Hotel Santa Marina
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni bez poplatku |
Vybavení
Wi-Fi
24hodinová recepční služba
Kouření zakázáno
Domácí zvířata povolena
Výtah
Bar
Více o hotelu Hotel Santa Marina
Hotel Santa Marina
Toužíte-li po příjemném pobytu v elegantním prostředí, může vám to hotel Santa Marina nabídnout. Tento bývalý klášter stojí pouhých 300 metrů od mostu Rialto.
Hodnocení na 
Pár
Komentář přidán: 24. 5. 2026
Ubytován/a od květen 2026
Exceptional.
3-day stay as a couple in Venice. We recommend this hotel 100%. Very well located in a small quiet square, very close to the Rialto district and a 10-minute walk from St. Mark's Square. Our room 626 on the first floor was very comfortable, very clean, and very well equipped (toiletries, soft towels in sufficient quantity, small fridge with some paid cold drinks). Quality bedding and typically Venetian decor, which is what we were looking for. The breakfast was very plentiful, varied, and the staff was very pleasant. Luggage storage was offered.
The welcome from the reception staff was twofold: on one hand, a very pleasant welcome in the morning from the woman with short hair who speaks French very well (which is very convenient), and on the other hand, a very unpleasant (even cold) welcome in the afternoon from the man with dark hair.
The welcome from the reception staff was twofold: on one hand, a very pleasant welcome in the morning from the woman with short hair who speaks French very well (which is very convenient), and on the other hand, a very unpleasant (even cold) welcome in the afternoon from the man with dark hair.
Anonymní cestovatel
Komentář přidán: 10. 8. 2026
Ubytován/a od srpen 2026
The overall property was clean, although a little dated.
The room service staff and the breakfast staff were the friendliest.
Unfortunately the staff at the front desk were all miserable, unhelpful and rude.
The room service staff and the breakfast staff were the friendliest.
Unfortunately the staff at the front desk were all miserable, unhelpful and rude.
Obchodní cestující
Komentář přidán: 15. 7. 2026
Ubytován/a od červenec 2026
The Santa Marina is a “hotel” you want to avoid
We are a professional travel and event design company in business for 38 years, and we had a VIP family staying at a nearby hotel in Venice. Their suite was not expected to be ready until the afternoon, so we booked and paid for a room at the nearby Santa Hotel Santa Marina for the night before their arrival, solely so the family could come in at 10:30 AM, take quick showers, change clothes, and continue with their day. The entire use of the room was expected to be less than one hour.
To avoid any misunderstanding, I called the hotel at approximately 10:20 PM Venice time the night before and spoke with Gomar. I specifically explained that the booking should not be treated as a no-show and that the family would arrive the next morning only for a quick freshen-up. When I mentioned that the family included two young boys, he immediately made the situation unnecessarily difficult, arguing that the room had been booked for two people and questioning how two parents and two children could use the room to shower, much less resist laying on the hotels less than comfortable beds and he was certain he knew they would want to sleep. It is none of his business what they do as long as we depart by noon, as discussed and agreed.
I explained clearly that this was not an overnight stay and not an attempt to occupy the room as a family of four. It was a simple, temporary freshen-up stop for clients whose proper hotel room nearby was not yet ready. I even offered to pay an additional €50 for the children’s showers to avoid any concern. He eventually seemed to understand and told me he had left everything in writing for the morning team before finishing his shift.
The next morning, at approximately 9:30 AM, I spoke with Diego. He confirmed that he was aware of the situation and stated that the family would need to be out by 12:00 noon. I assured him that this was fully understood and guaranteed, and that the family’s butler would coordinate everything on arrival. At that point, we believed everything had been handled properly and professionally.
Unfortunately, that was not the case.
When the family arrived, their butler was treated rudely by Diego, and the hotel discussed room rates and insisted on yet ANOTHER night's room because it was an “early check-in”, despite the fact that we had already paid for the previous night for exactly that reason! payment issues. If that were not bad enough, he did so in front of the clients, which is one of the most basic things a hotel should never do — especially when dealing with guests through a professional travel company. He made it look as though we had not made prior arrangements. This was a pure “hustle” to bilk us for another room night…or embarrass us, I’m not sure which. The client didn't mind the added cost but we’ll never forget this.
This was not a complicated request. It was not a request for a free favor. It was not an attempt to take advantage of the hotel. We paid for a room, called in advance, explained the purpose clearly, offered additional payment if needed, and reconfirmed everything an hour before their arrival the next morning.
Despite all of that, the hotel created an embarrassing and unpleasant scene in front of our guests, insisting they go to their other hotel and retrieve passports, denying them breakfast when all they wanted was a coffee while waiting - and breakfast was included anyway!
The entire purpose of hospitality is to make people feel cared for, especially when they are tired from travel and simply need a quiet, humane place to refresh themselves. Hotel Santa Marina managed to turn a simple, prepaid, one-hour room use into a stressful and uncomfortable experience.
