The Atlantic
+ 53
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 10:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Restaurace
Kouření zakázáno
Bar
Místnost první pomoci
Více o hotelu The Atlantic
The Atlantic
The Atlantic se nachází na krásném nábřeží ostrova St Mary a nabízí světlé, individuálně zařízené pokoje a čerstvé sezónní jídlo. Trajektový terminál je vzdálený pouhých 5 minut chůze a jezdí z něj do Penzance a zpět.
Hodnocení na 
Pár
Komentář přidán: 31. 7. 2026
A slice of paradise
A little slice of paradise! My partner & I loved our stay at the Atlantic. The location is absolutely perfect, the rooms are gorgeous, the food is definitely some of the best pub food we have ever had and the staff are just wonderful.
We will definitely be returning next year for another wonderful stay.
We will definitely be returning next year for another wonderful stay.
Cestující rodiny
Komentář přidán: 26. 7. 2026
Our lunch at The Atlantic completely ruined our day trip to St. Mary’s.
We ordered two Sunday roasts at the bar. We were asked for our table number and which meat we wanted, which naturally led us to believe that our food would be brought to our table, as has been our experience in other pubs across the UK. At no point did anyone explain that Sunday roasts had to be collected from a separate serving area that wasn’t even visible from where we were sitting.
After waiting for well over an hour, we finally realized that our food had been sitting there all along, waiting to be collected. Nobody had informed us of this, and no member of staff checked on us despite us sitting there for over an hour.
As day-trippers to the Isles of Scilly, our time on the island was extremely limited because we had to catch the return ferry. Losing more than an hour due to such a basic communication failure completely disrupted our plans and effectively ruined our visit.
When I raised the issue with a member of staff, I was told the manager would come and speak to me. That never happened. Only after asking a second time did the manager eventually come over. Instead of taking responsibility or offering a meaningful apology, the situation was simply dismissed as “human error.” No compensation, no genuine attempt to make things right, and very little empathy for the fact that a significant part of our day had been wasted because of their mistake.
To make matters worse, we then had to rush our meal to avoid missing our ferry, meaning I couldn’t even finish most of my Sunday roast.
Mistakes happen. What matters is how a business responds to them. Unfortunately, The Atlantic showed poor communication, poor customer service, and no willingness to take responsibility for the consequences of their own error.
I cannot recommend this pub, especially if you’re visiting St. Mary’s on a day trip where every hour counts.
After waiting for well over an hour, we finally realized that our food had been sitting there all along, waiting to be collected. Nobody had informed us of this, and no member of staff checked on us despite us sitting there for over an hour.
As day-trippers to the Isles of Scilly, our time on the island was extremely limited because we had to catch the return ferry. Losing more than an hour due to such a basic communication failure completely disrupted our plans and effectively ruined our visit.
When I raised the issue with a member of staff, I was told the manager would come and speak to me. That never happened. Only after asking a second time did the manager eventually come over. Instead of taking responsibility or offering a meaningful apology, the situation was simply dismissed as “human error.” No compensation, no genuine attempt to make things right, and very little empathy for the fact that a significant part of our day had been wasted because of their mistake.
To make matters worse, we then had to rush our meal to avoid missing our ferry, meaning I couldn’t even finish most of my Sunday roast.
Mistakes happen. What matters is how a business responds to them. Unfortunately, The Atlantic showed poor communication, poor customer service, and no willingness to take responsibility for the consequences of their own error.
I cannot recommend this pub, especially if you’re visiting St. Mary’s on a day trip where every hour counts.
Reakce hotelu
Komentář přidán: 30. 7. 2026
Hi Simon, This is now the third review you have left regarding the same incident across our platforms. As we have previously asked, we would genuinely appreciate the opportunity to discuss this with you directly rather than responding to multiple public reviews about the same experience. We are aware that you were unhappy with your visit, and we apologised both on the day and again in our other two responses. If you are willing, please do get in touch with us directly at atlanticinn@staustellbrewery.co.uk. We remain happy to have a constructive conversation and would welcome the opportunity to address your concerns. However, we do not feel that continuing to respond to multiple reviews about the same incident is the most productive way to resolve the matter. Thank you, The Atlantic Team
Pár
UK
Komentář přidán: 22. 7. 2026
Good but....
