Magic Cristal Park
+ 59
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Rychlá fakta
Příjezd od: | 16:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Klimatizace
Bazén
Fitcentrum
24hodinová recepční služba
Restaurace
Více o hotelu Magic Cristal Park
Magic Cristal Park
Magic Cristal Parkis located opposite Benidorm’s Aigüera Park and 5 minutes’ walk from Levante Beach. It offers an indoor swimming pool, hot tub and air-conditioned rooms with satellite TV.
Hodnocení na 
Cestující rodiny
Komentář přidán: 12. 8. 2026
Worst hotel I have ever stayed in
I am currently in this hotel now and from me stepping foot in this hotel this has been the worst hotel I have ever stayed. The staff are rude and erupt on arrival the security guard was having a altercation with a security guard to which the guest member slapped the security and the security chased him with a pair of scissors I have a 7 year old disabled child with me who was terrified. They serving you raw food, the food is inedible I have but a complaint in to reception and the manager and they don’t care because the hotel is none refundable so they don’t do anything to help you. I have asked for a refund back on my all inclusive as I refuse to eat in the restaurant and they don’t wanna know. Lift has been broke for several days, the water was switched off honestly avoid this hotel it is the worst I have ever stopped in. The rooms are nothing like they advertised they run down toilet hardly flush’s bath flaking
Reakce hotelu
Komentář přidán: 15. 8. 2026
We are very concerned to read your review, particularly as you are currently staying with us.
The situation you describe on arrival, especially involving an altercation in front of guests and your 7-year-old child, is extremely serious and is not the type of environment we want any family to experience. We are also sorry to read your comments regarding the food, the condition of the room, the lift, the water supply and the response you feel you have received when raising these concerns.
Food safety, guest security and the proper maintenance of our facilities are matters we take very seriously. Your comments regarding undercooked food and the condition of the bathroom require immediate review, as do the operational issues you mention.
As you are still in the hotel, we would strongly encourage you to speak directly with the Management team so that we can review your case in detail, inspect the room and address the outstanding issues during your stay. While certain booking conditions may depend on the reservation terms and the tour operator or agency used, this should not prevent us from listening to your concerns and looking for appropriate solutions where possible.
We are sincerely sorry that your experience so far has left you feeling this disappointed. Our priority now is to address the issues that can still be resolved while you are with us and to restore some confidence in the remainder of your stay.
Kind regards,
Antonio Ruiz
**Management – Magic Cristal Park**
The situation you describe on arrival, especially involving an altercation in front of guests and your 7-year-old child, is extremely serious and is not the type of environment we want any family to experience. We are also sorry to read your comments regarding the food, the condition of the room, the lift, the water supply and the response you feel you have received when raising these concerns.
Food safety, guest security and the proper maintenance of our facilities are matters we take very seriously. Your comments regarding undercooked food and the condition of the bathroom require immediate review, as do the operational issues you mention.
As you are still in the hotel, we would strongly encourage you to speak directly with the Management team so that we can review your case in detail, inspect the room and address the outstanding issues during your stay. While certain booking conditions may depend on the reservation terms and the tour operator or agency used, this should not prevent us from listening to your concerns and looking for appropriate solutions where possible.
We are sincerely sorry that your experience so far has left you feeling this disappointed. Our priority now is to address the issues that can still be resolved while you are with us and to restore some confidence in the remainder of your stay.
Kind regards,
Antonio Ruiz
**Management – Magic Cristal Park**
Cestující rodiny
Komentář přidán: 12. 8. 2026
Not hospitable to English people
This hotel is located in close proximity to the shops , the atmosphere is created by happy guests which unfortunately if your English seemed to be in short supply, bar staff were abrupt and rude with the exception of of Anita a lovely lady originally from Yorkshire who was absolutely the most pleasant and polite staff member we met. Rooms were quite compact with little space between the end the bed and the furniture. Rooms were cleaned daily and kept clean, however it seemed domestic staff are time pressured so no chance of much of a lie in, which is personally what I enjoy about going away as I work very hard in the U.K. on maybe the 3rd night a man came outside the hotel speaking to a friend or relative about his room being flooded he later told me this was just mopped and no compensation or anything but his things were soaked and they expected him to still occupy this same room. We went as group for my friends birthday with my friends family.
Reakce hotelu
Komentář přidán: 15. 8. 2026
Thank you for taking the time to share your experience with us.
