Peppers Gallery Hotel
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Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 10:00 |
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Více o hotelu Peppers Gallery Hotel
Peppers Gallery Hotel
Experience the comforting familiarity of Peppers' signature service while indulging in premium accommodation in the heart of the nation’s capital.
Hodnocení na 
Individuální cestující
Komentář přidán: 25. 1. 2026
Ubytován/a od leden 2026
Still a nice place to stay at.
I’ve been staying at this property since it was The Diamant many years ago. It has remained very similar in style ever since, and in some ways is showing signs that it’s becoming dated. Being that the property od very likely to be Heritage listed, there’s only so much that can be done and probably needs time to get certain approvals, etc. but I can imagine this hotel being a stand out.
In saying that, the staff are friendly, the rooms are clean, and the location is peaceful. There are restaurants close by - currently the on site restaurant is closed for renovations and you are directed to the QT next door - I didn’t actually have a need for it.
Canberra centre is within walking distance, although I didn’t realise that there was substantial road closures and much of the centre is being redeveloped for the light rail extension. Even the maps feature on phone couldn’t keep up with where to go. It probably took an extra 400m until I figured out the way and then going back from the city I chose a different route to avoid the works.
In saying that, the staff are friendly, the rooms are clean, and the location is peaceful. There are restaurants close by - currently the on site restaurant is closed for renovations and you are directed to the QT next door - I didn’t actually have a need for it.
Canberra centre is within walking distance, although I didn’t realise that there was substantial road closures and much of the centre is being redeveloped for the light rail extension. Even the maps feature on phone couldn’t keep up with where to go. It probably took an extra 400m until I figured out the way and then going back from the city I chose a different route to avoid the works.
Individuální cestující
Komentář přidán: 31. 5. 2026
Ubytován/a od květen 2026
Tired & shabby - 3 star accommodation
This is a 1920s heritage listed three storey 85 room hotel, located in Acton, about a 10min walk to the civic precinct (shops/restaurants). It was originally built to accommodate VIP guests arriving to Canberra for the grand opening of the first Parliament house.
Be aware it is currently going through renovations so to get to the reception you’ll need to use the side streets. Also the hotel restaurant is closed, so no meals or room service.
As it is a low level historic hotel there are a number of wings with long corridors to navigate - layout can be a bit confusing to navigate. The hotel and the rooms are tired, worn and a bit shabby. The reception staff were helpful, accompanying back to my room when I kept on having problems with the room key not working.
The carpets are stained and threadbare in places. I had a classic room with a queen bed, which actually was two singles jammed together (not the most comfortable sleeping arrangement). The bedhead was worn and flaking. The couch was past its use be date, with numerous stains. The LED television was hardly a smart tv - couldn’t even pick up most of the free to air stations, let alone cable or streaming services. At least the wifi worked, so I could watch Foxtel on my phone. The block out curtains worked a treat - couldn’t tell if it was day or night but they were really heavy, dusty and hard to open. Not a big fan of the patterned wall paper on the ceiling. The bathroom felt more modern than the bedroom and whilst I initially had problems with the shower head that did get someone into fix it relatively promptly. The towels were nice and fluffy and the room was serviced daily however they never replaced the used cups & cutlery in the room.
I think that the whole hotel is in need of a major refurbishment not just the front reception. As an Accor member I was fairly disappointed with the standard & condition of the rooms - need to lift their game, big time. Would recommend staying at the nearby QT hotel.
Be aware it is currently going through renovations so to get to the reception you’ll need to use the side streets. Also the hotel restaurant is closed, so no meals or room service.
As it is a low level historic hotel there are a number of wings with long corridors to navigate - layout can be a bit confusing to navigate. The hotel and the rooms are tired, worn and a bit shabby. The reception staff were helpful, accompanying back to my room when I kept on having problems with the room key not working.
The carpets are stained and threadbare in places. I had a classic room with a queen bed, which actually was two singles jammed together (not the most comfortable sleeping arrangement). The bedhead was worn and flaking. The couch was past its use be date, with numerous stains. The LED television was hardly a smart tv - couldn’t even pick up most of the free to air stations, let alone cable or streaming services. At least the wifi worked, so I could watch Foxtel on my phone. The block out curtains worked a treat - couldn’t tell if it was day or night but they were really heavy, dusty and hard to open. Not a big fan of the patterned wall paper on the ceiling. The bathroom felt more modern than the bedroom and whilst I initially had problems with the shower head that did get someone into fix it relatively promptly. The towels were nice and fluffy and the room was serviced daily however they never replaced the used cups & cutlery in the room.