Pretty average service, well cooked basic pub food, certainly no complaints but not a fine dining experience. Views across the harbour from the outside decking make it a worthwhile experience. Prices are no higher than elsewhere on the island.
One little irk... We sat out on the upper deck for a meal, and had a group of the (Kitchen?) employees on a table nearby swearing and smoking... Problem was the volume really, more than the content.
Would we go back, yes... As I suspect (hope) this was an isolated experience
One little irk... We sat out on the upper deck for a meal, and had a group of the (Kitchen?) employees on a table nearby swearing and smoking... Problem was the volume really, more than the content.
Would we go back, yes... As I suspect (hope) this was an isolated experience
Reakce hotelu
Komentář přidán: 27. 7. 2026
Dear Extream_Tea, Thank you for taking the time to leave such a detailed review. We really appreciate you highlighting the positives, particularly our harbour views, the quality of the food and the value we offer. We're pleased to hear you found the food well cooked and that you would consider returning.
As a traditional pub, our aim has always been to provide good, honest pub food in a relaxed and welcoming atmosphere rather than a fine dining experience. We're glad that, overall, the meal met your expectations in that regard.
We're also thankful for your comments regarding members of staff on the top terrace. We completely understand how this would have detracted from your visit. As the top terrace is a designated smoking area and can often be busy, there will inevitably be occasions when staff use this space during their breaks. However, we expect all members of our team to remain respectful of our guests, particularly with regard to the volume and language of their conversations. We have shared your feedback with the team to ensure we maintain the welcoming atmosphere our customers expect.
We genuinely value constructive feedback like yours, as it helps us improve. We very much hope that if you choose to visit us again, you'll experience the warm, friendly service that so many of our regulars have come to expect.
Thank you once again for your honest comments, and we hope to have the opportunity to welcome you back in the future. Kind regards, The Atlantic Team
As a traditional pub, our aim has always been to provide good, honest pub food in a relaxed and welcoming atmosphere rather than a fine dining experience. We're glad that, overall, the meal met your expectations in that regard.
We're also thankful for your comments regarding members of staff on the top terrace. We completely understand how this would have detracted from your visit. As the top terrace is a designated smoking area and can often be busy, there will inevitably be occasions when staff use this space during their breaks. However, we expect all members of our team to remain respectful of our guests, particularly with regard to the volume and language of their conversations. We have shared your feedback with the team to ensure we maintain the welcoming atmosphere our customers expect.
We genuinely value constructive feedback like yours, as it helps us improve. We very much hope that if you choose to visit us again, you'll experience the warm, friendly service that so many of our regulars have come to expect.
Thank you once again for your honest comments, and we hope to have the opportunity to welcome you back in the future. Kind regards, The Atlantic Team
Cestující rodiny
Komentář přidán: 21. 7. 2026
Disappointed with food
The building and decor is beautiful, we had a table for lunch overlooking the beach.
Food very disappointing, starters was tasty ,belly pork in chilli sauce, main meal tasteless, lamb and feta on a flatbread. Prawn salad very disappointing , didn’t taste fresh , they tasted like frozen ones, served on a bed of salad leaves, nothing else. For a main meal so poor.
For a birthday celebration we were all disappointed with the food.Also very small choice of sea food .
Food very disappointing, starters was tasty ,belly pork in chilli sauce, main meal tasteless, lamb and feta on a flatbread. Prawn salad very disappointing , didn’t taste fresh , they tasted like frozen ones, served on a bed of salad leaves, nothing else. For a main meal so poor.
For a birthday celebration we were all disappointed with the food.Also very small choice of sea food .
Reakce hotelu
Komentář přidán: 27. 7. 2026
Dear Resort41261650670, Thank you for taking the time to share your feedback. While we're pleased to hear you enjoyed our beachfront setting, décor, and that you received good service, we're very sorry to learn that the food did not meet your expectations, especially as you were celebrating a birthday.
It's encouraging to hear that you enjoyed the pork belly starter, but we're disappointed that the lamb flatbread and prawn salad fell short. We take great pride in the quality and freshness of our ingredients, so we're sorry to hear this wasn't reflected in your experience. Your comments regarding the specific menu items have been noted and will be shared with our kitchen team as part of our ongoing efforts to improve.
