Hotel Uyut Almaty
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu Hotel Uyut Almaty
Hotel Uyut Almaty
Tento hotel se nachází v Almaty, 8 minut jízdy od náměstí Republiky v centru města, a nabízí saunu a bezplatné Wi-Fi. Nabízí klimatizované pokoje s TV s plochou obrazovkou. Stanice metra Žhibek Žoly je odtud vzdálená 5 minut chůze.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 5. 7. 2026
Ubytován/a od červen 2026
Well located, many options at breakfast. Annoying that the fridge is full of mini bar items so you cannot really use it to keep your own water cold or put extra food. AC in my room was a bit noisy, but nice stay for sure.
Individuální cestující
Komentář přidán: 12. 2. 2026
Ubytován/a od únor 2026
Not recommended.
I stayed at Hotel UYUT (“Уют”) in Almaty, room 612, from 05.02 to 11.02.
On 10.02, during my active stay, I discovered the loss/disappearance of my personal property — FURLA sunglasses (approximately ~500 USD). The sunglasses were inside a paper bag placed in the entrance area of the occupied room (not in a trash bin). The room had not been checked out. During my stay, access to the room was exclusively granted to hotel staff as part of daily housekeeping.
Key facts:
1. The administration refused to document the incident (incident report) prior to the arrival of the police, despite the fact that the situation occurred on hotel premises during an active stay.
2. When I reported the issue, staff behaved rudely and aggressively. Instead of assisting, they resisted and attempted to shift responsibility onto the guest, requiring me to prove what had happened.
3. Due to the hotel’s refusal to properly register the complaint, I was forced to call the police. A statement was officially accepted, and a review of the circumstances and video recordings was conducted.
4. After the police arrived, an internal service report was prepared by a hotel employee. However, after the police left, the security officer at the reception desk, in the presence of reception staff, demonstratively tore up/destroyed this document when I asked for it to be stamped. Photos of the document have been preserved.
It is also important to note the hotel’s position: instead of attempting to resolve the situation or offering even minimal apologies, staff suggested that the item may have been “disposed of as trash,” despite the fact that it was personal property located in an occupied room.
As a guest, my conclusion is simple: when staff have access to your room, your belongings may disappear, and when seeking assistance, you may encounter resistance and aggression rather than protection.
The absence of transparent procedures, the destruction of an official service document, and the lack of formal apologies or reasonable proposals for compensation/resolution are serious warning signs.
I am writing this review as a warning: if you choose this hotel, document everything, do not leave your belongings even in a bag near the entrance, and be prepared that in case of a problem you may have to involve the police to receive a response. Supporting materials (photos of the service report and police documentation) are preserved and available upon request.Photos of me wearing these sunglasses inside the hotel prior to their disappearance are attached.
On 10.02, during my active stay, I discovered the loss/disappearance of my personal property — FURLA sunglasses (approximately ~500 USD). The sunglasses were inside a paper bag placed in the entrance area of the occupied room (not in a trash bin). The room had not been checked out. During my stay, access to the room was exclusively granted to hotel staff as part of daily housekeeping.
Key facts:
1. The administration refused to document the incident (incident report) prior to the arrival of the police, despite the fact that the situation occurred on hotel premises during an active stay.
2. When I reported the issue, staff behaved rudely and aggressively. Instead of assisting, they resisted and attempted to shift responsibility onto the guest, requiring me to prove what had happened.
3. Due to the hotel’s refusal to properly register the complaint, I was forced to call the police. A statement was officially accepted, and a review of the circumstances and video recordings was conducted.
4. After the police arrived, an internal service report was prepared by a hotel employee. However, after the police left, the security officer at the reception desk, in the presence of reception staff, demonstratively tore up/destroyed this document when I asked for it to be stamped. Photos of the document have been preserved.
It is also important to note the hotel’s position: instead of attempting to resolve the situation or offering even minimal apologies, staff suggested that the item may have been “disposed of as trash,” despite the fact that it was personal property located in an occupied room.
As a guest, my conclusion is simple: when staff have access to your room, your belongings may disappear, and when seeking assistance, you may encounter resistance and aggression rather than protection.
The absence of transparent procedures, the destruction of an official service document, and the lack of formal apologies or reasonable proposals for compensation/resolution are serious warning signs.
I am writing this review as a warning: if you choose this hotel, document everything, do not leave your belongings even in a bag near the entrance, and be prepared that in case of a problem you may have to involve the police to receive a response. Supporting materials (photos of the service report and police documentation) are preserved and available upon request.Photos of me wearing these sunglasses inside the hotel prior to their disappearance are attached.
Reakce hotelu
Komentář přidán: 13. 2. 2026
Dear Guest W4509YL,
You were staying at our hotel and reported the loss of your sunglasses during your stay.
You initially reported the possible theft and stated the value of the glasses at $500. You provided photographs on your mobile phone as proof of the theft. No other supporting documents were provided.
The hotel security service conducted an internal investigation. It found no evidence of theft by hotel employees.
Due to your report of a possible crime, police officers were summoned to formally investigate the situation, in accordance with the current legislation of the Republic of Kazakhstan.
After law enforcement officers arrived, you stated that you considered the incident to be a loss of personal property.
Following your request, the hotel administration prepared an internal incident report. However, after you filed a report with law enforcement, further investigation of the matter falls within the purview of the police of the Republic of Kazakhstan. During the investigation, police officers considered the possibility of resolving the matter amicably. During the discussion, you indicated a possible compensation amount of 150,000 tenge. Given all the circumstances, the hotel viewed this amount as an attempt to obtain financial compensation in the absence of confirmed theft. The final decision on this matter rests with the competent law enforcement agencies, and all circumstances are being considered exclusively within the legal framework.
