The Ritz-Carlton, Xi'an

Name: The Ritz-Carlton, Xi'an
Address: No.50 Keji 2nd Road, Okres Yanta, Si-an, 710075, Čína, Si-an, Šen-si, 710075, Čína

+ 312

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Rychlá fakta

Příjezd od:	14:00
Odjezd před:	12:00
Snídaně	Možnost snídaně
Domácí mazlíčci	Domácí mazlíčci zakázáni
Děti	V tomto hotelu vidí děti rádi

Vybavení

Wi-Fi

Parkování

Klimatizace

Doprava z/na letiště

Bazén

Fitcentrum

Více o hotelu The Ritz-Carlton, Xi'an

The Ritz-Carlton, Xi'an

The Ritz-Carlton, Xi'an se nachází v destinaci Si-an a nabízí služby concierge, nekuřácké ubytování, zahradu, bezplatné Wi-Fi a bar. Jen 7,7 km odtud je Drum Tower. Hosté mají k dispozici restauraci, kola zdarma, krytý bazén a fitness centrum.

Hodnocení na

Co zaujalo cestovatele

Individuální cestující

Komentář přidán: 8. 7. 2026

True gentlemanly ladylike service.

Because she came all the way for her birthday, this stay was a special thank you to Sophie for following through and calling proactively before check-in to confirm her itinerary and find out about her needs. Upon arrival the concierge was warm and attentive, volunteered to help with luggage, check-in smooth at the front desk, every service person encountered is proactive, will introduce hotel related facilities, introduce room items facilities, warm and thoughtful people, good atmosphere of the bar, there are also resident singers in the evening, mix wine menu rich, snacks taste good. The rooms were furnished for birthdays, and Sophie drew custom welcome letters and presented gift cakes. Many times during your stay you asked yourself if you needed help, and many times you asked about the experience, very detailed service. Next time you come to Xi'an, you'll also choose Xi'an chestnuts.

Pár

Komentář přidán: 22. 6. 2026

Ubytován/a od červen 2026

High level of comfort as one would expect

Obviously one has a certain level of expectation when staying at one of Marriott's premier brands and this was largely delivered by the RC in Xi'an. The approach to the hotel is somewhat understated, coming upon it as one does from a busy street into and efficient but somewhat compact entry courtyard where one is efficiently greeted by many staff.
Upon registration one is quickly on one's way to the rooms via an efficient elevator system and the common areas of this relatively small hotel I would say, are tastefully furnished and very peaceful. Our room was extremely comfortable with a pretty good view over some open land. The location of the hotel itself doesn't necessarily provide the best vistas over Xi'an but that's OK.
The bed was extremely comfortable and the linen of extremely high quality. The hotel is also quiet, at least on our visit with no noticeable sound bleed from surrounding rooms. You will sleep well here. The bathroom is extremely well appointed with a generous soaking tub which is a delight, in addition to the walk in shower. I wish more hotels around the world, especially the US, would use this arrangement since being able to soak in a tub at the end of a busy day is wonderful.
There is a generous breakfast buffet with plenty of varied choice both western and chinese that will satisfy any palette. There really was a great selection and we were helpfully shown to our table most days we were there. When the dining room was quieter, one can find one's own seating. As one would expect from a premium brand, a very nice place to stay. The location is pretty good too - easy to walk to the pagoda and the main evening perambulation street in Xi'an which we enjoyed one evening.

Reakce hotelu

Komentář přidán: 26. 6. 2026

Dear Valued Guest, thank you for choosing to stay with us during your recent journey to Xi'an. We sincerely hope that your experience with us was as memorable as the city itself. Your presence has truly enriched our hotel, and we look forward to the opportunity to welcome you back again soon. Until then, may your days be filled with joy and adventure.

Cestující ve skupině

Komentář přidán: 12. 5. 2026

Ubytován/a od duben 2026

Excellent hotel

The magnificent lobby impresses from the entrance; it is beautiful. However, the check-in service was not excellent for a hotel of this category, as they were very confused with the reservations and names. The room was beautifully decorated and very spacious, with good quality bedding and excellent quality bathroom amenities. The laundry service was good, and there was complimentary coffee from Nespresso. But the best part was the breakfast buffet, which was huge, offering both Western and Chinese dishes, along with delicious regional specialties and good service. Similarly, during dinner, there is a seafood buffet and an à la carte menu in the same restaurant as breakfast, with everything delicious, from the hamburger to the pasta and meat. There are beautiful views from the hotel terraces, which are located in a commercial area, and there is a large mall connected to the hotel. Highly recommended!!!

Reakce hotelu

Komentář přidán: 14. 5. 2026

hank you very much for your detailed and lovely review!
We are truly delighted that you were impressed by our stunning lobby, spacious and beautifully decorated guest rooms, premium bedding, high-quality bathroom amenities, as well as our efficient laundry service and complimentary Nespresso coffee.
We also greatly appreciate your kind compliments on our abundant breakfast buffet — featuring both Western and authentic local Chinese specialties — and the delightful dinner offerings, including the seafood buffet and à la carte selections. It warms our heart to know you enjoyed the terrace views and our convenient connected shopping mall location.
We sincerely apologize for any confusion during your check-in regarding reservations and guest names, and we have already shared your feedback with our front office team to further improve our service efficiency and attention to detail.
Thank you again for your valuable recommendation. We look forward to welcoming you back to our hotel soon for another wonderful stay.

