Grand Hotel Opduin
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Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Více o hotelu Grand Hotel Opduin
Grand Hotel Opduin
Grand Hotel Opduin je čtyřhvězdičkový hotel, který se nachází necelých 200 metrů od pláže na ostrově Texel.
Hodnocení na 
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Komentář přidán: 21. 5. 2026
Ubytován/a od květen 2026
Still a good choice but service, stocks and billing all need some work
My second visit to the hotel. Overall it is a lovely place and a great location for walking or cycling. The restaurant is probably the best or at least in the top two in the area. So why not five stars on my four day stay? Well there are some inconsistencies. Some staff - like at reception - are wonderful but there was one lady who seemed to turn any request into a problem that we studiously ignored. Dinner at the hotel is good, but most of the serving staff are young and very inexperienced. Any pour of wine means some going on the outside of the glass and generally there are lots of little mistakes. Book early as well, and by that I mean dinner before seven. Too often later in the evening the kitchen seems to collapse and you’ll be surrounded by unhappy people asking where their food is. There are also billing issues. In a hotel restaurant it’s easy to just sign off on your room and depart, but you need to check the bill. One evening I found what seemed like a pretty big inconsistency on a popular dessert. The overcharge was removed (some issue to updating to a new menu it was said) but it was probably the most popular dessert in the menu you did wonder how many other people had missed it. It was certainly a new issue to the waitress so one guesses a lot. Supplies also seemed to be an issue with the excellent local Texels beer seeming not available. In the morning the food for breakfast is excellent but its a busy place so get there early - even if breakfast doesn’t start until eight. Two coffee machines aren’t enough for the diners and queues build up. Surely an easy problem to fix? On the general decor it’s light and airy but - and I didn’t really get this the first time around - it’s Hampton’s themed. Once you’ve caught on and noticed the fake photos happily placed around the public area together with the happy US slogans it can grate a little. Surely a little dutch culture would have been a better idea?
On service we had an odd one in the bar - which is a very nice space - where we had lunch but then couldn’t find anyone to pay the bill to as they were all running around doing vdeo shooting for social media. Eventually we headed off to reception and explained the issue. In most cases the hotel would have comped the situation, after all waiting thirty minutes for a bill without staff would be cause enough, but they insisted that we wait until finally they found someone. The bar used to have a very good selection of drinks, in particular whiskey’s. They are all still on the bar menu but they aren’t on the shelves. Effectively you have to go to the bar and see what they have, which frankly wasn’t much.
Lastly - and this only applies to the end of May 2026 - nearby significant roadworks means that the bus from the ferry did not stop at the hotel anymore. The hotel went to some lengths to send up updates as to whether the sauna would be available on our visit, perhaps they might have also included that the bus service wasn’t running to the hotel for a period. But then again as most of the visitors are from the Netherlands and Germany most arrive by car.
On service we had an odd one in the bar - which is a very nice space - where we had lunch but then couldn’t find anyone to pay the bill to as they were all running around doing vdeo shooting for social media. Eventually we headed off to reception and explained the issue. In most cases the hotel would have comped the situation, after all waiting thirty minutes for a bill without staff would be cause enough, but they insisted that we wait until finally they found someone. The bar used to have a very good selection of drinks, in particular whiskey’s. They are all still on the bar menu but they aren’t on the shelves. Effectively you have to go to the bar and see what they have, which frankly wasn’t much.
Lastly - and this only applies to the end of May 2026 - nearby significant roadworks means that the bus from the ferry did not stop at the hotel anymore. The hotel went to some lengths to send up updates as to whether the sauna would be available on our visit, perhaps they might have also included that the bus service wasn’t running to the hotel for a period. But then again as most of the visitors are from the Netherlands and Germany most arrive by car.
Reakce hotelu
Komentář přidán: 28. 5. 2026
Dear Philleas
,
Thank you very much for your return visit and for sharing your detailed feedback. We are delighted to hear that you enjoyed our location and still regard our restaurant as one of the best in the area.
At the same time, we sincerely regret that your experience was inconsistent. Your comments about varying service levels, including an unhelpful interaction at reception, are concerning and not in line with the standards we aim to deliver. We also appreciate your honest feedback about the restaurant: while the food quality is important to us, we fully agree that service, including experience, attentiveness and accuracy, should match this level. The issues you mention regarding inexperienced staff, small service errors, long waiting times later in the evening, and guests waiting for their meals are clear points for improvement.