We are pleased to know that you appreciated our location and that you found your room to be cleaned regularly. We also greatly appreciate your kind words about Anita, and we will be delighted to pass your comments on to her.
At the same time, we are sorry to read that some aspects of your stay made you feel that the hotel was not welcoming towards English guests. This is certainly not the experience we want any guest to have. Our team welcomes visitors of many different nationalities, and courtesy, respect and professional service should always be consistent regardless of where our guests come from.
We also take note of your comments regarding the attitude of some bar staff, the size of the room and the timing of housekeeping service. We understand that being able to relax and enjoy a lie-in is an important part of a holiday, and your feedback will help us review how we balance room servicing with guest comfort.
Regarding the situation you mention involving another guest and a flooded room, as we cannot comment publicly on the circumstances of another guest’s stay, we can only say that any maintenance incident of this nature should always be assessed individually and handled with the appropriate follow-up.
Thank you again for your feedback. We hope that, despite the points raised, you were still able to enjoy your friend’s birthday celebration and your time in Benidorm.
Kind regards,
Antonio Ruiz
Management – Magic Cristal Park
We are pleased to know that you appreciated our location and that you found your room to be cleaned regularly. We also greatly appreciate your kind words about Anita, and we will be delighted to pass your comments on to her.
At the same time, we are sorry to read that some aspects of your stay made you feel that the hotel was not welcoming towards English guests. This is certainly not the experience we want any guest to have. Our team welcomes visitors of many different nationalities, and courtesy, respect and professional service should always be consistent regardless of where our guests come from.
We also take note of your comments regarding the attitude of some bar staff, the size of the room and the timing of housekeeping service. We understand that being able to relax and enjoy a lie-in is an important part of a holiday, and your feedback will help us review how we balance room servicing with guest comfort.
Regarding the situation you mention involving another guest and a flooded room, as we cannot comment publicly on the circumstances of another guest’s stay, we can only say that any maintenance incident of this nature should always be assessed individually and handled with the appropriate follow-up.
Thank you again for your feedback. We hope that, despite the points raised, you were still able to enjoy your friend’s birthday celebration and your time in Benidorm.
Kind regards,
Antonio Ruiz
Management – Magic Cristal Park
Cestující rodiny
Komentář přidán: 9. 8. 2026
TOURIST WARNING: DO NOT BOOK HOTEL MAGIC CRISTAL PARK AN ABSOLUTE NIGHTMARE — CHOOSE SAFETY OVER REGRET
⚠️ TOURIST WARNING: DO NOT BOOK HOTEL MAGIC CRISTAL PARK
AN ABSOLUTE NIGHTMARE — CHOOSE SAFETY OVER REGRET
This is a critical warning to all travellers, especially families with children. Do not let cheap prices or promotional photos fool you. Booking a stay at Hotel Magic Cristal Park in Benidorm is a safety risk and a guarantee that your holiday will be ruined
. CHILD SAFETY HAZARDS & FILTH - Dangerous Windows: The windows do not lock or block properly. This is an extreme, terrifying falling hazard for young children. Unhealthy Environment: Rooms are uncomfortably small, suffocating, and blanketed in thick dust and dirt.
ZERO ACCOMMODATION INSULATION & NON-STOP NOISE Paper-thin walls.The walls offer absolutely no soundproofing. You can hear every single word, footstep, and bathroom noise from neighbouring rooms. Sleepless Nights: Severe, relentless noise floods your room throughout the entire evening and late into the night. Getting a peaceful night of rest is physically impossible.
INFRASTRUCTURE CRUSH & QUEUE CHAOS- The Lift Trap: The hotel elevator system is completely broken down. Expect maddening, endless waits just to get to your room. Four Stages of Dining Hell: Eating here is a psychological test. You must survive a brutal four-queue system: Line up just to get past the restaurant entrance. Line up a second time to be assigned a table. Line up a third time to get your food. Line up a fourth time just to get a basic drink. Repetitive Slop: After surviving the lines, you are served the exact same bland food day after day.
HOSTILITY TO ENGLISH TOURISTS -Open Discrimination: The staff are openly hostile, impatient, and deeply unfriendly to foreign visitors, particularly English speakers. You are treated like an inconvenience rather than a paying guest.