I think that the whole hotel is in need of a major refurbishment not just the front reception. As an Accor member I was fairly disappointed with the standard & condition of the rooms - need to lift their game, big time. Would recommend staying at the nearby QT hotel.
Reakce hotelu
Komentář přidán: 2. 6. 2026
Dear Dingo_6152,
Thank you for taking the time to provide such a detailed review of your recent stay.
Firstly, I appreciate your recognition of the history and heritage of the property, as well as the helpfulness of our Reception team. I am pleased to hear that our staff assisted with your room access concerns and that issues with the shower were addressed promptly during your stay.
I am, however, disappointed to learn that the condition of the room and overall hotel experience did not meet your expectations as an Accor member. Your comments regarding the room furnishings, carpets, bedding configuration, television functionality, housekeeping attention to detail and general presentation have been noted and are appreciated.
You are correct that the hotel is currently undergoing a significant refurbishment program. While our Reception and public areas are the first visible stage of the transformation, the project extends well beyond these spaces. The guest accommodation is also included within the refurbishment plans, with room upgrades scheduled as part of the broader investment into the property's future.
As a heritage-listed building approaching its 100th anniversary, we recognise the challenge of balancing the preservation of the hotel's unique character with the modern comforts and standards today's travellers expect. The current renovation program has been designed to achieve exactly that, ensuring the hotel retains its rich history while delivering a substantially enhanced guest experience.
I am sorry that certain aspects of housekeeping and room presentation fell short during your stay, particularly the failure to replace used cups and cutlery. This is not reflective of our expected standards and has been addressed with the team.
Whilst we understand that the current condition of some guestrooms may not compare favourably with newer hotels in the market, we are genuinely excited about the transformation underway and the opportunity it presents to restore this iconic Canberra property to a standard befitting both the Peppers brand and its remarkable heritage.
Thank you again for your candid feedback. Reviews such as yours help guide our improvement efforts, and we hope to have the opportunity to welcome you back in the future to experience the hotel once the refurbishment program has been completed.
Warm regards,
Manoj Ramisetti
General Manager
Thank you for taking the time to provide such a detailed review of your recent stay.
Firstly, I appreciate your recognition of the history and heritage of the property, as well as the helpfulness of our Reception team. I am pleased to hear that our staff assisted with your room access concerns and that issues with the shower were addressed promptly during your stay.
I am, however, disappointed to learn that the condition of the room and overall hotel experience did not meet your expectations as an Accor member. Your comments regarding the room furnishings, carpets, bedding configuration, television functionality, housekeeping attention to detail and general presentation have been noted and are appreciated.
You are correct that the hotel is currently undergoing a significant refurbishment program. While our Reception and public areas are the first visible stage of the transformation, the project extends well beyond these spaces. The guest accommodation is also included within the refurbishment plans, with room upgrades scheduled as part of the broader investment into the property's future.
As a heritage-listed building approaching its 100th anniversary, we recognise the challenge of balancing the preservation of the hotel's unique character with the modern comforts and standards today's travellers expect. The current renovation program has been designed to achieve exactly that, ensuring the hotel retains its rich history while delivering a substantially enhanced guest experience.
I am sorry that certain aspects of housekeeping and room presentation fell short during your stay, particularly the failure to replace used cups and cutlery. This is not reflective of our expected standards and has been addressed with the team.
Whilst we understand that the current condition of some guestrooms may not compare favourably with newer hotels in the market, we are genuinely excited about the transformation underway and the opportunity it presents to restore this iconic Canberra property to a standard befitting both the Peppers brand and its remarkable heritage.
Thank you again for your candid feedback. Reviews such as yours help guide our improvement efforts, and we hope to have the opportunity to welcome you back in the future to experience the hotel once the refurbishment program has been completed.