We are also sorry for the billing inconsistencies, the dessert pricing issue, and the limited availability of items such as Texel beer and the whisky selection. This should not happen, and we will review both our procedures and stock management. Your experience in the bar, where no staff were available to assist you for an extended period, is particularly disappointing and will be addressed internally.
Regarding breakfast, we are pleased you enjoyed the quality, but we recognize the inconvenience caused by crowding and limited coffee facilities. Additionally, we apologize for not clearly informing you about the roadworks and the temporary change in the bus stop, this is valuable feedback and something we will improve.
Thank you again for your constructive review. We truly value your input as it helps us improve. We would very much appreciate the opportunity to discuss your experience further; please feel free to contact us at sales@opduin.nl.
We hope to welcome you again in the future and provide you with the consistently high-quality experience you expect from us.
With warm regards from the Wadden coast,
Esmee Kaal
Commercial Manager
,
Thank you very much for your return visit and for sharing your detailed feedback. We are delighted to hear that you enjoyed our location and still regard our restaurant as one of the best in the area.
At the same time, we sincerely regret that your experience was inconsistent. Your comments about varying service levels, including an unhelpful interaction at reception, are concerning and not in line with the standards we aim to deliver. We also appreciate your honest feedback about the restaurant: while the food quality is important to us, we fully agree that service, including experience, attentiveness and accuracy, should match this level. The issues you mention regarding inexperienced staff, small service errors, long waiting times later in the evening, and guests waiting for their meals are clear points for improvement.
We are also sorry for the billing inconsistencies, the dessert pricing issue, and the limited availability of items such as Texel beer and the whisky selection. This should not happen, and we will review both our procedures and stock management. Your experience in the bar, where no staff were available to assist you for an extended period, is particularly disappointing and will be addressed internally.
Regarding breakfast, we are pleased you enjoyed the quality, but we recognize the inconvenience caused by crowding and limited coffee facilities. Additionally, we apologize for not clearly informing you about the roadworks and the temporary change in the bus stop, this is valuable feedback and something we will improve.
Thank you again for your constructive review. We truly value your input as it helps us improve. We would very much appreciate the opportunity to discuss your experience further; please feel free to contact us at sales@opduin.nl.
We hope to welcome you again in the future and provide you with the consistently high-quality experience you expect from us.
With warm regards from the Wadden coast,
Esmee Kaal
Commercial Manager
Cestující rodiny
Komentář přidán: 15. 10. 2025
Ubytován/a od říjen 2025
Disappointing stay despite high price
Arrived today in a dog-friendly suite with high expectations, given the positive reviews and the high price for two nights. Unfortunately, the stay so far was very disappointing.
The room was not clean: there were many long black hairs in the bathroom, the skirting boards, cabinets, doors and furniture were dirty, there was mold in the bathroom and the whole thing did not look clean. After the first report about the cleaning, superficial cleaning was done, but most of it remained visibly dirty.
During the shower, all the water then poured into the bathroom, leaving the entire floor blank. After this second report we only received extra towels and tomorrow someone from the technical service will come. This takes away from the inconvenience we have to date. Very sorry :(
In short: room 329 is not recommended. The price is disproportionate to the quality and Service offered. Very disappointing start to our stay.
The room was not clean: there were many long black hairs in the bathroom, the skirting boards, cabinets, doors and furniture were dirty, there was mold in the bathroom and the whole thing did not look clean. After the first report about the cleaning, superficial cleaning was done, but most of it remained visibly dirty.
During the shower, all the water then poured into the bathroom, leaving the entire floor blank. After this second report we only received extra towels and tomorrow someone from the technical service will come. This takes away from the inconvenience we have to date. Very sorry :(
In short: room 329 is not recommended. The price is disproportionate to the quality and Service offered. Very disappointing start to our stay.
Anonymní cestovatel
Komentář přidán: 12. 4. 2026
Ubytován/a od duben 2026
Wonderful location within walking distance to expansive beach. Elaborate and delicious breakfast buffet. Close walking distance to the city centre
Individuální cestující
Komentář přidán: 24. 3. 2026
Ubytován/a od březen 2026
German Unwanted
Never again!
Let's start over: I was at home spontaneously looking for a break in a wellness hotel on Texel. Told, done – booked 12 days, with dog: 2,500 euros. An announcement.
The first day I wanted to book treatments. The lady told me that this is unfortunately not possible – all booked up weeks in advance.I ask her why it is not on the website then? No answer!
In other words: 2,500 euros for a "wellness hotel" without wellness.
