plaster behind, rust all around the railing and on the doors, pool did not look inviting at all so chose not to use. I went to complain at reception however it was left unattended. I then went back and complained to which we were finally upgraded to a nicer room where we got value for are money.
Reakce hotelu
Komentář přidán: 17. 8. 2026
Dear ellalay120,
Thank you for taking the time to share your feedback. I am very sorry that your arrival and initial room did not meet the standards we expect at Bartley Lodge. The issues you describe with the cleanliness and condition of the room should have been identified before your arrival, and I apologise that they were not.
I am also sorry that you were unable to find someone at reception when you first tried to raise your concerns. I am pleased, however, that once the matter was brought to our attention we were able to move you to a more suitable room and provide a better experience.
I appreciate your comments regarding the swimming pool and its current condition. We recognise that it requires investment and are currently in the process of refurbishing the pool as part of our ongoing improvements to the hotel.
Thank you again for your honest feedback. We will take your comments on board as we continue to improve both our facilities and our service.
Thank you for taking the time to share your feedback. I am very sorry that your arrival and initial room did not meet the standards we expect at Bartley Lodge. The issues you describe with the cleanliness and condition of the room should have been identified before your arrival, and I apologise that they were not.
I am also sorry that you were unable to find someone at reception when you first tried to raise your concerns. I am pleased, however, that once the matter was brought to our attention we were able to move you to a more suitable room and provide a better experience.
I appreciate your comments regarding the swimming pool and its current condition. We recognise that it requires investment and are currently in the process of refurbishing the pool as part of our ongoing improvements to the hotel.
Thank you again for your honest feedback. We will take your comments on board as we continue to improve both our facilities and our service.
Jiné
Komentář přidán: 10. 8. 2026
Lovely building & grounds
After being emailed for feedback from the hotel, I offered suggestions, hoping it might help... In short, much better plumbing (a working shower would have been appreciated) and better window coverings (wonky & poor covering, that let in lots of light, meaning a dawn awakening)... More experienced, confident and proactive reception staffing too... There seemed a real lack of any overall management... An overall sense of things not being 'held together' or overseen... For a beautiful historic house and grounds and one not easily affordable for many, they could definitely improve.. (Also provide much better coffee!)... It was otherwise a comfortable and lovely room... Staff were friendly enough when I could find one, but they generally seemed very uncertain and quiet...It felt like there was a disconnected collection of staff, trying to get their various jobs done, without visible or active managerial support. And overall, it all felt a bit strange for such an upmarket place.
Reakce hotelu
Komentář přidán: 13. 8. 2026
Dear catspaw2026,
Thank you for your feedback it is always great to be able to share our guests thoughts with our team and yours are no different. I have passed on your comments to our management team to help them get it right next time.
I hope we will see you again in the future and look forward to hearing your thoughts in person next time you visit.
Thank you for your feedback it is always great to be able to share our guests thoughts with our team and yours are no different. I have passed on your comments to our management team to help them get it right next time.
I hope we will see you again in the future and look forward to hearing your thoughts in person next time you visit.
Jiné
Komentář přidán: 10. 8. 2026
Needs some love
Could be as nice as any of the other top hotels in the area but needs alot of love. It was dirty, old bedding, curtains didnt fit the window and swimming pool area looked like a 90s horror film location.
Reakce hotelu
Komentář přidán: 13. 8. 2026
Dear Rachel A,
I am sorry that we did not meet your expectations, Bartley Lodge is a beautiful location and is certainly loved, we have recently refreshed our bedrooms, we use fresh linen on all of our beds many of which have recently had new mattresses. We are currently in the process of refreshing our pool room, although this project has been paused during the summer to allow our guests to cool off in the pool after a hot day enjoying the New Forest and surrounding areas.
I am sorry that we did not meet your expectations, Bartley Lodge is a beautiful location and is certainly loved, we have recently refreshed our bedrooms, we use fresh linen on all of our beds many of which have recently had new mattresses. We are currently in the process of refreshing our pool room, although this project has been paused during the summer to allow our guests to cool off in the pool after a hot day enjoying the New Forest and surrounding areas.
Vynikající lokalita
Lyndhurst Rd, Copythorne, SO40 2NR, Velká Británie|2,15 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci povoleni za příplatek
Přistýlky jsou k dispozici za příplatek, podle velikosti pokoje.
Bartley Lodge Hotel: Často kladené otázky
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