We truly appreciate your honest feedback and hope you'll consider giving us another opportunity in the future to provide the standard of dining experience we strive to deliver. Kind regards, The Atlantic Team
It's encouraging to hear that you enjoyed the pork belly starter, but we're disappointed that the lamb flatbread and prawn salad fell short. We take great pride in the quality and freshness of our ingredients, so we're sorry to hear this wasn't reflected in your experience. Your comments regarding the specific menu items have been noted and will be shared with our kitchen team as part of our ongoing efforts to improve.
We truly appreciate your honest feedback and hope you'll consider giving us another opportunity in the future to provide the standard of dining experience we strive to deliver. Kind regards, The Atlantic Team
Individuální cestující
Komentář přidán: 13. 7. 2026
Very close to the harbour with lovely views.
Check in at the hotel was efficient and quick with the meal times all explained and a leaflet provided.
The room had a sea view with large bay windows, it had a fantastic view of the harbour. Unfortunately there was an extractor fan running all day and most of the night outside the room on a flat roof. I pointed out my concerns to staff who told me that it would automatically turn off between 11pm and 7am. It was particularly hot and the windows needed to be kept open to keep a bearable temperature. Unfortunately the fan didn't turn off at 11pm and came on and off intermittently disturbing my sleep. I mentioned this on waking up to another member if staff who told me that he would try to turn it off,he didn't.
Breakfast was incredibly busy with the whole room taken up my a touring party I just about managed to find a seat and it was uncomfortable although the actual breakfast was tasty and the staff were friendly.
I ate at the restraunt where ther staff were attentive and the food tasty and reasonably priced.
Upon checking out I asked about leaving my rucksack for a short time at the hotel and was directed to place it on the floor by reception in a area where it was unsecured and on view so I decieded to take it with me. Staff stayed that it would be OK as the reception was always staffed, it wasn't during my stay. If yiu advertise that yiu can leave your luggage then I'd expect it to be tagged and put in a secure room.
Overall a reasnabke stay let down due to sleep disturbance with the fan and poor security regarding left luggage.
The room had a sea view with large bay windows, it had a fantastic view of the harbour. Unfortunately there was an extractor fan running all day and most of the night outside the room on a flat roof. I pointed out my concerns to staff who told me that it would automatically turn off between 11pm and 7am. It was particularly hot and the windows needed to be kept open to keep a bearable temperature. Unfortunately the fan didn't turn off at 11pm and came on and off intermittently disturbing my sleep. I mentioned this on waking up to another member if staff who told me that he would try to turn it off,he didn't.
Breakfast was incredibly busy with the whole room taken up my a touring party I just about managed to find a seat and it was uncomfortable although the actual breakfast was tasty and the staff were friendly.
I ate at the restraunt where ther staff were attentive and the food tasty and reasonably priced.
Upon checking out I asked about leaving my rucksack for a short time at the hotel and was directed to place it on the floor by reception in a area where it was unsecured and on view so I decieded to take it with me. Staff stayed that it would be OK as the reception was always staffed, it wasn't during my stay. If yiu advertise that yiu can leave your luggage then I'd expect it to be tagged and put in a secure room.
Overall a reasnabke stay let down due to sleep disturbance with the fan and poor security regarding left luggage.
Reakce hotelu
Komentář přidán: 23. 7. 2026
Dear davidbR4272DU, Thank you for taking the time to share such a detailed review of your recent stay with us. We genuinely appreciate both your positive comments and feedback, as they help us continue to improve the experience we provide for our guests.
We're delighted to hear that you enjoyed our harbour-front location and that the sea view from your room made such a positive impression. The views across the harbour are certainly one of our favourite features, and we're pleased you were able to enjoy them from the comfort of your room. It's also wonderful to know that you found check-in to be efficient, appreciated the information provided on arrival, and enjoyed both your breakfast and evening meal. Your kind words about our friendly and attentive restaurant team, as well as the quality and value of the food, are greatly appreciated and will be shared with the team.