The hotel has provided all necessary information and materials to the competent authorities. We are ready to provide additional information if further official requests are received.
The investigation is currently being conducted by the competent law enforcement agencies – the police.
Best regards,
Management of the Uyut Hotel
You were staying at our hotel and reported the loss of your sunglasses during your stay.
You initially reported the possible theft and stated the value of the glasses at $500. You provided photographs on your mobile phone as proof of the theft. No other supporting documents were provided.
The hotel security service conducted an internal investigation. It found no evidence of theft by hotel employees.
Due to your report of a possible crime, police officers were summoned to formally investigate the situation, in accordance with the current legislation of the Republic of Kazakhstan.
After law enforcement officers arrived, you stated that you considered the incident to be a loss of personal property.
Following your request, the hotel administration prepared an internal incident report. However, after you filed a report with law enforcement, further investigation of the matter falls within the purview of the police of the Republic of Kazakhstan. During the investigation, police officers considered the possibility of resolving the matter amicably. During the discussion, you indicated a possible compensation amount of 150,000 tenge. Given all the circumstances, the hotel viewed this amount as an attempt to obtain financial compensation in the absence of confirmed theft. The final decision on this matter rests with the competent law enforcement agencies, and all circumstances are being considered exclusively within the legal framework.
The hotel has provided all necessary information and materials to the competent authorities. We are ready to provide additional information if further official requests are received.
The investigation is currently being conducted by the competent law enforcement agencies – the police.
Best regards,
Management of the Uyut Hotel
Cestující rodiny
Komentář přidán: 20. 8. 2026
Ubytován/a od srpen 2026
Clean and cozy property with a vibe of the Russian Era
We booked 1 bedroom suite. Rooms were generously big and spacious. But the property is quite old and very Russian Era style. Rooms and corridors were clean, but no AC or air flows in the corridors, thus making it a bit suffocating while waiting for the lift (considering my trip was in summer). For South East Asians, please note, there are no shattaf or bidet, please use travel versions.
Housekeeping staff - Though it was tough to communicate as English is not commonly spoken there, they are very good and helpful.
Breakfast - Buffet options were limited and cold.
Dinner - Ordered from the menu. couple of chicken and lamb dishes, they were delicious. Best was the fries. Never had so tasty and perfect crunchy fries (not well done).
Cons - Nothing much actually, it gives the vibe of Russian Era.
Breakfast menu - yes. Please get some options for international tourists with kids.
Housekeeping staff - Though it was tough to communicate as English is not commonly spoken there, they are very good and helpful.
Breakfast - Buffet options were limited and cold.
Dinner - Ordered from the menu. couple of chicken and lamb dishes, they were delicious. Best was the fries. Never had so tasty and perfect crunchy fries (not well done).
Cons - Nothing much actually, it gives the vibe of Russian Era.
Breakfast menu - yes. Please get some options for international tourists with kids.
Cestující ve skupině
Komentář přidán: 30. 6. 2026
Ubytován/a od červen 2026
Alright hotel, but room for a few improvements.
I spent 6 nights in Hotel Uyut while I was in Almaty. The hotel is located in a good location, close to shops and restaurants and the walk to the closest underground metro wasn't too far away. The room was clean and comfortable and I could see a view of mountains in the distance. The TV had multiple channels available, including English channels. There was a sauna and small cold jacuzzi pool you could privately reserve for 1 hour each day. The sauna was great, although the jacuzzi pool was very small and the bubbles only lasted for less than 1 minute at a time, it didn't work properly. The breakfast buffet was disappointing. We went at different times at different days. Around 8am it was very busy and there were not enough seats or cutlery available. When we went around 8.30am, a lot of the food had already gone and wasn't being replaced. The final day the coffee machine wasn't working. The hotel only had just the 1 lift / elevator going up and down which could only fit a maximum of 5 people and wasn't suitable enough for all the guests. Often the lift / elevator would keep stopping as people wanted to get on, but there was not enough room. The hotel has great potential, but just need a few improvements to make it more appealing.
Reakce hotelu
Komentář přidán: 1. 7. 2026
Good afternoon, Dear Guest 29AJW!
Thank you for your review of our hotel; your opinion is very important to us.
We sincerely regret that your stay at our hotel caused you some inconvenience due to its non-compliance with quality standards. We can assure you that we will take every effort to address your comments and suggestions, ensuring the most comfortable stay possible for our guests in the future.
We sincerely hope to change your opinion of the Uyut Hotel and hope to see you again so you can appreciate the changes we have made!
Sincerely, and best wishes,
Uyut Hotel Management
Thank you for your review of our hotel; your opinion is very important to us.
We sincerely regret that your stay at our hotel caused you some inconvenience due to its non-compliance with quality standards. We can assure you that we will take every effort to address your comments and suggestions, ensuring the most comfortable stay possible for our guests in the future.
We sincerely hope to change your opinion of the Uyut Hotel and hope to see you again so you can appreciate the changes we have made!
Sincerely, and best wishes,
Uyut Hotel Management
Anonymní cestovatel
Komentář přidán: 29. 8. 2026
Ubytován/a od srpen 2026
Friendly staff, good location, and nice rooms. Definitely recommended.
Velmi dobrá lokalita
Gogol St 127/1, Golden Square, Almaty, 050000, Kazachstán|0,86 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
Přistýlky jsou k dispozici za příplatek, podle velikosti pokoje.
Hotel Uyut Almaty: Často kladené otázky
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