Kula London Tower Hill
+ 23
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Klimatizace
Kouření zakázáno
Domácí zvířata povolena
Výtah
Wi-fi ve společných prostorách
Více o hotelu Kula London Tower Hill
Kula London Tower Hill
Kula London Tower Hill se nachází 4,1 km od centra města Londýn a poskytuje ubytování s bezplatným Wi-Fi a kuchyní s lednicí, myčkou nádobí a troubou.
Hodnocení na 
Jiné
Komentář přidán: 30. 11. 2021
Ubytován/a od listopad 2021
Customer Service-Nuria
Jamillah M.
Cheyenne, WY
2132
11/30/2021
We booked 2 weeks with Native Tower Hill. The reservation was non-refundable and non-changeable. We ended up having to cancel due to the new COVID variant and thought we'd be losing the money we spent. Native Tower Hill, however, made an exception and let us plan dates for 2022. Our reservation agent, Nuria, was fabulous to work with and we cannot wait to stay at Native Tower Hill soon. Thanks to the team there that helped take the sting out of cancelling this dream vacation!
Cheyenne, WY
2132
11/30/2021
We booked 2 weeks with Native Tower Hill. The reservation was non-refundable and non-changeable. We ended up having to cancel due to the new COVID variant and thought we'd be losing the money we spent. Native Tower Hill, however, made an exception and let us plan dates for 2022. Our reservation agent, Nuria, was fabulous to work with and we cannot wait to stay at Native Tower Hill soon. Thanks to the team there that helped take the sting out of cancelling this dream vacation!
Cestující ve skupině
Komentář přidán: 13. 4. 2026
Ubytován/a od březen 2026
Bed Bug Alert – Kula London (8 India Street)
This property is now operated as Kula London – Tower Hill (formerly Native Tower Hill).
During my stay, I encountered bed bugs in the apartment. This required medical treatment and caused significant discomfort.
Beyond the immediate issue, I had to take precautionary measures after returning home, including cleaning and treating my belongings to avoid any contamination. This resulted in additional costs and stress.
The overall cleanliness of the apartment was below expected standards, which raised concerns about the maintenance of the property.
While a refund was eventually processed, no compensation was offered despite the impact of this situation. Communication became limited, and the case was considered resolved without taking into account the full consequences.
I strongly recommend that future travelers exercise caution and carefully check the condition of the accommodation upon arrival.
During my stay, I encountered bed bugs in the apartment. This required medical treatment and caused significant discomfort.
Beyond the immediate issue, I had to take precautionary measures after returning home, including cleaning and treating my belongings to avoid any contamination. This resulted in additional costs and stress.
The overall cleanliness of the apartment was below expected standards, which raised concerns about the maintenance of the property.
While a refund was eventually processed, no compensation was offered despite the impact of this situation. Communication became limited, and the case was considered resolved without taking into account the full consequences.
I strongly recommend that future travelers exercise caution and carefully check the condition of the accommodation upon arrival.
Pár
Komentář přidán: 30. 7. 2020
Ubytován/a od červenec 2020
Avoid at all costs
I really wanted to like this place. I really did. But too much went wrong for me to like it.
I’ll start with the positives. Location couldn’t have been stronger. There were also single yellow lines where we could park right outside.
The receptionist I spoke to at the London Bridge branch was wonderful and truly helpful.
That’s probably about it.
Now for the bad.
Every other person I spoke to on the phone was either rude, defensive or useless.
The flat wasn’t in spotless condition, there were some half used onions in the drawer that had been left there.
Fridge/oven are tiny and the oven is over complicated in terms of how to use.
COLD WATER! With no clear instructions on how to get hot water.
Poor WiFi. Enough said.
Check in instructions/communication could have been stronger to avoid me having to call up on a saturday to try and get help (although as mentioned above London Bridge receptionist was truly helpful).
Overzealous and aggressive security barged in accusing us of throwing a party and kicked everybody out at a dangerous time of the night. Pathetic from them and they were acting like children refusing to have a conversation. One in particular (didn’t catch his name) gave the rest a bad name.
Would not recommend I’m sure there are better places in London.
I’ll start with the positives. Location couldn’t have been stronger. There were also single yellow lines where we could park right outside.
The receptionist I spoke to at the London Bridge branch was wonderful and truly helpful.
That’s probably about it.
Now for the bad.
Every other person I spoke to on the phone was either rude, defensive or useless.
The flat wasn’t in spotless condition, there were some half used onions in the drawer that had been left there.
Fridge/oven are tiny and the oven is over complicated in terms of how to use.
COLD WATER! With no clear instructions on how to get hot water.