SEVERE CONDEMNATION OF MANAGEMENT: To the Management of Hotel Magic Cristal Park: Your operations are a disgrace to Spanish hospitality. It is blindingly obvious to every guest who steps foot in your establishment that you only care about profit, not people. You are packing tourists into unsafe, unhygienic, and completely uninsulated rooms like cattle just to balance your balance sheet. Fix your lethal windows before a tragedy occurs. Invest in proper acoustic insulation so guests can sleep. Fix your broken lift infrastructure. Retrain your hostile staff. Stop cutting corners to line your pockets while your guests suffer.
To Management On The Beach UK: delete this hotel from the list. A huge release.
AN ABSOLUTE NIGHTMARE — CHOOSE SAFETY OVER REGRET
This is a critical warning to all travellers, especially families with children. Do not let cheap prices or promotional photos fool you. Booking a stay at Hotel Magic Cristal Park in Benidorm is a safety risk and a guarantee that your holiday will be ruined
. CHILD SAFETY HAZARDS & FILTH - Dangerous Windows: The windows do not lock or block properly. This is an extreme, terrifying falling hazard for young children. Unhealthy Environment: Rooms are uncomfortably small, suffocating, and blanketed in thick dust and dirt.
ZERO ACCOMMODATION INSULATION & NON-STOP NOISE Paper-thin walls.The walls offer absolutely no soundproofing. You can hear every single word, footstep, and bathroom noise from neighbouring rooms. Sleepless Nights: Severe, relentless noise floods your room throughout the entire evening and late into the night. Getting a peaceful night of rest is physically impossible.
INFRASTRUCTURE CRUSH & QUEUE CHAOS- The Lift Trap: The hotel elevator system is completely broken down. Expect maddening, endless waits just to get to your room. Four Stages of Dining Hell: Eating here is a psychological test. You must survive a brutal four-queue system: Line up just to get past the restaurant entrance. Line up a second time to be assigned a table. Line up a third time to get your food. Line up a fourth time just to get a basic drink. Repetitive Slop: After surviving the lines, you are served the exact same bland food day after day.
HOSTILITY TO ENGLISH TOURISTS -Open Discrimination: The staff are openly hostile, impatient, and deeply unfriendly to foreign visitors, particularly English speakers. You are treated like an inconvenience rather than a paying guest.
SEVERE CONDEMNATION OF MANAGEMENT: To the Management of Hotel Magic Cristal Park: Your operations are a disgrace to Spanish hospitality. It is blindingly obvious to every guest who steps foot in your establishment that you only care about profit, not people. You are packing tourists into unsafe, unhygienic, and completely uninsulated rooms like cattle just to balance your balance sheet. Fix your lethal windows before a tragedy occurs. Invest in proper acoustic insulation so guests can sleep. Fix your broken lift infrastructure. Retrain your hostile staff. Stop cutting corners to line your pockets while your guests suffer.
To Management On The Beach UK: delete this hotel from the list. A huge release.
Reakce hotelu
Komentář přidán: 15. 8. 2026
Thank you for taking the time to share your concerns. We are very sorry to read that your stay left you with such a negative impression of Magic Cristal Park.
We take particularly seriously any comments relating to guest safety, including the concerns you raise regarding the windows. Safety is a priority for us, and any specific report of this nature should be reviewed by our maintenance and management teams to ensure that the room and its fittings are operating correctly.
We also regret that you were disappointed with the cleanliness, room comfort, noise levels, lift service and restaurant experience. During periods of high occupancy, waiting times can increase in certain areas of the hotel, but we fully understand that this should not detract from the overall quality of a guest’s stay. Your comments regarding the organisation of the restaurant and the variety of the food will also be taken into consideration as part of our ongoing operational review.
We are equally concerned by your perception that English-speaking guests were treated differently. Magic Cristal Park welcomes guests of many nationalities, and our expectation is that every guest is treated with the same courtesy, professionalism and respect. Any experience that suggests otherwise is something we take seriously.
While we respect the strength of your opinion, we do not recognise guest safety, hygiene or discriminatory treatment as acceptable standards for our hotel, and the issues you describe will be reviewed internally with the relevant departments.
We regret that we were unable to provide the holiday experience you expected and appreciate the detailed feedback, as it gives us specific areas on which to focus our improvement efforts.
Kind regards,
**Management – Magic Cristal Park**
We take particularly seriously any comments relating to guest safety, including the concerns you raise regarding the windows. Safety is a priority for us, and any specific report of this nature should be reviewed by our maintenance and management teams to ensure that the room and its fittings are operating correctly.