And it gets even better: Nobody works permanently all day in the spa. The ladies come by the hour – depending on whether their other job allows it. For an alleged four-star house, this is simply ridiculous.
So of course it is always fully booked because it is not occupied at all all all week in the expensive 4 star wellness hotel.
The gym is a mourning game: rundown, musty, dirty. The appliances are ancient, partially damaged, the air conditioning broken. The drink dispenser? Twelve days of the same stale water in the tank. Hygienic is different.
The rooms? For this price at best mediocre. Under the bed, there is apparently no vacuuming or mopping. And I was allowed to watch live as a coffee spoon was “cleaned” with the cleaning cloth. It's not appetizing. Four stars? Hard to justify.
The staff puts the crown on the whole thing: On the first night at the bar I was approached in Dutch. I answered in English – a language to be assumed in a four-star hotel. Reaction: a German comment that I don’t speak Dutch – and then she just keeps talking to me in Dutch.
This behavior continued throughout my stay. The staff is EXTREMELY unfriendly. And always answers in the language where it suits them. If you don't understand them, even some smile derisively.
Dear Opduin owner, WITH WHAT RIGHT do you require me to speak your language for a 12 day stay? I'd be interested in this!
A cleaner finally bluntly explained to me that you don't like the Germans because they've been coming for years and don't speak Dutch. You think that's rude
Every day when I ask someone something at the hotel at 90% of the staff I get an answer in Dutch and you can see in their eyes how much they despise you. Only if I follow up and insist on it will I get an English answer - even if some simply cannot. 4 stars? In the EU, hotels 2 must be linguistic for 4 stars... doesn't seem fulfilled here!
Let's summarize: I pay 2,500 euros, am treated unkindly and do not receive any wellness services in a wellness hotel.
But in the end 2 dates. The ladies are nice. The 25 minute massage ends after a quarter of a hour.
No smiles at the reception, no accommodation, hardly any English – unless it can’t be avoided. At the same time, Dutch guests suddenly experience warmth and conversation.
Not finding this contrast problematic requires a lot of ignorance. I have rarely felt so out of place - that's what xenophobia feels like!
Perhaps the Opduin should remember that you offer a service – and not a cheap one. Guests pay for quality, professionalism and respect, not indifference and subtle devaluation.
Breakfast is fine – if you adjust expectations significantly downwards. Industrial baked goods, simple standard goods, the same ready-made fruit mix every day. Four stars look different
Addendum: Only emergency messages are multilingual. At reception only newspaper brochures in Dutch. Not even in English!
At dinner small talk was held with EVERY Dutch guest only with the German incl me not. I was also not explained the course menu, but to the countrymen in detail. What's going on here is obvious!
Let's start over: I was at home spontaneously looking for a break in a wellness hotel on Texel. Told, done – booked 12 days, with dog: 2,500 euros. An announcement.
The first day I wanted to book treatments. The lady told me that this is unfortunately not possible – all booked up weeks in advance.I ask her why it is not on the website then? No answer!
In other words: 2,500 euros for a "wellness hotel" without wellness.
And it gets even better: Nobody works permanently all day in the spa. The ladies come by the hour – depending on whether their other job allows it. For an alleged four-star house, this is simply ridiculous.
So of course it is always fully booked because it is not occupied at all all all week in the expensive 4 star wellness hotel.
The gym is a mourning game: rundown, musty, dirty. The appliances are ancient, partially damaged, the air conditioning broken. The drink dispenser? Twelve days of the same stale water in the tank. Hygienic is different.
The rooms? For this price at best mediocre. Under the bed, there is apparently no vacuuming or mopping. And I was allowed to watch live as a coffee spoon was “cleaned” with the cleaning cloth. It's not appetizing. Four stars? Hard to justify.
The staff puts the crown on the whole thing: On the first night at the bar I was approached in Dutch. I answered in English – a language to be assumed in a four-star hotel. Reaction: a German comment that I don’t speak Dutch – and then she just keeps talking to me in Dutch.
This behavior continued throughout my stay. The staff is EXTREMELY unfriendly. And always answers in the language where it suits them. If you don't understand them, even some smile derisively.
Dear Opduin owner, WITH WHAT RIGHT do you require me to speak your language for a 12 day stay? I'd be interested in this!
A cleaner finally bluntly explained to me that you don't like the Germans because they've been coming for years and don't speak Dutch. You think that's rude
Every day when I ask someone something at the hotel at 90% of the staff I get an answer in Dutch and you can see in their eyes how much they despise you. Only if I follow up and insist on it will I get an English answer - even if some simply cannot. 4 stars? In the EU, hotels 2 must be linguistic for 4 stars... doesn't seem fulfilled here!
