The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Více o hotelu The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive se nachází v srdci hotelové oblasti Cancúnu. Nabízí vlastní restaurace a venkovní bazén.
Komentář přidán: 30. 5. 2026
Ubytován/a od květen 2026
We loved Cayeres our favorite.
Gourmet food. Abram chef #1 in cacun. Waitress very friendly and hopefully. Room was clean . AC not cooling properly.
Komentář přidán: 30. 8. 2026
Ubytován/a od srpen 2026
One of the main reasons we chose this resort was because it was advertised as having exciting activities and entertainment, including pool parties, music, events, and a lively atmosphere. Unfortunately, during our entire 4-night stay, we did not see or experience any of these advertised activities.
We specifically booked this resort expecting the experience that was promoted to us, and what we actually received was completely different. We feel that the resort was falsely advertised and that we did not receive the experience we paid for.
Overall, this stay was extremely disappointing, and we would like our concerns to be taken seriously and appropriately addressed.
Komentář přidán: 2. 6. 2026
Ubytován/a od květen 2026
Rip off and double charges. Pressure to sign up for timeshare that is fake and when you return to use your time
Go somewhere else if you want to enjoy your vacation and not get charged twice for taxes and exclusive. If you don’t speak Spanish, they will rip you off.
Reakce hotelu
Komentář přidán: 2. 6. 2026
Thank you for taking the time to share your feedback about our hotel and for informing us of the issues you experienced.
We need additional information to properly investigate your incident and contact the relevant departments for verification. Please contact us at info@oasishoteles.com, including the name you used when booking and your stay dates, so we can look into the matter.
Please don't hesitate to contact us if you have any questions or concerns.
Sincerely,
Carlos Cepeda, Assistant Manager, The Pyramid Cancun
Komentář přidán: 31. 5. 2026
Ubytován/a od únor 2026
Komentář přidán: 27. 5. 2026
Ubytován/a od květen 2026
I am writing to formally complain about my recent hotel stay booked through Expedia. Unfortunately, this experience was extremely disappointing, stressful, and far below acceptable hospitality and safety standards.
From the beginning of the stay, we encountered multiple serious issues that significantly affected our trip experience:
• The room conditions were unacceptable upon arrival, including visible female hair on the bed and signs of poor cleanliness.
• There were insects in the room, which created major hygiene concerns.
• The beds were extremely small and uncomfortable, and there were not enough blankets provided.
• The air conditioning and electricity stopped functioning during the final day of our stay, making the room extremely uncomfortable and unusable.
• Restaurant accommodations and overall guest service were very poor throughout the stay.
The most serious issue, however, was the repeated privacy violations by hotel staff. On multiple occasions, staff members entered our room without proper permission. In one instance, staff entered while we were inside the washroom/shower despite us clearly shouting “No.” This was extremely disturbing, invasive, and completely unacceptable from a guest safety and privacy standpoint.
Additionally, communication and support from hotel staff were inadequate, and no meaningful accommodations or resolutions were offered despite these ongoing issues.
Velmi dobrá lokalita
Blvd. Kulculcan Km 16.5, Cancun Hotel Zone, Cancún, 77500, Mexiko|10,28 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
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