We also regret that you were disappointed with the cleanliness, room comfort, noise levels, lift service and restaurant experience. During periods of high occupancy, waiting times can increase in certain areas of the hotel, but we fully understand that this should not detract from the overall quality of a guest’s stay. Your comments regarding the organisation of the restaurant and the variety of the food will also be taken into consideration as part of our ongoing operational review.
We are equally concerned by your perception that English-speaking guests were treated differently. Magic Cristal Park welcomes guests of many nationalities, and our expectation is that every guest is treated with the same courtesy, professionalism and respect. Any experience that suggests otherwise is something we take seriously.
While we respect the strength of your opinion, we do not recognise guest safety, hygiene or discriminatory treatment as acceptable standards for our hotel, and the issues you describe will be reviewed internally with the relevant departments.
We regret that we were unable to provide the holiday experience you expected and appreciate the detailed feedback, as it gives us specific areas on which to focus our improvement efforts.
Kind regards,
**Management – Magic Cristal Park**
Cestující rodiny
Komentář přidán: 7. 8. 2026
Extremely disappointing experience
We stayed at Magic Cristal Park in Benidorm for 7 nights with our family and unfortunately, our experience was extremely disappointing.
Although this hotel is rated as a 3-star hotel, in our opinion the conditions are far below what we would expect even from a 1-star hotel.
The entire hotel is extremely old and appears to have had very little investment or renovation over the years. The furniture is old, damaged, peeling and in several places covered in rust. We also noticed what appeared to be signs of mould. The bathroom had a terrible, strong smell which made it very unpleasant to use.
The biggest problem for us was the food and hygiene in the restaurant.
The food was often either undercooked or simply boiled, with very little flavour or seasoning. But much more concerning was the cleanliness of the plates and cutlery.
We checked more than 20 plates before finding ones that we considered clean enough to use. Many of the plates were visibly dirty, including on the underside, with dirt, limescale and other residue. The cutlery was also dirty.
This is a serious hygiene and food safety concern. We strongly believe that the relevant health authorities should inspect the restaurant because these conditions could potentially make guests seriously ill.
We were staying for 7 nights, but on 3 of those days we decided to take our children into town to eat because we were genuinely concerned about them becoming ill from the hotel food.
On our final day, things became even more frustrating. We waited around 30 minutes for someone to clean a table so that we could sit down and eat. We then waited another 30 minutes to find cutlery and eventually had to find it and clean it ourselves before we could use it.
The only positive thing we can say is that the reception and bar staff were friendly and helpful. Unfortunately, this was not enough to compensate for the overall experience.
The owner and management seriously need to invest in this hotel, especially in renovation, cleanliness, hygiene and food quality. Guests are paying for a holiday and should be able to expect basic standards of cleanliness and food safety.
We definitely DO NOT recommend this hotel, especially for families with children.
The hotel is extremely dated, there are serious cleanliness and hygiene issues and our experience with the food was so concerning that we ended up avoiding the hotel restaurant because we were afraid of getting sick.
This hotel had a significant negative impact on our holiday and we will definitely not be returning.
Although this hotel is rated as a 3-star hotel, in our opinion the conditions are far below what we would expect even from a 1-star hotel.
The entire hotel is extremely old and appears to have had very little investment or renovation over the years. The furniture is old, damaged, peeling and in several places covered in rust. We also noticed what appeared to be signs of mould. The bathroom had a terrible, strong smell which made it very unpleasant to use.
The biggest problem for us was the food and hygiene in the restaurant.
The food was often either undercooked or simply boiled, with very little flavour or seasoning. But much more concerning was the cleanliness of the plates and cutlery.
We checked more than 20 plates before finding ones that we considered clean enough to use. Many of the plates were visibly dirty, including on the underside, with dirt, limescale and other residue. The cutlery was also dirty.
This is a serious hygiene and food safety concern. We strongly believe that the relevant health authorities should inspect the restaurant because these conditions could potentially make guests seriously ill.
We were staying for 7 nights, but on 3 of those days we decided to take our children into town to eat because we were genuinely concerned about them becoming ill from the hotel food.
On our final day, things became even more frustrating. We waited around 30 minutes for someone to clean a table so that we could sit down and eat. We then waited another 30 minutes to find cutlery and eventually had to find it and clean it ourselves before we could use it.