Let's summarize: I pay 2,500 euros, am treated unkindly and do not receive any wellness services in a wellness hotel.
But in the end 2 dates. The ladies are nice. The 25 minute massage ends after a quarter of a hour.
No smiles at the reception, no accommodation, hardly any English – unless it can’t be avoided. At the same time, Dutch guests suddenly experience warmth and conversation.
Not finding this contrast problematic requires a lot of ignorance. I have rarely felt so out of place - that's what xenophobia feels like!
Perhaps the Opduin should remember that you offer a service – and not a cheap one. Guests pay for quality, professionalism and respect, not indifference and subtle devaluation.
Breakfast is fine – if you adjust expectations significantly downwards. Industrial baked goods, simple standard goods, the same ready-made fruit mix every day. Four stars look different
Addendum: Only emergency messages are multilingual. At reception only newspaper brochures in Dutch. Not even in English!
At dinner small talk was held with EVERY Dutch guest only with the German incl me not. I was also not explained the course menu, but to the countrymen in detail. What's going on here is obvious!
Reakce hotelu
Komentář přidán: 30. 3. 2026
Sehr geehrte,
Gerne möchte ich Ihnen für Ihren Besuch im Hotel Opduin und für Ihre ausführliche Bewertung danken. Wir schätzen es sehr, wenn unsere Gäste Feedback geben und uns darauf aufmerksam machen! Nach der Lektüre Ihrer Anmerkungen war ich in diesem Fall etwas überrascht und möchte gerne darauf reagieren.
Ich entnehme Ihrer Rückmeldung, dass Sie den Zimmerpreis für ein „Wellnesshotel“ hoch finden und andere Erwartungen hatten. Das Hotel Opduin ist jedoch nicht als „Wellnesshotel“ bekannt und wird auch nicht so vermarktet. Wir verfügen über einige kleine Wellness-Einrichtungen, die den Aufenthalt angenehmer gestalten sollen, sind jedoch nicht darauf ausgerichtet, Gäste zu empfangen, die den ganzen Tag in einem Spa verbringen möchten. Wir haben drei Mitarbeiterinnen, die Behandlungen durchführen, und dafür ist ein Online-Buchungsmodul eingerichtet, über das Sie sehen können, wann Termine für bestimmte Behandlungen verfügbar sind. Dieses Buchungsmodul ist direkt mit dem Kalender unserer Kosmetikerinnen verbunden. Es ist also sehr wohl auf unserer Website zu finden.
Der Zimmerpreis beträgt 208 Euro pro Nacht inklusive Frühstück. Darüber lässt sich natürlich immer diskutieren, aber im Vergleich zu anderen 4‑Sterne-Hotels sind wir nicht übermäßig teuer, und wie für alle Hotels in den Niederlanden gilt seit Kurzem ein Mehrwertsteuersatz von 21 %. Zum Vergleich: In Deutschland liegt dieser bei lediglich 7 %.
Bezüglich der Ansprache in niederländischer Sprache war es niemals unsere Absicht, Ihnen das Gefühl von Fremdenfeindlichkeit zu vermitteln – ganz im Gegenteil. Wir sind stets bemüht, alle Gäste so gastfreundlich wie möglich willkommen zu heißen und ihnen bei Bedarf zu helfen. Wir kommunizieren zunächst immer auf Niederländisch mit allen Hotelgästen (der Großteil unserer Gäste kommt aus den Niederlanden) und, wenn das nicht möglich ist, auf Deutsch oder Englisch. Unsere Mitarbeitenden können nicht immer wissen, aus welchem Land die Gäste stammen. Darüber hinaus kann ich Ihnen versichern, dass wir an der Rezeption mehrere erfahrene Kolleginnen haben, die fließend Deutsch sprechen, und wir bieten jährlich Schulungen für unsere neuen Mitarbeitenden an (Service und Rezeption).
Wenn ich als Direktor in etwas Vertrauen habe, dann in die gastfreundliche Haltung und Hilfsbereitschaft aller Opduin‑Kollegen. Daher hat mich Ihre Darstellung überrascht, und ich würde gerne gemeinsam mit meinem Kollegen Luuk de Jong mit Ihnen Kontakt aufnehmen, um zu besprechen, was aus Ihrer Sicht schiefgelaufen ist. (backoffice@opduin.nl)
Selbstverständlich steht es Ihnen auch frei, es dabei zu belassen.