While our luggage storage area is located adjacent to reception rather than in a separate locked room, it has been used safely by our guests for many years without issue. Leaving luggage with us is entirely optional and is offered as a complimentary convenience for guests who wish to make use of it. Reception is staffed every day, and if there is a brief period when the desk appears unattended, it is because a member of the team is assisting another guest or carrying out check-in duties elsewhere within the immediate reception area. We are confident that luggage left in this designated space remains secure.
We're sorry to hear that you found the breakfast room busier than you would have liked. We completely understand that some guests prefer a quieter dining experience. As a popular hotel, we are often operating at or near full occupancy, particularly during peak periods, and on this occasion a touring group happened to be dining at the same time as yourself. While we are unable to control when individual guests or groups choose to have breakfast within our service times, we do ensure that there is sufficient seating available for all of our resident guests. We're pleased you were able to enjoy the quality of the breakfast and the friendliness of our team, and we appreciate your understanding that busy breakfast periods can occasionally occur during popular travel times.
We would also like to apologise for the disturbance caused by the noise from the extractor fan during your stay. We fully appreciate how important a good night's sleep is and understand how frustrating this must have been, particularly given the warm weather and the need to keep your windows open. As a busy pub inn serving food throughout the day, some operational equipment is necessary to support our kitchen and restaurant. We are sorry to hear that you continued to experience noise, even after the extractor fan had been switched off for the night.
We are delighted that the positive aspects of your visit, particularly our location, the friendliness of our team, and the quality of our food, left you with many enjoyable memories of your stay. Thank you once again for your valuable feedback. Kind regards, The Atlantic Team.
We're delighted to hear that you enjoyed our harbour-front location and that the sea view from your room made such a positive impression. The views across the harbour are certainly one of our favourite features, and we're pleased you were able to enjoy them from the comfort of your room. It's also wonderful to know that you found check-in to be efficient, appreciated the information provided on arrival, and enjoyed both your breakfast and evening meal. Your kind words about our friendly and attentive restaurant team, as well as the quality and value of the food, are greatly appreciated and will be shared with the team.
While our luggage storage area is located adjacent to reception rather than in a separate locked room, it has been used safely by our guests for many years without issue. Leaving luggage with us is entirely optional and is offered as a complimentary convenience for guests who wish to make use of it. Reception is staffed every day, and if there is a brief period when the desk appears unattended, it is because a member of the team is assisting another guest or carrying out check-in duties elsewhere within the immediate reception area. We are confident that luggage left in this designated space remains secure.
We're sorry to hear that you found the breakfast room busier than you would have liked. We completely understand that some guests prefer a quieter dining experience. As a popular hotel, we are often operating at or near full occupancy, particularly during peak periods, and on this occasion a touring group happened to be dining at the same time as yourself. While we are unable to control when individual guests or groups choose to have breakfast within our service times, we do ensure that there is sufficient seating available for all of our resident guests. We're pleased you were able to enjoy the quality of the breakfast and the friendliness of our team, and we appreciate your understanding that busy breakfast periods can occasionally occur during popular travel times.
We would also like to apologise for the disturbance caused by the noise from the extractor fan during your stay. We fully appreciate how important a good night's sleep is and understand how frustrating this must have been, particularly given the warm weather and the need to keep your windows open. As a busy pub inn serving food throughout the day, some operational equipment is necessary to support our kitchen and restaurant. We are sorry to hear that you continued to experience noise, even after the extractor fan had been switched off for the night.
We are delighted that the positive aspects of your visit, particularly our location, the friendliness of our team, and the quality of our food, left you with many enjoyable memories of your stay. Thank you once again for your valuable feedback. Kind regards, The Atlantic Team.
Vynikající lokalita
Hugh Town, St Marys, TR21 0PL, Velká Británie|1,46 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
10:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci zakázáni
Možnost snídaně
Cena snídaně
426 Kč (≈ 15 GBP) za osobu
Upozorňujeme, že host uskutečňující rezervaci musí být starší 18 let. Při check-inu je třeba předložit platný průkaz totožnosti s fotografií. Upozorňujeme, že hosté nesou odpovědnost za případné škody způsobené během pobytu. Tyto škody budou hostům v případě nutnosti naúčtovány.
Hotel přijímá následující platební metody:
The Atlantic: Často kladené otázky
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