Four Seasons Hotel Toronto
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Four Seasons Hotel Toronto: hodnocení
Komentář přidán: 14. 6. 2026
Ubytován/a od červen 2026
Excellent front desk
Reakce hotelu
Komentář přidán: 17. 6. 2026
Thank you very much for sharing your wonderful review of your recent stay with us. I am thrilled to hear that your experience felt elevated from the moment you arrived, and that the atmosphere, service and attention to detail came together to create such a seamless and luxurious visit.
I’m pleased to hear that Daniel, with our guest services team, made such a meaningful impression during your stay. He is an exceptional member of our team, and your kind words perfectly capture the level of care, professionalism and genuine hospitality we strive to deliver each day.
Creating unforgettable experiences for our guests is at the heart of what everything we do at Four Seasons Hotel Toronto, and we’re grateful that you chose to stay with us.
We look forward to welcoming you back for another exceptional stay soon.
Sincerely,
Chelan Goonetilleke
General Manager
Komentář přidán: 25. 7. 2026
Good FS location be mindful of where your room is though
We were given a street facing room and it was LOUD. Just be mindful of that if you end up in that room.
Komentář přidán: 17. 7. 2026
Can’t say enough good things
Thank you to everyone!
Komentář přidán: 12. 7. 2026
Exceptional Four Seasons stay
The breakfast was outstanding, with great quality and attention to detail. I also enjoyed the spa, which was one of the highlights of my visit. The Yorkville Massage was an exceptional experience, deeply relaxing and exactly what I needed after exploring the city.
A special thank you to Maryann at the bar, whose genuine smile, warmth, and attentive service made the experience even more memorable. It is these small personal touches that elevate a hotel from excellent to truly special.
Four Seasons delivers the kind of calm, elegant hospitality where every detail feels thoughtfully considered. I would happily return.
Reakce hotelu
Komentář přidán: 14. 7. 2026
Thank you for sharing this review of your recent stay. I am delighted to hear that you enjoyed so many aspects of the Four Seasons Hotel Toronto experience, from our elegant Yorkville atmosphere to the warm, professional service provided by our team.
It is especially gratifying to know that breakfast was a highlight of your visit. Our culinary team takes great pride in delivering exceptional French-inspired cuisine and thoughtful attention to detail, and your recognition is sincerely appreciated.
I am also pleased that you had the opportunity to enjoy our Spa and that the Yorkville Signature Massage provided the relaxation and restoration you were looking for. Creating moments of wellbeing and tranquility is central to the spa experience, and I am thrilled it was one of the highlights of your stay.
Your comments about the calm and thoughtful nature of the hospitality you received are among the highest compliments we could receive. We are grateful for to have you as a guest and look forward to welcoming you back for another exceptional stay in the future.
Komentář přidán: 8. 7. 2026
Ubytován/a od červenec 2026
Belligerent Gatekeeping at the Front House — Took My Business Elsewhere
When I called to inquire about specific room details, the main receptionist subjected me to what felt like an aggressive security audit. Before they would even consider connecting me to the front desk, I was grilled with questions: "What is your name?" "Why are you calling?" "Why are you asking for this person?" "Who are you?" They did everything in their power to block me from speaking to the front house, repeatedly trying to dump me back into a generic reservations queue. It was insulting, borderline belligerent, and incredibly unwelcoming. When I finally did get through to management on subsequent calls, two separate managers were entirely unhelpful and hid behind the exact same rigid, defensive scripts.
The contrast with other luxury properties is staggering. I had a fantastic first impression with the Four Seasons Resort Whistler, which actually understands high-end hospitality. Even compared to luxury properties like the intimate Hazelton Hotel & mega property Fairmont Royal York (their Fairmont Gold specifically), operations deliver a far superior sense of value and a completely different league of customer relations—warm, welcoming, and entirely devoid of this elitist pretense.
I eventually just gave up and took my business to a premium property that respects my time. The irony is that the food and beverage teams at d
bar and Café Boulud are excellent—professional and agile. But when core rooms management treats a pre-booking inquiry like an interrogation, the brand value proposition is completely broken. Save yourself the headache and book a modern lifestyle hotel or go where hospitality is actually valued.
Reakce hotelu
Komentář přidán: 14. 7. 2026
Thank you for taking the time to share your candid feedback. I am sorry to learn that your interactions with our team before booking left such a negative impression.
I understand how frustrating it must have been when your inquiries about our accommodations were met in a manner that felt unwelcoming. This is not reflective of the experience we strive to provide, nor the standard of hospitality our guests have come to expect from Four Seasons. Our goal is for every interaction to be helpful, respectful and engaging from the very first point of contact.
I am particularly concerned by your experience when seeking information about our rooms and services. While our teams are trained to balance guest privacy and security with responsiveness, it is clear that we did not achieve that balance in your case. I also regret that your subsequent conversations did not provide the guidance and support you were looking for.
At the same time, I appreciate your kind recognition of our teams at d
bar and Café Boulud. It is encouraging to know that their professionalism reflected the level of service you expected, which makes it all the more disappointing that your interactions with other areas of the hotel did not.
No guest should feel discouraged from choosing Four Seasons, particularly as a result of an experience that feels impersonal or difficult. The interactions you described do not reflect the warm, genuine hospitality we aim to deliver, and I regret that we missed the opportunity to welcome you properly.
Thank you again for bringing your concerns to our attention. We value your feedback and hope that, in the future, we may have the opportunity to restore your confidence in Four Seasons Hotel Toronto.
Prozkoumejte okolí
60 Yorkville Avenue, Old Toronto, Toronto, M4W 0A4, Kanada|2,17 km z centra města
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 17 let a mladší
Zdarma
ve věku 2 let a mladší
Zdarma
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Čas snídaně
07:00–11:00 od pondělí do neděle
Four Seasons Hotel Toronto: Často kladené otázky

