PRISM INN OGU
+ 35
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 10:00 |
Vybavení
Wi-Fi
Klimatizace
24hodinová recepční služba
Kouření zakázáno
Prádelna
Kuchyně
Více o hotelu PRISM INN OGU
PRISM INN OGU
PRISM INN OGU nabízí ubytování s bezplatným Wi-Fi, klimatizací a TV s plochou obrazovkou. TABATA Memorial Museum of Writers and Artists se nachází 1,5 km odtud a Horifune Park 1,6 km. Ze všech ubytovacích jednotek se otevírá výhled na město.
Hodnocení na 
Cestující ve skupině
Komentář přidán: 7. 11. 2024
I spent a couple days here with my four other friends. Everything was wonderful, and the hotel was conveniently located near a train station, making it easy to get around.
Cestující rodiny
Komentář přidán: 20. 7. 2026
Ubytován/a od červenec 2026
What a shame for Japan
I am writing to express my deep disappointment regarding my current stay at PRISM Inn Ogu. I have been a loyal customer for a long time, but this experience has been unacceptable from start to finish.
Upon check-in, I was informed that the air conditioning in my room was not working. This is a basic service that every guest should expect, especially during the summer.
The pillows provided are extremely hard and uncomfortable. When I asked if softer pillows were available, I was simply told that there were no alternatives. I have therefore been forced to sleep without a pillow, which is completely unacceptable for any hotel.
Furthermore, despite being a long-time customer, your staff refused to grant me even a one-hour late check-out. As a result, I will have to arrive at the airport approximately five hours before my flight, causing unnecessary inconvenience.
What makes this situation even more frustrating is that I paid a higher room rate because I booked well in advance. Paying more should certainly not result in receiving poorer service.
Beyond these specific issues, I must also say that at no point during my stay did I feel that your staff demonstrated any genuine sense of customer service or hospitality. Hospitality is not only about providing a room; it is about making guests feel welcome and valued. Sadly, this has not been my experience at PRISM Inn Ogu. I have stayed in many Airbnb accommodations where the hosts were far more attentive, accommodating, and welcoming than the service I have received at your hotel. Your establishment feels completely devoid of warmth, personality, and the spirit of hospitality that guests should expect.
Considering all these issues together—the broken air conditioning, the lack of basic comfort, the absence of customer care, the complete lack of flexibility, and the overall absence of hospitality—I believe the service provided falls well below acceptable standards.
I expect this complaint to be reviewed by management and I request an explanation, as well as appropriate compensation for the inconvenience I have experienced
Upon check-in, I was informed that the air conditioning in my room was not working. This is a basic service that every guest should expect, especially during the summer.
The pillows provided are extremely hard and uncomfortable. When I asked if softer pillows were available, I was simply told that there were no alternatives. I have therefore been forced to sleep without a pillow, which is completely unacceptable for any hotel.
Furthermore, despite being a long-time customer, your staff refused to grant me even a one-hour late check-out. As a result, I will have to arrive at the airport approximately five hours before my flight, causing unnecessary inconvenience.
What makes this situation even more frustrating is that I paid a higher room rate because I booked well in advance. Paying more should certainly not result in receiving poorer service.
Beyond these specific issues, I must also say that at no point during my stay did I feel that your staff demonstrated any genuine sense of customer service or hospitality. Hospitality is not only about providing a room; it is about making guests feel welcome and valued. Sadly, this has not been my experience at PRISM Inn Ogu. I have stayed in many Airbnb accommodations where the hosts were far more attentive, accommodating, and welcoming than the service I have received at your hotel. Your establishment feels completely devoid of warmth, personality, and the spirit of hospitality that guests should expect.
Considering all these issues together—the broken air conditioning, the lack of basic comfort, the absence of customer care, the complete lack of flexibility, and the overall absence of hospitality—I believe the service provided falls well below acceptable standards.
I expect this complaint to be reviewed by management and I request an explanation, as well as appropriate compensation for the inconvenience I have experienced
Cestující rodiny
Komentář přidán: 20. 6. 2024
This hotel is a rather convenient apartment but you will need to learn your way around the place to appreciate it. I believe the access to JR Oku Station is the key benefit of this property. So to get your way around to all the key stations like Ueno, Tokyo, Shinjuku, Tsukiji, Akihabara, Shibuya and others, you will find the apartment convenient. Even going from apartment to Maihama Station to visit Tokyo Disneyland will take about slightly above an hour via the train network and if you are one familiar with Tokyo, this apartment would be good for you.
The room we got was 401. Though it can sleep 6, we booked it for our family of 4. Basically, we just wanted more space. And to have 6 occupants but only one toilet to share, it can be a challenge.
This apartment may not be ideal for those with big luggage as it can be a chore to drag your luggage from Oku Station to the property...even when it's just 7 mins.
Here are some suggestions I hope the hotel would consider to enhance the guest's experience:
• include basic beverages like coffee and tea at start (can be bottled type perhaps, just like what we experienced at other accommodations we stayed).
• include a bottle (or 2 bottles for larger rooms) of drinking water at start of stay for guests.
• have a system for guests to use TA-Q-Bin or Airporter to transport heavy luggage to and from apartment to airport/apartment to other properties of stay and to assure guests that the luggage for pick-up or drop-off will be handled by the apartment attendant.
• as we drove to the property via a rental car, we were unsure how to input the Prism Inn Ogu location using Telephone Number as the Prism Inn Ogu Telephone Number appeared to be a mobile number and not a main line. As the car navigation system displayed all addresses in Japanese, we did not know exactly how to enter the address accurately as we were driving from Kawaguchiko...about 2 hours' drive. Though the car navigation system given to us was English version but the display of roads were all in Japanese. In the end, we got a staff at the Kawaguchiko to help us key in the address and hoped for the best. So if Prism Inn Ogu can include a MAP Code, Main Line Telephone number, it will help finding the apartment a lot easier for those arriving via rental car.
I believe if the above matters are resolved, it will make our experience a lot more pleasant. For your guidance please. 🙏🏼
The room we got was 401. Though it can sleep 6, we booked it for our family of 4. Basically, we just wanted more space. And to have 6 occupants but only one toilet to share, it can be a challenge.
This apartment may not be ideal for those with big luggage as it can be a chore to drag your luggage from Oku Station to the property...even when it's just 7 mins.
Here are some suggestions I hope the hotel would consider to enhance the guest's experience:
• include basic beverages like coffee and tea at start (can be bottled type perhaps, just like what we experienced at other accommodations we stayed).
• include a bottle (or 2 bottles for larger rooms) of drinking water at start of stay for guests.
• have a system for guests to use TA-Q-Bin or Airporter to transport heavy luggage to and from apartment to airport/apartment to other properties of stay and to assure guests that the luggage for pick-up or drop-off will be handled by the apartment attendant.
• as we drove to the property via a rental car, we were unsure how to input the Prism Inn Ogu location using Telephone Number as the Prism Inn Ogu Telephone Number appeared to be a mobile number and not a main line. As the car navigation system displayed all addresses in Japanese, we did not know exactly how to enter the address accurately as we were driving from Kawaguchiko...about 2 hours' drive. Though the car navigation system given to us was English version but the display of roads were all in Japanese. In the end, we got a staff at the Kawaguchiko to help us key in the address and hoped for the best. So if Prism Inn Ogu can include a MAP Code, Main Line Telephone number, it will help finding the apartment a lot easier for those arriving via rental car.
I believe if the above matters are resolved, it will make our experience a lot more pleasant. For your guidance please. 🙏🏼
Cestující rodiny
CA
Komentář přidán: 17. 9. 2023
Ubytován/a od září 2023
Our stay for Tokyo
My family stayed here for 8 nights for our Tokyo portion of our Japan trip. Very quiet area. The unit we had is very modern and clean. My three teenage daughters loved the loft area. Very spacious for 5 grown people.
We had our luggage delivered to this location from Osaka and they held our luggage until we arrived. Staff very friendly. No daily housekeeping which was fine for us. A vacuum was provided so I vacuumed when needed. Brought our garbage etc to the front desk as requested when needed. Staff very approachable.
500m walking distance to the JR station which was great and only 30mins train to Shibuya, Ginza and Akihabara.
Several private restaurants around the area and a supermarket across the street which had several prepared meals... Also gets discounted after 5pm to clear the stock. We were there daily to get our drinks and snacks for the day. 711 very close by as well.
We did laundry nearly daily. Thankful for this since it was so hot and humid during our entire trip.
We used booking.com for our reservation and it helped us get a deal for a private taxi to the airport (over an hour drive) back to Canada. Taxi is known to be pricey in Japan. We were planning to do the luggage delivery to the airport and train with minimal luggage but that was going to cost more. The taxi was stress free!!
Recommend this location and if the other Prism locations are similar then I would definitely consider to stay at thoae places.
We had our luggage delivered to this location from Osaka and they held our luggage until we arrived. Staff very friendly. No daily housekeeping which was fine for us. A vacuum was provided so I vacuumed when needed. Brought our garbage etc to the front desk as requested when needed. Staff very approachable.
500m walking distance to the JR station which was great and only 30mins train to Shibuya, Ginza and Akihabara.
Several private restaurants around the area and a supermarket across the street which had several prepared meals... Also gets discounted after 5pm to clear the stock. We were there daily to get our drinks and snacks for the day. 711 very close by as well.
We did laundry nearly daily. Thankful for this since it was so hot and humid during our entire trip.
We used booking.com for our reservation and it helped us get a deal for a private taxi to the airport (over an hour drive) back to Canada. Taxi is known to be pricey in Japan. We were planning to do the luggage delivery to the airport and train with minimal luggage but that was going to cost more. The taxi was stress free!!
Recommend this location and if the other Prism locations are similar then I would definitely consider to stay at thoae places.
Cestující rodiny
Komentář přidán: 27. 5. 2024
Very nice hotel, clean and quiet.
Velmi dobrá lokalita
荒川区西尾久4丁目-25-8, Tokio, 116-0011, Kantō, Japonsko|8,61 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
10:00
Užitečné informace
Effective from Oct 2002, an accommodation tax will be charged in Tokyo. Guests are required to pay JPY100 per guest per night if the room rate per night is JPY10,000–JPY14,999, or JPY200 per guest per night if the room rate per night is JPY15,000 or greater. This surcharge is not included in the total rate for some rooms and must be paid at the hotel.
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PRISM INN OGU: Často kladené otázky
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