Mercure Budapest Castle Hill
+ 217
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
24hodinová recepční služba
Restaurace
Více o hotelu Mercure Budapest Castle Hill
Mercure Budapest Castle Hill
Mercure Budapešť Castle Hill se nachází hned vedle jižní železniční a stanice metra Deli, 4 stanice metrem od centra. Nabízí klimatizované pokoje se satelitní TV. Pěšky se snadno dostanete do Hradní čtvrti a k Řetězovému mostu.
Hodnocení na 
Pár
UK
Komentář přidán: 12. 7. 2026
Good location and nice view
We had a room on floor 5 so had a lovely view up the hill and could see the spire of Church Tower. The hotel’s location was good - close to the Metro 2 line and a steep walk up the hill to see the Fisherman’s Bastion. Great views of the sunset from the top of the stairs.
The room was clean and had everything we needed - kettle, minibar. Bathroom was tiny but shower was powerful. Not aware of any noise outside of the room. Staff were friendly and helpful. Breakfast is in a cafeteria style restaurant which didn’t fit with the luxury feel of the rest of the hotel. The range of foods available at breakfast was good but more fruit please. We were leaving early on our last morning but were able to order breakfast bags to take with us. I would return to this hotel again.
The room was clean and had everything we needed - kettle, minibar. Bathroom was tiny but shower was powerful. Not aware of any noise outside of the room. Staff were friendly and helpful. Breakfast is in a cafeteria style restaurant which didn’t fit with the luxury feel of the rest of the hotel. The range of foods available at breakfast was good but more fruit please. We were leaving early on our last morning but were able to order breakfast bags to take with us. I would return to this hotel again.
Reakce hotelu
Komentář přidán: 13. 7. 2026
Dear Joanne M,
Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you enjoyed the beautiful views from your room and the hotel's convenient location. It is wonderful to know that you found your room clean and well-equipped, and that our staff provided friendly and helpful service.
We appreciate your comments regarding the breakfast experience. While our cafeteria-style restaurant aims to provide a casual dining atmosphere, we understand that it may not align with the luxury feel of the hotel. Your suggestion for more fruit at breakfast has been noted and will be taken into consideration for future improvements.
We are pleased that our breakfast bags were a suitable option for your early departure. Thank you once again for your kind words, and we look forward to welcoming you back in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you enjoyed the beautiful views from your room and the hotel's convenient location. It is wonderful to know that you found your room clean and well-equipped, and that our staff provided friendly and helpful service.
We appreciate your comments regarding the breakfast experience. While our cafeteria-style restaurant aims to provide a casual dining atmosphere, we understand that it may not align with the luxury feel of the hotel. Your suggestion for more fruit at breakfast has been noted and will be taken into consideration for future improvements.
We are pleased that our breakfast bags were a suitable option for your early departure. Thank you once again for your kind words, and we look forward to welcoming you back in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Obchodní cestující
Komentář přidán: 23. 6. 2026
Ubytován/a od duben 2026
Nice hotel location, but a below average experience
I was in this hotel as a part of a business trip. Long story short, the organization that booked this hotel managed to get some discounts for people that were attending a conference and it just seemed like a nice place to host it and stay there.
While the discounts were fine, we had to manually write an email to the hotel staff to confirm everything on our behalf and get the rooms booked. This was a tedious process as we were given the links at first which didn't work and prices which weren't discounted, hence we had to email the staff and sort everything out. This process took almost a month to finish, first the links that weren't working properly and then shuffling emails between two of the managers that were very hard to reach and then on occasion have made mistakes themselves in helping us book the rooms. I must say that this was very unprofessional of hotel managers.
A thing that stood out the most, was the location of the hotel which was 2-3 minutes of walk to the nearest metro station, which really eased the exploration of the city.
The rooms were fine and cleanliness was on a very good level. Though there were two things I must mention about the rooms that I disliked. First, it was very hot in the rooms. I tried turning the AC on and had no luck with it, as it seemed as it was turned on, on some preset that just couldn't be changed. So, I always had to sleep with my window open. Second thing is noise level. The door of the room seemed as it was completely hollow. You could audibly hear everything coming from the hall as somebody is talking right next to you.
The restaurant was super good, especially for dinner. By the looks of the dishes server, I'd definitely put it as better than your regular average restaurant and the food was very tasty. Breakfast was also very nice with the variety of dishes to chose from.