Pár

Komentář přidán: 24. 6. 2026

Ubytován/a od červen 2026

Room for improvement

My wife and I decided to treat ourselves to a dinner buffet at the Ritz, something we never experienced. Whilst the food was not all bad for sure, and the area was clean and tidy, it is a shame to say that is where it ended. To begin, the first issue to arise was with the Boston lobster, or lack of. Whilst I understand that each guest is to get one as a starter during the buffet, my wife had never received Her’s. Next to follow was the confusing labelling system where labels and food did not seem to match, and when no local you do rely on these more so than normal. From pork labelled as fish to prawn labelled as chicken, was certainly confusing at times. I myself even took something thinking it was tofu rather than mean till I found out after eating it wasn’t, luckily I am not vegetarian. This was further compounded with incorrect translation over foods, one case I was able to spot was “Guava” labelled as “Bale”, for an international hotel, one would normally assume an English translation would be accurate, especially it being an English brand. Furthermore, a made to order item was a European style steak, for which it took my interest and I ordered. It was originally cooked medium; however, I don’t eat less than ‘well done’ due to dietary reasons. I did try to commute this across with a member of staff to ask for well done, but unfortunately no staff spoke English even though it is an international hotel. Did the best to communicate this over a translation app. However, after a new one arrived, it seemed to be even more under cooked since the last one, arriving pretty much rare. Seems all the chef did was flash cook one quickly, it being quite burnt on the outside but red on the inside, for which after this I gave up. I understand this can happen on very busy nights, but the night and atmosphere was very quiet and not many people around at all, so I thought the service would certainly have been better. The food options were good but not great, great if you love hot pot and shellfish but that is about it, that makes up around 40%-50% of the dinner buffet. I have been to a couple of buffets in Xi’An, and whilst the cost per head was the highest here, it also left me with the highest disappointment. I have gone to some at nearly half the price but twice the enjoyment and for the Ritz I did expect more. I did make my feelings known to a manager on duty at the time, not to ameliorate the situation but just to make them aware, especially mislabelled foods can be an issue with anyone with dietary or religious restrictions and to give her credit, she certainly did try and help and offer what she could to make up for it. So, for that reason and the food offerings still being not too bad, I feel I cannot offer more than 2 stars.

Reakce hotelu

Komentář přidán: 26. 6. 2026

Thank you for taking the time to share your detailed feedback about your dining experience at The Ritz-Carlton,Xian. We deeply regret that your visit did not meet your expectations and appreciate you highlighting the areaswhere improvements are needed.
We understand your concerns about the challenges with food labelling, language barriers, and the preparation ofitems such as the lobster and steak, as well as the disappointment with the buffet offerings and service quality. Werecognize how these aspects can impact the overall enjoyment of a special experience, especially when dietaryneeds and attention to detail in an international setting are important to you. Your feedback regarding these issues isincredibly valuable and will aid in identifying areas for improvement.
We also acknowledge your kind recognition of the manager's efforts to address your concerns during the visit, andwe thank you for mentioning this. Once again, we appreciate you sharing your experience and hope to serve youbetter in the future.

Cestující rodiny

Komentář přidán: 14. 6. 2026

Ubytován/a od červen 2026

Excellent luxury hotel in Xi'an

Traveled to Xi'an with family to visit the city and Terracotta Warriors.
Booked my travel thru Amex FHR which included breakfast. Arrived into Xi'an via HSR and took car to the hotel. Hotel is outside of the old city in a fairly new part of town right next to a new mall.
Upon arrival, folks to help us with our bags and directed us to check-in in the lobby. Check-in was quick and we were sent to our rooms. We had a small upgrade to a larger guest room. Room itself was beautifully designed and spacious. AC was fantastic (Xi'an was hot). Plenty of electric plugs by the bed for our electronics. Bed was very comfortable. Great water pressure. Hotel and amenities looked brand new.
Did not use the gym but did try the pool and spa which were very nice. Pool is large enough to do laps and the spa treatments were relaxing.
Huge buffet breakfast with many options for western and Chinese cuisine.
Location wise, the hotel is maybe 20 mins by car to the old city. The metro stops right outside the hotel and takes you directly into the old city by the Drum Tower which is really convenient but didi is so cheap. The mall next door actually had some really good food options (all locals eating there) and was very clean.
Check out was quick, folio was accurate. Very pleased with this stay and this hotel, would highly recommend. This is a great value compared to any RC in the US or rest of the world (cheapest hotel for my stay in China). Service was solid.

Reakce hotelu

Komentář přidán: 26. 6. 2026

Vynikající lokalita

4,6

No.50 Keji 2nd Road, Okres Yanta, Si-an, 710075, Čína|5,62 km z centra města

Příjezd a odjezd

Příjezd od:

14:00

Odjezd před:

12:00

Užitečné informace

Děti

V tomto hotelu vidí děti rádi

Přistýlky

ve věku 2 let a mladší

Zdarma

od 3 do 17 let věku

1 273 Kč (CNY409) za osobu a noc

Dětská postýlka

Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.

Dostupná lůžka

Děti můžou využít stávající lůžka:

ve věku 17 let a mladší

Zdarma

Domácí mazlíčci

Domácí mazlíčci zakázáni

Snídaně

Možnost snídaně

Možnosti snídaně

Snídaně na západní způsob, Čínská snídaně, Vegetariánská snídaně

Cena snídaně

835 Kč (≈ 268 CNY) za osobu

Čas snídaně

06:30–10:30 od pondělí do neděle

Důležité informace od hotelu

Při příjezdu do ubytování je vyžadována záloha na případné škody ve výši CNY 1000 Záloha bude vybrána prostřednictvím kreditní karty. Částka Vám bude vrácena při odjezdu. Tato záloha je vratná v plné výši a podléhá kontrole případných škod v ubytování. Částka bude převedena zpět na kartu.

Přijímané způsoby platby

Hotel přijímá následující platební metody: