Ellen Kensington
+ 112
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Vybavení
Wi-Fi
Klimatizace
24hodinová recepční služba
Restaurace
Kouření zakázáno
Prádelna
Více o hotelu Ellen Kensington
Ellen Kensington
Ellen Kensington se nachází v ideální lokalitě v centru města Londýn a nabízí pokoje s klimatizací, terasu, bezplatné Wi-Fi a bar. Tento hotel se 4 hvězdičkami nabízí nepřetržitě otevřenou recepci a službu concierge.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 28. 8. 2026
Ubytován/a od srpen 2026
The facilities were in good order. The staff were friendly and efficient. Room was compact as expected, but the bed was very comfortable and the air conditioning worked well. Good location a couple of minutes walk from Earl's Court underground station. Would happily stay here again.
Pár
Komentář přidán: 24. 5. 2026
Ubytován/a od duben 2026
Value wasn’t there
Do not go. Staff is not helpful if you have any trouble with the room. It is a ”hotel” that is operated by WhatsApp. There’s a phone number, but nobody answers or returns the voicemail. If you send emails to the hotel prior to your stay, they are not read. You have to go to the front desk to reach anyone. There are no phones in the rooms. The staff says they write notes to their computer about any incidents, but nobody reads or follows the notes on the next shift of staff and nothing gets fixed during your stay. No manager was onsite when I was there. Other hotels usually fix issues right away or while you are out. They seem to not have the right staff to do this. Some of the front desk staff have no hospitality skills (new to the trade?), a few though are in the right profession and actually try, and made the stay a bit better and should make it a career for themselves. Kudos to them and thank you.
The Suites in the same category vary in size. They are not the advertised size and what we got was smaller, no luck getting the actual room you thought you were getting as you will get the run around of being fully booked. I work in construction and can read rooms from that perspective either Metric or Imperial, doesn’t matter. Did’t care to argue about size semantics with the staff. It is what it is. Moving on with life.
Upper floors accessible by an incredibly slow and run down tiny lift, you still have to carry your own bags a few steps, so not very accessible. If the elevator is full, it is a lot of steps to get out. Street side floors also get street noise of people and cars on top of that. Avoid the rooms next to an elevator as there’s noise from the doors and people.
Our room had tiny grey spiders. There was a lot of humidity and this is not isolated to our stay alone as the cabinetry is clearly warped from it and doors don’t close. In the middle of the night our bathroom ceiling was dripping onto the floor from one of the light fixtures. Floor was wet with a puddle and slipped on the shiny floor tiles. The carpeted floors are creaky. The box spring on the bed is noisy. The bedding is for winter and sleeps hot, so I’m guessing a lot of sweaty guests over the course of two years since they opened. I doubt the comforters get washed very often as they were bulky and heavy. Room is very run down with paint missing from furniture and walls, large stains on the carpet, scuff marks on the walls everywhere and this hotel was rehabbed completely in 2024, so should be in better condition. It has a lot of long term quality issues with the “design” choices they made, because older hotels in London don’t feel like this even when they are worn down. Looks like they spent their rehab money on touch screen mirrors and coffee machines trying to impress people. The TV doesn’t have the usual channels as it is a Roku TV, you need your own subscriptions. You apparently only get two rolls of toilet paper stay. Lucky for us we didn’t stay that long to run out, but heard the gossip from another guest.
We had breakfast included and it was ok, but have had better in other London hotels. There’s a M&S nearby with the same frozen to baked croissants, precut melon and processed hash brown triangles and yogurt cups, if you want to save money, the quality is the same. Bread was good. This is a pretty typical breakfast at the hotels in this price category. However, I would not spend the money on breakfast at the hotel unless you need convenience. The bar is closed most of the time or when you would like use at a normal cocktail hour. Not enough staff to run the bar.
Sure it is close to Earl’s Court station, but there were a lot of homeless drug users hanging around the area and no pedestrian z-crossing to get to the other side of the road. The gardens near the hotel are not accessible to hotel guests, in case you are wondering.
I don’t know how they are able to call this 4-stars based on the services listed as they are non-existent. Believe the bad reviews. Maybe it was nice when it opened, but the Instagram photos are not the reality unfortunately. They are heavily promoting on social media with influencers which should tell you how this hotel is trying to appeal to younger audiences, and maybe the good reviews are from influencers or people who haven’t stayed in other hotels in London. However, the basics of hospitality are not quite there. Feels more like staffed serviced apartments. I usually don’t write bad reviews, but in case you want quality sleep and a pleasant stay, and are looking for a solid hotel, there are better options in London. Choose wisely. Hope this helps.
The Suites in the same category vary in size. They are not the advertised size and what we got was smaller, no luck getting the actual room you thought you were getting as you will get the run around of being fully booked. I work in construction and can read rooms from that perspective either Metric or Imperial, doesn’t matter. Did’t care to argue about size semantics with the staff. It is what it is. Moving on with life.
Upper floors accessible by an incredibly slow and run down tiny lift, you still have to carry your own bags a few steps, so not very accessible. If the elevator is full, it is a lot of steps to get out. Street side floors also get street noise of people and cars on top of that. Avoid the rooms next to an elevator as there’s noise from the doors and people.