Poor WiFi. Enough said.
Check in instructions/communication could have been stronger to avoid me having to call up on a saturday to try and get help (although as mentioned above London Bridge receptionist was truly helpful).
Overzealous and aggressive security barged in accusing us of throwing a party and kicked everybody out at a dangerous time of the night. Pathetic from them and they were acting like children refusing to have a conversation. One in particular (didn’t catch his name) gave the rest a bad name.
Would not recommend I’m sure there are better places in London.
Reakce hotelu
Komentář přidán: 2. 10. 2020
Hello Gregoryo,
Thank you for your time to leave us your feedback. I am really sorry to hear that you experience issues with some of our facilities in our apartment. The security staff is not our direct staff I will raise the concerns about their customer service to their management. We do appreciate all guest's comments as it helps us to improve our product and standards.
Kind regards,
Tanya
Thank you for your time to leave us your feedback. I am really sorry to hear that you experience issues with some of our facilities in our apartment. The security staff is not our direct staff I will raise the concerns about their customer service to their management. We do appreciate all guest's comments as it helps us to improve our product and standards.
Kind regards,
Tanya
Pár
Komentář přidán: 6. 10. 2019
Ubytován/a od říjen 2019
Superb Stay
We had a great experience staying at Native Tower Hill. Few minutes walk from the local tube station, easy to find, simple check-in and great that there was a lift as our room was on the 4th floor! Room was clean, well presented with all the amenities required to make it a comfortable stay. Will be using Native again soon.
Reakce hotelu
Komentář přidán: 2. 10. 2020
Hello there,
What a great feedback, thank you very much.
I am really pleased that you enjoyed your stay, location & the facilities that we provide in all our properties.
Hope that you will stay with us in the future.
Kind regards,
Tanya
What a great feedback, thank you very much.
I am really pleased that you enjoyed your stay, location & the facilities that we provide in all our properties.
Hope that you will stay with us in the future.
Kind regards,
Tanya
Obchodní cestující
Komentář přidán: 8. 6. 2019
Ubytován/a od červen 2019
Nice rooms - some problems!
I stayed for two days on a business trip. The room was great (although I did not have the advertised view ;)) and clean and the access to the hotel was easy.
There was a big construction site next door which was relatively loud but it was okay.
When I tried to use the oven to reheat a pizza it was terrible news! The oven turned itself off every few minutes and the "emergency" phone number I called several times was not reachable! It was not an emergency but I was happy that it wasn't. No one picked up and NO ONE GOT BACK TO ME EVEN AFTER I LEFT MESSAGES!
After two hours the oven suddenly worked out of the blue and although it was turned off but wouldn't turn off again so I had to use the main switch. Haunted? ;)
There were some other questions I had but no one picked the phone up ever and there is no front desk or anyone in the building you can talk to. That is horrible service.
There was a big construction site next door which was relatively loud but it was okay.
When I tried to use the oven to reheat a pizza it was terrible news! The oven turned itself off every few minutes and the "emergency" phone number I called several times was not reachable! It was not an emergency but I was happy that it wasn't. No one picked up and NO ONE GOT BACK TO ME EVEN AFTER I LEFT MESSAGES!
After two hours the oven suddenly worked out of the blue and although it was turned off but wouldn't turn off again so I had to use the main switch. Haunted? ;)
There were some other questions I had but no one picked the phone up ever and there is no front desk or anyone in the building you can talk to. That is horrible service.
Reakce hotelu
Komentář přidán: 2. 10. 2020
Hello there,
I am really sorry to hear that you have experienced issues with the oven, we do check all appliances on regular basis.
I do apologise for the inconvenience with contacting us during your stay, we do have 24 hrs emergency number, we provide the details for our messaging service within the check in materials.
Thank you for your feedback, we do appreciate all guest's comments as it helps us to improve our product and our standards.
Kind regards,
Tanya
I am really sorry to hear that you have experienced issues with the oven, we do check all appliances on regular basis.
I do apologise for the inconvenience with contacting us during your stay, we do have 24 hrs emergency number, we provide the details for our messaging service within the check in materials.
Thank you for your feedback, we do appreciate all guest's comments as it helps us to improve our product and our standards.
Kind regards,
Tanya
Vynikající lokalita
8 India Street, City, Londýn, EC3N 2HS, Velká Británie|3,63 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 3 let a starší
709 Kč (GBP25) za osobu a noc
ve věku 2 let a mladší
Zdarma
V tomto ubytování se nemohou konat rozlučky se svobodou a jiné podobné oslavy.
Kula London Tower Hill: Často kladené otázky
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