In the end there was one more thing that I thoroughly disliked and it was connected to hotel staff once again. On the day I was supposed to leave, a hotel maid knocked on my door at very early hours essentially waking me up before I normally would. Mind you, I basically didn't have the chance to react, and when I woke up, she was inside the room. She then understood that she woke me up, and just excused herself and left the room. Later on, that same day, about an hour before it was time to check-out from the hotel, the same thing happened. She knocked, and almost immediately unlocked the room with her master key and entered, while not leaving a second or two for me to say that I'm still inside. Upon seeing me, she again excused herself and left in a hurry. I consider this extremely rude and unprofessional. First, she probably wasn't told that I was still in the room by hotel staff/managers, so I assume there was a miscommunication between them and second her entering the room without waiting for anyone inside to say anything or react is just extremely rude. On both occasion when she entered my room, the situation was "fine" in a sense that nothing happened. But imagine a situation where she entered when I was on my way to take a shower and saw me naked in the room. I considered this an extreme invasion of privacy.
Bearing in mind everything I had to deal with, with hotel staff and managers, this was a very bad experience.
Everything else was ok, but considering how hotel staff was acting in previously described situations, I'm hesitant to recommend this hotel.
While the discounts were fine, we had to manually write an email to the hotel staff to confirm everything on our behalf and get the rooms booked. This was a tedious process as we were given the links at first which didn't work and prices which weren't discounted, hence we had to email the staff and sort everything out. This process took almost a month to finish, first the links that weren't working properly and then shuffling emails between two of the managers that were very hard to reach and then on occasion have made mistakes themselves in helping us book the rooms. I must say that this was very unprofessional of hotel managers.
A thing that stood out the most, was the location of the hotel which was 2-3 minutes of walk to the nearest metro station, which really eased the exploration of the city.
The rooms were fine and cleanliness was on a very good level. Though there were two things I must mention about the rooms that I disliked. First, it was very hot in the rooms. I tried turning the AC on and had no luck with it, as it seemed as it was turned on, on some preset that just couldn't be changed. So, I always had to sleep with my window open. Second thing is noise level. The door of the room seemed as it was completely hollow. You could audibly hear everything coming from the hall as somebody is talking right next to you.
The restaurant was super good, especially for dinner. By the looks of the dishes server, I'd definitely put it as better than your regular average restaurant and the food was very tasty. Breakfast was also very nice with the variety of dishes to chose from.
In the end there was one more thing that I thoroughly disliked and it was connected to hotel staff once again. On the day I was supposed to leave, a hotel maid knocked on my door at very early hours essentially waking me up before I normally would. Mind you, I basically didn't have the chance to react, and when I woke up, she was inside the room. She then understood that she woke me up, and just excused herself and left the room. Later on, that same day, about an hour before it was time to check-out from the hotel, the same thing happened. She knocked, and almost immediately unlocked the room with her master key and entered, while not leaving a second or two for me to say that I'm still inside. Upon seeing me, she again excused herself and left in a hurry. I consider this extremely rude and unprofessional. First, she probably wasn't told that I was still in the room by hotel staff/managers, so I assume there was a miscommunication between them and second her entering the room without waiting for anyone inside to say anything or react is just extremely rude. On both occasion when she entered my room, the situation was "fine" in a sense that nothing happened. But imagine a situation where she entered when I was on my way to take a shower and saw me naked in the room. I considered this an extreme invasion of privacy.
Bearing in mind everything I had to deal with, with hotel staff and managers, this was a very bad experience.
Everything else was ok, but considering how hotel staff was acting in previously described situations, I'm hesitant to recommend this hotel.
Reakce hotelu
Komentář přidán: 29. 6. 2026
Dear Nikola R,
Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments about our prime location and the quality of both our restaurant and breakfast offerings. It is gratifying to know that you enjoyed the culinary aspects of your visit.
I sincerely apologize for the inconveniences you encountered during your booking process. We strive to ensure that our communication is clear and effective, and I regret that this was not your experience. Additionally, I am sorry to hear about the discomfort with the room temperature and the noise levels you experienced. Your feedback regarding the air conditioning and room soundproofing will be taken into consideration as we continually work to enhance our guest experience.
Furthermore, I deeply regret the disturbances you faced from the housekeeping staff. Your privacy is of utmost importance to us, and I will address this issue with our team to ensure that proper procedures are followed in the future.
Thank you once again for your feedback, and I hope you will reconsider your hesitance to recommend us in the future.
