Hotel Kong Arthur

Name: Hotel Kong Arthur
Address: Nørre Søgade 11, Indre By, Kodaň, 1370, Dánsko, Kodaň, Hovedstaden, 1370, Dánsko

+ 106

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Rychlá fakta

Příjezd od:	15:00
Odjezd před:	11:00
Domácí mazlíčci	Domácí mazlíčci zakázáni

Vybavení

Wi-Fi

Parkování

Fitcentrum

Lázně

24hodinová recepční služba

Restaurace

Více o hotelu Hotel Kong Arthur

Hotel Kong Arthur

Tento ekologický hotel se nachází v blízkosti městských jezer v centru Kodaně a nabízí snídani formou bufetu v severském stylu s pokrmy v bio kvalitě. K dispozici je WiFi zdarma a wellness centrum Ni'Mat se saunou, vířivkou a relaxační zónou.

Hodnocení na

Co zaujalo cestovatele

Anonymní cestovatel

Komentář přidán: 30. 8. 2026

Ubytován/a od srpen 2026

What a lovely hotel! We had a nice spacious room with a king size bed (one of the main reasons we chose this hotel to start with). The room was well appointed with soothing coloring. The curtains were great at blocking light for the late morning sleep in given the time difference we had to experience. The shower room was neat and clean. The room had no noise issues for a whole week we were staying there. What I liked about the hotel was a lot of different spots you could cozy up with a book or a drink or your phone and all were nicely appointed. Not just a place to rent a room but a place to relax in - I appreciate the property owners thinking this through thoroughly. What a lovely place. Ecstatically pleasing meets function. We will look forward to returning here.

Pár

Komentář přidán: 29. 8. 2026

Ubytován/a od srpen 2026

Care and comfort

Great atmosphere.Friendly and caring staff.
Room and facilities excellent
Bike hire available
Ready to help and give guidance where to visit, eat
Great location
Loved the cosy hour ( a free drink between 5- 6 pm)
Highly recommend

Pár

Komentář přidán: 23. 8. 2026

Ubytován/a od srpen 2026

Great location, good size rooms.

Good sized room, excellent location, pleasant staff. Couple of negatives - room was not ready at check in time of 3pm & I had to approach the desk myself to see if it was ready yet. Also the room amenities were not checked as an empty coffee sachet was in the container leaving only one.

Reakce hotelu

Komentář přidán: 27. 8. 2026

Thank you for your review.
We are pleased to hear that you enjoyed the room size, our location and our pleasant colleagues. We appreciate your feedback regarding the check-in and the room amenities and will look into this to ensure a smoother experience for our guests going forward.
We hope to welcome you back again soon!
Kind regards,
Astrid, Hotel Kong Arthur

Cestující rodiny

Komentář přidán: 16. 8. 2026

Ubytován/a od srpen 2026

Poor customer service

I am writing this review from my own perspective based on the extremely upsetting experience my elderly parents had at Hotel Kong Arthur.
My parents arrived in Copenhagen with a completely legitimate reservation that had been booked through Expedia. Upon arrival, they handed their passports to the front desk staff, expecting a routine check-in. Instead, they were abruptly told that they did not have a reservation and that it had been canceled.
What was most disturbing was not simply the reservation issue, but the way the staff treated them. The front desk staff were rude, condescending, dismissive, and completely unapologetic. Rather than showing any concern or trying to understand what had happened, they made several unnecessarily mean remarks and behaved in a way that my parents felt was almost mocking of their situation. They were elderly travelers in a foreign country where they did not speak the language, suddenly being told they had nowhere to stay, and the staff showed essentially no compassion.
The hotel insisted that they were completely booked and offered virtually no assistance in finding alternative accommodations. No one seemed interested in helping them locate another hotel or figuring out how two elderly guests were supposed to navigate this situation on their own.
What makes this experience even more unacceptable is what happened next: eventually, a manager looked at their passports and information again and was actually able to FIND THEIR RESERVATION. In other words, my parents did have a reservation at Hotel Kong Arthur, despite everything they had just been told and despite how they had been treated.
Mistakes with reservations can happen. What is inexcusable is treating guests with contempt rather than kindness while trying to resolve the problem. A hotel—particularly one that caters to international travelers—should understand how frightening and stressful it can be for elderly guests to be told upon arrival that they suddenly have nowhere to stay.
The lack of professionalism, empathy, and basic courtesy shown to my parents was appalling. Even after it became clear that their reservation was legitimate, the way they had already been treated left a terrible impression. Based on my parents' experience, I would absolutely not recommend Hotel Kong Arthur.

Reakce hotelu

Komentář přidán: 28. 8. 2026

Thank you for taking the time to share this feedback, and please accept our sincerest apologies for the experience your parents had at Hotel Kong Arthur.
We are deeply affected by this ourselves. The behaviour described is not something we recognise from our hotel, and it genuinely came as a shock to us. Management has addressed this directly with the colleague involved, and we take the situation extremely seriously.
We would like to clarify that there was genuine confusion around the reservation, as two reservations in the booking had been cancelled, and it took time to locate the third correct reservation. However, this does not in any way excuse the manner in which your parents were treated. Regardless of any reservation issue, our guests should always feel welcomed, respected and cared for, and it is clear that on this occasion we fell far short of that standard.
We would warmly encourage you or your parents to reach out directly to our Head of Guest Relations, Johnny, at jno@arthurhotels.dk, who is aware of the situation.
Kind regards,
Astrid, Hotel Kong Arthur

Anonymní cestovatel

Komentář přidán: 13. 8. 2026

Ubytován/a od srpen 2026

We stayed here 2 nights also booking another room for one night for our daughter. The rooms are small but have all you need for a couple of nights. We were able to park which is useful for a capital city hotel (chargeable). There are several peaceful courtyards to sit in with options to sit out for breakfast if the weather is ok (which it was for us). There is a lovely spa here which we took advantage of. Staff are super friendly and all speak English, and they can’t do enough for you. We came here on recommendation from a friend and we’d definitely stay here again.