Warm regards,
Manoj Ramisetti
General Manager
Pár
Komentář přidán: 13. 6. 2026
Ubytován/a od červen 2026
Not happy with tokenistic response
Looked like a nice hotel, but ........ when we arrived, it was undergoing front foyer renovations. There was signage directing to a side entrance, which we went to to find out the doors were looked 3 minutes before our arrival. We attempted to call the number listed however call failed four times requiring us to find accomodation late at night on a long weekend. Hotel called first thing next morning and because they assumed we were a no show had rebooked the room, so no loss of money for them. Offered a tokenistic one night refund.
Obchodní cestující
Komentář přidán: 11. 6. 2026
Ubytován/a od červen 2026
Run-down disappointment
Very comfortable and large room. But the lack of care and attention to detail is blatant: missing or broken light fixtures, badly peeling pleather bedhead, mismatched crockery, badly scratched powerpoints, stain-darkened couch, terrible TV reception, leaky shower stall. And that was just in my room. Seems like this would have been a truly great hotel about 5 years ago.
Reakce hotelu
Komentář přidán: 15. 7. 2026
Dear Mononym,
Thank you for taking the time to share your thoughtful feedback.
I am pleased to hear that you found your room spacious and comfortable. However, I am genuinely sorry that the condition and presentation of the room did not meet your expectations.
I acknowledge your comments regarding the light fittings, bedhead, crockery, power points, lounge, television reception and shower. Individually these may seem like small details, but collectively they have a significant impact on the overall guest experience. They are certainly not reflective of the standards we strive to deliver, and I apologise that they detracted from your stay.
As you observed, the hotel is currently undergoing a comprehensive refurbishment. As a heritage-listed property approaching its 100th anniversary, we are making a significant investment in upgrading both our guestrooms and public spaces while preserving the building's unique history and character. Many of the items you have identified are already included within the refurbishment program, and we are genuinely excited about the transformation that is underway.
In addition, I am pleased to advise that we have recently completed an upgrade to our television and Wi-Fi infrastructure, providing guests with significantly improved connectivity and entertainment options.
Thank you again for your candid feedback. It helps us prioritise our improvements during this important period of renewal. We hope to have the opportunity to welcome you back once the refurbishment is complete so you can experience the renewed Peppers Gallery Hotel.
Warm regards,
Manoj Ramisetti
General Manager
Peppers Gallery Hotel Canberra
Thank you for taking the time to share your thoughtful feedback.
I am pleased to hear that you found your room spacious and comfortable. However, I am genuinely sorry that the condition and presentation of the room did not meet your expectations.
I acknowledge your comments regarding the light fittings, bedhead, crockery, power points, lounge, television reception and shower. Individually these may seem like small details, but collectively they have a significant impact on the overall guest experience. They are certainly not reflective of the standards we strive to deliver, and I apologise that they detracted from your stay.
As you observed, the hotel is currently undergoing a comprehensive refurbishment. As a heritage-listed property approaching its 100th anniversary, we are making a significant investment in upgrading both our guestrooms and public spaces while preserving the building's unique history and character. Many of the items you have identified are already included within the refurbishment program, and we are genuinely excited about the transformation that is underway.
In addition, I am pleased to advise that we have recently completed an upgrade to our television and Wi-Fi infrastructure, providing guests with significantly improved connectivity and entertainment options.
Thank you again for your candid feedback. It helps us prioritise our improvements during this important period of renewal. We hope to have the opportunity to welcome you back once the refurbishment is complete so you can experience the renewed Peppers Gallery Hotel.
Warm regards,
Manoj Ramisetti
General Manager
Peppers Gallery Hotel Canberra
Anonymní cestovatel
Komentář přidán: 7. 6. 2026
Ubytován/a od červen 2026
Unfortunately wasn’t notified about the current renovations happening at the hotel until after booking. Not having a restaurant onsite was a shame, especially while traveling with young children.
Bed was comfortable but the room was a bit tired and the upholstered bed head was peeling off. Didn’t seem to have many powerpoints in convenient places either. Reception staff were friendly but overall, the hotel is not up to the usual Peppers standard.
Bed was comfortable but the room was a bit tired and the upholstered bed head was peeling off. Didn’t seem to have many powerpoints in convenient places either. Reception staff were friendly but overall, the hotel is not up to the usual Peppers standard.
Velmi dobrá lokalita
15 Edinburgh Avenue, Canberra, 2601, Austrálie|1,02 km z centra města
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Příjezd od:
14:00
Odjezd před:
10:00
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