Kind regards,
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments about our prime location and the quality of both our restaurant and breakfast offerings. It is gratifying to know that you enjoyed the culinary aspects of your visit.
I sincerely apologize for the inconveniences you encountered during your booking process. We strive to ensure that our communication is clear and effective, and I regret that this was not your experience. Additionally, I am sorry to hear about the discomfort with the room temperature and the noise levels you experienced. Your feedback regarding the air conditioning and room soundproofing will be taken into consideration as we continually work to enhance our guest experience.
Furthermore, I deeply regret the disturbances you faced from the housekeeping staff. Your privacy is of utmost importance to us, and I will address this issue with our team to ensure that proper procedures are followed in the future.
Thank you once again for your feedback, and I hope you will reconsider your hesitance to recommend us in the future.
Kind regards,
Henriette Viglasi-Vincze
Deputy General Manager
Anonymní cestovatel
Komentář přidán: 29. 8. 2026
Ubytován/a od srpen 2026
The Mercure is generally recommended for business travelers or tourists. However, be aware that many tour groups cycle in and out. This makes for a lot of people traffic. My biggest complaint is with housekeeping. They half clean rooms and consistently fail to leave towels.
Cestující rodiny
Komentář přidán: 7. 7. 2026
Ubytován/a od červenec 2026
Dirty and staff who help themselves at the breakfast buffet
This hotel is located in a convenient location in Budapest and has good access to public transport and most sights of the city. However, this hotel is dirty. Our bathroom was dirty when we arrived. The floor was not clean, we were missing tissue paper and we found an old pair of socks in the room. Worse of all the breakfast buffet. Lots of staff members walking around but none of them is paying attention to the cleanliness of the buffet. Food on the floor, the cold meat at the buffet seemed old and dry. Vegetables and fruit seemed old and dry. Coffee machine produces watery coffee. And staff come into the breakfast room helping themselves to food and drinks whilst hotel guests are having their breakfast. I saw the cleaning staff using the breakfast room and helping themselves to food and drinks. After they have just cleaned rooms and toilets! Disgusting! I should not be seeing this as a hotel guest. Hotel manager or breakfast manager should be ashamed of themselves .
Reakce hotelu
Komentář přidán: 8. 7. 2026
Dear Sandra R,
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the cleanliness issues in your room as well as in the breakfast area. We strive to maintain high standards of cleanliness, and your comments have been noted for review with our housekeeping team.
Regarding the breakfast buffet, I appreciate your observation about the staff's conduct and the quality of the food. We take pride in providing a pleasant dining experience, and it is important that our guests feel comfortable and well-served. Your feedback will be communicated to the appropriate departments to ensure that our service standards are upheld.
We value your insights as they help us improve our services. Thank you once again for your comments, and I hope you consider giving us another opportunity in the future.
Sincerely,
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the cleanliness issues in your room as well as in the breakfast area. We strive to maintain high standards of cleanliness, and your comments have been noted for review with our housekeeping team.
Regarding the breakfast buffet, I appreciate your observation about the staff's conduct and the quality of the food. We take pride in providing a pleasant dining experience, and it is important that our guests feel comfortable and well-served. Your feedback will be communicated to the appropriate departments to ensure that our service standards are upheld.
We value your insights as they help us improve our services. Thank you once again for your comments, and I hope you consider giving us another opportunity in the future.
Sincerely,
Henriette Viglasi-Vincze
Deputy General Manager
Cestující rodiny
Komentář přidán: 28. 6. 2026
Ubytován/a od červen 2026
Dissapointed by the service
The receptionist (the boy with the long hair) was so rude and ironic towards us. 3 times we needed his assistance he had the same bad attitude.
It is so sad to experience such behaviour in a hotel like mercure.
It is so sad to experience such behaviour in a hotel like mercure.
Reakce hotelu
Komentář přidán: 29. 6. 2026
Dear Μαριαννα Π,
Thank you for your feedback regarding your experience with our staff. We take matters of service quality seriously and appreciate your input. Your concerns will be addressed to ensure a more positive atmosphere for our guests in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for your feedback regarding your experience with our staff. We take matters of service quality seriously and appreciate your input. Your concerns will be addressed to ensure a more positive atmosphere for our guests in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Velmi dobrá lokalita
Ntak:Sz19000364, Budapest, Krisztina krt. 41-43, Krisztinaváros, Budapešť, 1013, Maďarsko|1,03 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci povoleni za příplatek
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