The Continental Hotel and Spa, Heathrow
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 11:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
Lázně
Více o hotelu The Continental Hotel and Spa, Heathrow
The Continental Hotel and Spa, Heathrow
With a modern leisure centre and stylish restaurant, The Continental Hotel offers 4-star rooms with free internet access. The hotel is in the heart of Hounslow, just a 10-minute drive from Heathrow Airport.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 9. 7. 2026
Ubytován/a od červenec 2026
A great hotel with amazing staff, somethings are a bit wobbly but they are so helpful and resolve for you asap
Pár
Komentář přidán: 19. 6. 2026
Ubytován/a od prosinec 2025
Absolutely Shocking Experience – Avoid at All Costs
I booked The Continental Hotel through Booking.com for a stay on 27 December 2025 and it was one of the worst experiences I have ever had with a hotel.
Upon arrival, the property looked nothing like the photographs advertised online. The exterior areas and car park were dirty, poorly maintained , and littered with rubbish. What was most concerning was seeing what appeared to be blood on a wall, which immediately raised serious concerns regarding cleanliness and safety.
As a result, I went into reception and explained that I was considering cancelling the booking because the hotel appeared completely different from what had been advertised. The receptionist insisted that the rooms had been cleaned and offered to show me the room before I made a final decision.
Before viewing the room, I specifically asked whether it was acceptable to park in the hotel car park whilst inspecting the accommodation. I was expressly told that it was.
Unfortunately, the room itself was no better. It had a strong unpleasant odour which I can only describe as smelling of urine, and the overall condition fell far below the standard I expected from the photographs and description used to market the hotel.
I immediately returned to reception and requested cancellation and a refund. Rather than dealing with the situation professionally, I found the attitude of staff confrontational and intimidating. The entire experience left me feeling extremely uncomfortable, and I decided to leave the premises.
After contacting Booking.com and PayPal, I was ultimately refunded.
What makes this matter even more concerning is that months later I received a County Court claim from ParkingEye relating to my brief attendance at the hotel, despite being a genuine paying customer, having a valid booking, and having been given permission by reception to park whilst viewing the room. This matter is now the subject of formal complaints and legal proceedings.
I have formally reported this hotel to Booking.com and requested a full investigation into both the condition of the property and the way this situation has been handled.
Based on my experience, I would strongly advise prospective guests to think very carefully before booking. The property I attended bore little resemblance to the advertised images, the customer service was unacceptable, and what should have been a straightforward cancellation turned into months of unnecessary stress and legal complications.
I would never stay here and would not recommend it to friends, family or other travellers.
Upon arrival, the property looked nothing like the photographs advertised online. The exterior areas and car park were dirty, poorly maintained , and littered with rubbish. What was most concerning was seeing what appeared to be blood on a wall, which immediately raised serious concerns regarding cleanliness and safety.
As a result, I went into reception and explained that I was considering cancelling the booking because the hotel appeared completely different from what had been advertised. The receptionist insisted that the rooms had been cleaned and offered to show me the room before I made a final decision.
Before viewing the room, I specifically asked whether it was acceptable to park in the hotel car park whilst inspecting the accommodation. I was expressly told that it was.
Unfortunately, the room itself was no better. It had a strong unpleasant odour which I can only describe as smelling of urine, and the overall condition fell far below the standard I expected from the photographs and description used to market the hotel.
I immediately returned to reception and requested cancellation and a refund. Rather than dealing with the situation professionally, I found the attitude of staff confrontational and intimidating. The entire experience left me feeling extremely uncomfortable, and I decided to leave the premises.
After contacting Booking.com and PayPal, I was ultimately refunded.
What makes this matter even more concerning is that months later I received a County Court claim from ParkingEye relating to my brief attendance at the hotel, despite being a genuine paying customer, having a valid booking, and having been given permission by reception to park whilst viewing the room. This matter is now the subject of formal complaints and legal proceedings.
I have formally reported this hotel to Booking.com and requested a full investigation into both the condition of the property and the way this situation has been handled.
Based on my experience, I would strongly advise prospective guests to think very carefully before booking. The property I attended bore little resemblance to the advertised images, the customer service was unacceptable, and what should have been a straightforward cancellation turned into months of unnecessary stress and legal complications.
I would never stay here and would not recommend it to friends, family or other travellers.
Anonymní cestovatel
Komentář přidán: 9. 7. 2026
Ubytován/a od červenec 2026
Room was dirty, still have grease marks on the sofa from the last guest.
Waiting to check out in a queue and reception just ignored me and spoke to 2 other people even after I said there is a queue.
Breakfast not served until 9am, terrible as I was there on business.
Don't bother booking.
Waiting to check out in a queue and reception just ignored me and spoke to 2 other people even after I said there is a queue.
Breakfast not served until 9am, terrible as I was there on business.
Don't bother booking.
Anonymní cestovatel
Komentář přidán: 3. 7. 2026
Ubytován/a od červen 2026
First time staying at this hotel and it was great . Staff really helpful. Great facilities and very convenient to the tube
Anonymní cestovatel
Komentář přidán: 25. 6. 2026
Ubytován/a od červen 2026
Lumpy pillows, broken shower, could only flush the toilet if I used the end of the remote control. Great location, would not stay again.
Lokalita
29-31 Lampton Road, Hounslow, Městská část Hounslow, Londýn, TW3 1JA, Velká Británie|17,07 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
11:00
Užitečné informace
V tomto hotelu vidí děti rádi
Všechny věkové kategorie
709 Kč (GBP25) za osobu a noc
ve věku 1 let a mladší
Zdarma
Domácí mazlíčci zakázáni
Možnost snídaně
Možnosti snídaně
Snídaně na západní způsob
Cena snídaně
283 Kč (≈ 9,99 GBP) za osobu
Čas snídaně
07:00–10:00 od pondělí do neděle
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. Hosté, kteří ještě nedovršili věku 18 let, se mohou ubytovat pouze s rodičem nebo zákonným zástupcem. Při příjezdu do ubytování je vyžadována záloha na případné škody ve výši GBP 50 Záloha bude vybrána prostřednictvím kreditní karty. Částka Vám bude vrácena při odjezdu. Tato záloha je vratná v plné výši a podléhá kontrole případných škod v ubytování. Částka bude převedena zpět na kartu. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. When booking 5 rooms or more, different policies and additional supplements may apply.
Hotel přijímá následující platební metody:
The Continental Hotel and Spa, Heathrow: Často kladené otázky
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