The only positive thing we can say is that the reception and bar staff were friendly and helpful. Unfortunately, this was not enough to compensate for the overall experience.
The owner and management seriously need to invest in this hotel, especially in renovation, cleanliness, hygiene and food quality. Guests are paying for a holiday and should be able to expect basic standards of cleanliness and food safety.
We definitely DO NOT recommend this hotel, especially for families with children.
The hotel is extremely dated, there are serious cleanliness and hygiene issues and our experience with the food was so concerning that we ended up avoiding the hotel restaurant because we were afraid of getting sick.
This hotel had a significant negative impact on our holiday and we will definitely not be returning.
Reakce hotelu
Komentář přidán: 8. 8. 2026
Dear Guest,
We are sorry that your stay did not meet your expectations. We take your comments regarding the room, cleanliness, food quality and restaurant hygiene very seriously, and they have been shared with the relevant departments for review.
We appreciate your positive comments about our reception and bar teams, although we understand they did not compensate for your overall experience.
Kind regards,
Management Team
Magic Cristal Park.
We are sorry that your stay did not meet your expectations. We take your comments regarding the room, cleanliness, food quality and restaurant hygiene very seriously, and they have been shared with the relevant departments for review.
We appreciate your positive comments about our reception and bar teams, although we understand they did not compensate for your overall experience.
Kind regards,
Management Team
Magic Cristal Park.
Cestující rodiny
Komentář přidán: 6. 8. 2026
Not very good
Rooms are small, our balcony was tiny, plug socket was sparking and when we tried to unplug our charger from it, it fell off the wall. We were all inclusive and being British, they definitely cater more for the Spanish. Lifts are shocking. Bathroom was mouldy and the overall decor was very dated. Night entertainment was in Spanish also. If your British I wouldn’t recommend this hotel.
Reakce hotelu
Komentář přidán: 7. 8. 2026
Dear Guest,
Thank you for taking the time to share your experience. We are sorry that your stay did not meet your expectations.
We are particularly concerned by your comments regarding the electrical socket, and this matter will be referred for urgent technical review, as the safety and wellbeing of our guests are a priority. We also regret that the room, balcony, bathroom condition, lift service and general décor did not provide the level of comfort you expected. Your observations will be shared with the relevant departments as part of our ongoing improvement programme.
Regarding the all-inclusive service and entertainment, our aim is to offer a varied experience for guests of different nationalities. We are sorry that you felt the programme did not meet your expectations, and we will take your comments into consideration when reviewing the balance and communication of our activities.
Thank you for highlighting our location positively. We hope you may consider giving us another opportunity in the future to provide you with a more satisfactory experience.
Kind regards,
Hotel Management Team
Magic Cristal Park.
Thank you for taking the time to share your experience. We are sorry that your stay did not meet your expectations.
We are particularly concerned by your comments regarding the electrical socket, and this matter will be referred for urgent technical review, as the safety and wellbeing of our guests are a priority. We also regret that the room, balcony, bathroom condition, lift service and general décor did not provide the level of comfort you expected. Your observations will be shared with the relevant departments as part of our ongoing improvement programme.
Regarding the all-inclusive service and entertainment, our aim is to offer a varied experience for guests of different nationalities. We are sorry that you felt the programme did not meet your expectations, and we will take your comments into consideration when reviewing the balance and communication of our activities.
Thank you for highlighting our location positively. We hope you may consider giving us another opportunity in the future to provide you with a more satisfactory experience.
Kind regards,
Hotel Management Team
Magic Cristal Park.
Velmi dobrá lokalita
Av. de Ruzafa, 14, Benidorm, 03500, Španělsko|0,25 km z centra města
Příjezd a odjezd
Příjezd od:
16:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
ve věku 1 let a mladší
169 Kč (EUR7) za osobu a noc
Domácí mazlíčci zakázáni
Možnost snídaně
Cena snídaně
483 Kč (≈ 20 EUR) za osobu
Čas snídaně
07:30–10:30 od pondělí do neděle
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. V tomto ubytování se nemohou konat rozlučky se svobodou a jiné podobné oslavy. Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance. Please note the published rates for half board stays on 25 and 31 December include a mandatory fee for the gala dinner held on those evenings.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Hotel přijímá následující platební metody:
Cash
Magic Cristal Park: Často kladené otázky
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