Our room had tiny grey spiders. There was a lot of humidity and this is not isolated to our stay alone as the cabinetry is clearly warped from it and doors don’t close. In the middle of the night our bathroom ceiling was dripping onto the floor from one of the light fixtures. Floor was wet with a puddle and slipped on the shiny floor tiles. The carpeted floors are creaky. The box spring on the bed is noisy. The bedding is for winter and sleeps hot, so I’m guessing a lot of sweaty guests over the course of two years since they opened. I doubt the comforters get washed very often as they were bulky and heavy. Room is very run down with paint missing from furniture and walls, large stains on the carpet, scuff marks on the walls everywhere and this hotel was rehabbed completely in 2024, so should be in better condition. It has a lot of long term quality issues with the “design” choices they made, because older hotels in London don’t feel like this even when they are worn down. Looks like they spent their rehab money on touch screen mirrors and coffee machines trying to impress people. The TV doesn’t have the usual channels as it is a Roku TV, you need your own subscriptions. You apparently only get two rolls of toilet paper stay. Lucky for us we didn’t stay that long to run out, but heard the gossip from another guest.
We had breakfast included and it was ok, but have had better in other London hotels. There’s a M&S nearby with the same frozen to baked croissants, precut melon and processed hash brown triangles and yogurt cups, if you want to save money, the quality is the same. Bread was good. This is a pretty typical breakfast at the hotels in this price category. However, I would not spend the money on breakfast at the hotel unless you need convenience. The bar is closed most of the time or when you would like use at a normal cocktail hour. Not enough staff to run the bar.
Sure it is close to Earl’s Court station, but there were a lot of homeless drug users hanging around the area and no pedestrian z-crossing to get to the other side of the road. The gardens near the hotel are not accessible to hotel guests, in case you are wondering.
I don’t know how they are able to call this 4-stars based on the services listed as they are non-existent. Believe the bad reviews. Maybe it was nice when it opened, but the Instagram photos are not the reality unfortunately. They are heavily promoting on social media with influencers which should tell you how this hotel is trying to appeal to younger audiences, and maybe the good reviews are from influencers or people who haven’t stayed in other hotels in London. However, the basics of hospitality are not quite there. Feels more like staffed serviced apartments. I usually don’t write bad reviews, but in case you want quality sleep and a pleasant stay, and are looking for a solid hotel, there are better options in London. Choose wisely. Hope this helps.
Cestující rodiny
Komentář přidán: 17. 8. 2026
Ubytován/a od srpen 2026
Amazing little boutique hotel with the comfiest bed ever.
Lovely hotel. Warm friendly welcome from reception staff. We arrived early and were given our rooms early. Lovely gesture as it was my birthday and I had balloons and towel art in my room. Clean and airy room with fantastic air conditioning. Complimentary mini bar which was fab. Great products in the bathroom to use. The comfiest bed ever with superb great quality bedding, pillows and duvet. Breakfast was excellent. Plenty of choice and good quality. Super clean and excellent hotel all round. I would defiantly stay again and recommend.
Reakce hotelu
Komentář přidán: 17. 8. 2026
Dear Rachel,
Thank you so much for your wonderful review.
We are delighted to hear that you had such an enjoyable stay and that you appreciated the warm welcome from our team. We are especially pleased that we could make your birthday a little more special with the balloons and towel art.
It is lovely to know that you enjoyed the comfortable bed, quality bedding, air conditioning, complimentary minibar, bathroom amenities, and our excellent breakfast.
Thank you once again for your kind recommendation. We look forward to welcoming you back to Ellen Kensington in the future.
Kind regards,
Vinsi D Silva
Front Office Manager
Thank you so much for your wonderful review.
We are delighted to hear that you had such an enjoyable stay and that you appreciated the warm welcome from our team. We are especially pleased that we could make your birthday a little more special with the balloons and towel art.
It is lovely to know that you enjoyed the comfortable bed, quality bedding, air conditioning, complimentary minibar, bathroom amenities, and our excellent breakfast.
Thank you once again for your kind recommendation. We look forward to welcoming you back to Ellen Kensington in the future.
Kind regards,
Vinsi D Silva
Front Office Manager
Anonymní cestovatel
Komentář přidán: 16. 8. 2026
Ubytován/a od srpen 2026
Lovely hotel. Room was clean & well appointed with great amenities. Shower was lovely. We would definitely stay again.
Pár
Komentář přidán: 15. 8. 2026
Ubytován/a od srpen 2026
Birthday Stay
Booked two suits direct for my mum's 60th birthday. Hotel staff were lovely, let us check-in early and had even decorationed my mum's room with balloons which was a thoughtful touch! We enjoyed complementary welcome drinks, well stocked mini bar in the room and full breakfast in the morning. The rooms were modern, clean and equipt with good air conditioning which was definitely needed in this summer heatwave. Amazing stay and will definitely be visiting again if we return to the area ⭐️⭐️⭐️⭐️⭐️
Reakce hotelu
Komentář přidán: 16. 8. 2026
Dear Amber,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you and your family had such a memorable stay celebrating your mum’s 60th birthday.
It was our pleasure to help make the occasion extra special, and we’re so pleased that you enjoyed the balloons, welcome drinks, breakfast, and the comfort of your suites. We’re also delighted that our team could assist with your early check-in.
Thank you for choosing Ellen Kensington Hotel for such a special celebration. We truly appreciate your kind words and look forward to welcoming you and your family back again in the future! ⭐️
Warmest regards,
The Ellen Kensington Hotel Team
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you and your family had such a memorable stay celebrating your mum’s 60th birthday.
It was our pleasure to help make the occasion extra special, and we’re so pleased that you enjoyed the balloons, welcome drinks, breakfast, and the comfort of your suites. We’re also delighted that our team could assist with your early check-in.
Thank you for choosing Ellen Kensington Hotel for such a special celebration. We truly appreciate your kind words and look forward to welcoming you and your family back again in the future! ⭐️
Warmest regards,
The Ellen Kensington Hotel Team
Vynikající lokalita
18-26 Barkston Gardens, Městská část Kensington a Chelsea, Londýn, SW5 0EN, Velká Británie|4,7 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci povoleni za příplatek
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Ellen Kensington: Často kladené otázky
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