I feel genuinely sorry for guests who arrive in Venice hoping for warmth, grace, and professionalism, only to encounter this kind of front-desk attitude. Based on this experience, I would not recommend this hotel to our clients or to any traveler expecting basic hospitality".
Then I will find out who your owner is and ensure they know what you did to cost them business through well-articulated testimonials—and well-earned, I must say.
To avoid any misunderstanding, I called the hotel at approximately 10:20 PM Venice time the night before and spoke with Gomar. I specifically explained that the booking should not be treated as a no-show and that the family would arrive the next morning only for a quick freshen-up. When I mentioned that the family included two young boys, he immediately made the situation unnecessarily difficult, arguing that the room had been booked for two people and questioning how two parents and two children could use the room to shower, much less resist laying on the hotels less than comfortable beds and he was certain he knew they would want to sleep. It is none of his business what they do as long as we depart by noon, as discussed and agreed.
I explained clearly that this was not an overnight stay and not an attempt to occupy the room as a family of four. It was a simple, temporary freshen-up stop for clients whose proper hotel room nearby was not yet ready. I even offered to pay an additional €50 for the children’s showers to avoid any concern. He eventually seemed to understand and told me he had left everything in writing for the morning team before finishing his shift.
The next morning, at approximately 9:30 AM, I spoke with Diego. He confirmed that he was aware of the situation and stated that the family would need to be out by 12:00 noon. I assured him that this was fully understood and guaranteed, and that the family’s butler would coordinate everything on arrival. At that point, we believed everything had been handled properly and professionally.
Unfortunately, that was not the case.
When the family arrived, their butler was treated rudely by Diego, and the hotel discussed room rates and insisted on yet ANOTHER night's room because it was an “early check-in”, despite the fact that we had already paid for the previous night for exactly that reason! payment issues. If that were not bad enough, he did so in front of the clients, which is one of the most basic things a hotel should never do — especially when dealing with guests through a professional travel company. He made it look as though we had not made prior arrangements. This was a pure “hustle” to bilk us for another room night…or embarrass us, I’m not sure which. The client didn't mind the added cost but we’ll never forget this.
This was not a complicated request. It was not a request for a free favor. It was not an attempt to take advantage of the hotel. We paid for a room, called in advance, explained the purpose clearly, offered additional payment if needed, and reconfirmed everything an hour before their arrival the next morning.
Despite all of that, the hotel created an embarrassing and unpleasant scene in front of our guests, insisting they go to their other hotel and retrieve passports, denying them breakfast when all they wanted was a coffee while waiting - and breakfast was included anyway!
The entire purpose of hospitality is to make people feel cared for, especially when they are tired from travel and simply need a quiet, humane place to refresh themselves. Hotel Santa Marina managed to turn a simple, prepaid, one-hour room use into a stressful and uncomfortable experience.
I feel genuinely sorry for guests who arrive in Venice hoping for warmth, grace, and professionalism, only to encounter this kind of front-desk attitude. Based on this experience, I would not recommend this hotel to our clients or to any traveler expecting basic hospitality".
Then I will find out who your owner is and ensure they know what you did to cost them business through well-articulated testimonials—and well-earned, I must say.
Pár
IS
Komentář přidán: 22. 6. 2026
Ubytován/a od květen 2026
Fantatic stay!
This hotel was amazing, and the staff were fantastic. My partner and I had been staying at another hotel nearby, but I'd accidentally booked the wrong dates and we were short one night. So we ended up booking somewhere last minute, and we were already having a rough day, having to pack everything up and move.
The moment we arrived, though, everything turned around. The staff were incredibly helpful, and even though our room wasn't ready yet (we'd booked and shown up barely five minutes later!), they upgraded us to another room so we could head up, take a shower, and reset after all the chaos.
The room was gorgeous, and the bathtub was exactly what I needed to relax after such a stressful day. Honestly, the rooms look even better in person than in the photos. A special thank you to the reception staff, who went above and beyond to make our last day in Venice so special. I'd absolutely recommend this place to anyone.
The moment we arrived, though, everything turned around. The staff were incredibly helpful, and even though our room wasn't ready yet (we'd booked and shown up barely five minutes later!), they upgraded us to another room so we could head up, take a shower, and reset after all the chaos.
The room was gorgeous, and the bathtub was exactly what I needed to relax after such a stressful day. Honestly, the rooms look even better in person than in the photos. A special thank you to the reception staff, who went above and beyond to make our last day in Venice so special. I'd absolutely recommend this place to anyone.
Anonymní cestovatel
Komentář přidán: 17. 6. 2026
Ubytován/a od červen 2026
A lovely traditional hotel ideally situated to get the most from exploring this beautiful city. I’ve stayed here around six times now and will definitely be returning.
Velmi dobrá lokalita
Campo Santa Marina 6068, Castello, Benátky, 30122, Itálie|0,45 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci povoleni bez poplatku
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Hotel Santa Marina: Často kladené otázky
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