Mit freundlichen Grüßen,
Wouter Petit
Direktor
Gerne möchte ich Ihnen für Ihren Besuch im Hotel Opduin und für Ihre ausführliche Bewertung danken. Wir schätzen es sehr, wenn unsere Gäste Feedback geben und uns darauf aufmerksam machen! Nach der Lektüre Ihrer Anmerkungen war ich in diesem Fall etwas überrascht und möchte gerne darauf reagieren.
Ich entnehme Ihrer Rückmeldung, dass Sie den Zimmerpreis für ein „Wellnesshotel“ hoch finden und andere Erwartungen hatten. Das Hotel Opduin ist jedoch nicht als „Wellnesshotel“ bekannt und wird auch nicht so vermarktet. Wir verfügen über einige kleine Wellness-Einrichtungen, die den Aufenthalt angenehmer gestalten sollen, sind jedoch nicht darauf ausgerichtet, Gäste zu empfangen, die den ganzen Tag in einem Spa verbringen möchten. Wir haben drei Mitarbeiterinnen, die Behandlungen durchführen, und dafür ist ein Online-Buchungsmodul eingerichtet, über das Sie sehen können, wann Termine für bestimmte Behandlungen verfügbar sind. Dieses Buchungsmodul ist direkt mit dem Kalender unserer Kosmetikerinnen verbunden. Es ist also sehr wohl auf unserer Website zu finden.
Der Zimmerpreis beträgt 208 Euro pro Nacht inklusive Frühstück. Darüber lässt sich natürlich immer diskutieren, aber im Vergleich zu anderen 4‑Sterne-Hotels sind wir nicht übermäßig teuer, und wie für alle Hotels in den Niederlanden gilt seit Kurzem ein Mehrwertsteuersatz von 21 %. Zum Vergleich: In Deutschland liegt dieser bei lediglich 7 %.
Bezüglich der Ansprache in niederländischer Sprache war es niemals unsere Absicht, Ihnen das Gefühl von Fremdenfeindlichkeit zu vermitteln – ganz im Gegenteil. Wir sind stets bemüht, alle Gäste so gastfreundlich wie möglich willkommen zu heißen und ihnen bei Bedarf zu helfen. Wir kommunizieren zunächst immer auf Niederländisch mit allen Hotelgästen (der Großteil unserer Gäste kommt aus den Niederlanden) und, wenn das nicht möglich ist, auf Deutsch oder Englisch. Unsere Mitarbeitenden können nicht immer wissen, aus welchem Land die Gäste stammen. Darüber hinaus kann ich Ihnen versichern, dass wir an der Rezeption mehrere erfahrene Kolleginnen haben, die fließend Deutsch sprechen, und wir bieten jährlich Schulungen für unsere neuen Mitarbeitenden an (Service und Rezeption).
Wenn ich als Direktor in etwas Vertrauen habe, dann in die gastfreundliche Haltung und Hilfsbereitschaft aller Opduin‑Kollegen. Daher hat mich Ihre Darstellung überrascht, und ich würde gerne gemeinsam mit meinem Kollegen Luuk de Jong mit Ihnen Kontakt aufnehmen, um zu besprechen, was aus Ihrer Sicht schiefgelaufen ist. (backoffice@opduin.nl)
Selbstverständlich steht es Ihnen auch frei, es dabei zu belassen.
Mit freundlichen Grüßen,
Wouter Petit
Direktor
Cestující ve skupině
Komentář přidán: 12. 9. 2025
Ubytován/a od září 2025
Great hotel!
A great hotel. Enjoyed it so much. What a beautiful great room. Nicely oriented with sofa and dining area. Nice bathroom and a lovely bed.Breakfast was great. And the lougne and bar so cozy and colorfully decorated.Reception was very nice! Quietly located on a dune. And around the corner the cozy village of De Koog. Near the beach. We will definitely be back!! Fam. Molleman.
Reakce hotelu
Komentář přidán: 9. 10. 2025
Beste familie Molleman,
Wat een complimenten! Ontzettend bedankt voor uw mooie reactie.
Wij zouden het ook zeker leuk vinden als u terug komt! Wellicht tot dan!
Met vriendelijke groet,
Esmee
Wat een complimenten! Ontzettend bedankt voor uw mooie reactie.
Wij zouden het ook zeker leuk vinden als u terug komt! Wellicht tot dan!
Met vriendelijke groet,
Esmee
Vynikající lokalita
Ruijslaan 22, De Koog, 1796 AD, Nizozemsko|0,25 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci povoleni za příplatek
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