Hotel Born
+ 52
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Klimatizace
Doprava z/na letiště
24hodinová recepční služba
Restaurace
Kouření zakázáno
Více o hotelu Hotel Born
Hotel Born
Hotel Born se nachází v bývalém paláci v historickém centru města Palma a je vzdálen 10 minut chůze od katedrály a královského paláce Almudaina. Hosté si mohou vychutnat snídani na nádvoří hotelu.
Hodnocení na 
Pár
Komentář přidán: 14. 8. 2026
Ubytován/a od srpen 2026
Very hospitable staff - great location.
My husband and I enjoyed our stay at this hotel. What stood out the most was the level of hospitality that the staff provided, they went above and beyond to provide exceptional service, we were made to feel very welcomed and comfortable. The breakfast was great, they had hot and cold options with fresh juice and bread. The hotel is also quite stunning and the location is very convenient for exploring Palma on foot. I highly recommend this hotel.
Reakce hotelu
Komentář přidán: 17. 8. 2026
Thank you very much for your wonderful review. We’re delighted that you both enjoyed your stay and especially appreciated the warm hospitality of our team. It’s also lovely to know that you enjoyed our breakfast, the character of our historic building and our central location for exploring Palma.
Thank you for recommending Hotel Born. We hope to welcome you both back again soon!
Thank you for recommending Hotel Born. We hope to welcome you both back again soon!
Individuální cestující
Komentář přidán: 31. 8. 2026
Ubytován/a od srpen 2026
Room 101 is a disgrace to be avoided
I had just one night to spend in Palma and I chose the hotel for its wonderful location, just a few minutes' walk from the Cathedral and other main tourist attractions.
The hotel is hosted in a wonderful historic palace with big stone walls and big wooden doors and this style is reflected in the rooms and furniture.
Upon check-in, I was assigned room 101, i.e. the first room on top of the stairs and right upon the reception.
The rooms itself was great: clean, with a big bathroom and overlooking a very quiet street.
The problems came later in the night.
- The a/c was quite noisy at times, probably due to a problem with the swings vibrating; it may go unnoticed during the day, but it becomes an issue at night when everything else around you is silent.
I immediately told the night receptionist, who kindly offered a different room (albeit smaller and in a lower price range) with the warning that I probably would not be reimbursed of the price difference.
I decided to keep the room and see how the situation would evolve.
- Shortly before 1am, I could clearly hear loud hard rock music coming from the reception: it was the same night receptionist, listening to music from a radio or its reception PC.
I could maybe manage the noise from the A/C but massive guitars solos were a bit too much.
I asked the receptionist to please cut the music, he apologized and did so. It's incredible that I had to do that in a 4-star hotel.
- Then, at around 6.15 am further noise from downstairs started when the cleaning staff came in, probably through the hotel main door which was opened and closed each time with loud bangs, and began cleaning the ground floor and the stairs right outside my door.
Breakfast was good, but nothing to write home about.
When upon check-out I complained to the morning receptionist and explained everything that went wrong, he barely shrugged and offered me to file a written complaint to the hotel manager, which as of today, one week later, is still unanswered. When I told him about the noise from the cleaners, he even had the guts to correct me because allegedly the staff did not come before 7 am, as though making a hell of a noise even at 7am could be acceptable.
In short, room 101 is a disgrace and should not be sold to customers because noise-wise it's like being right at the hotel reception and everything that happens downstairs can clearly be overheard in the room.
The noise level and staff behavior is unacceptable for an expensive 4-star hotel.
I realize that different rooms would lead to better experiences, but based on what happened to me I would advise everybody to spend your hard earned money elsewhere.
The hotel is hosted in a wonderful historic palace with big stone walls and big wooden doors and this style is reflected in the rooms and furniture.
Upon check-in, I was assigned room 101, i.e. the first room on top of the stairs and right upon the reception.
The rooms itself was great: clean, with a big bathroom and overlooking a very quiet street.
The problems came later in the night.
- The a/c was quite noisy at times, probably due to a problem with the swings vibrating; it may go unnoticed during the day, but it becomes an issue at night when everything else around you is silent.
I immediately told the night receptionist, who kindly offered a different room (albeit smaller and in a lower price range) with the warning that I probably would not be reimbursed of the price difference.
I decided to keep the room and see how the situation would evolve.
- Shortly before 1am, I could clearly hear loud hard rock music coming from the reception: it was the same night receptionist, listening to music from a radio or its reception PC.
I could maybe manage the noise from the A/C but massive guitars solos were a bit too much.
I asked the receptionist to please cut the music, he apologized and did so. It's incredible that I had to do that in a 4-star hotel.
- Then, at around 6.15 am further noise from downstairs started when the cleaning staff came in, probably through the hotel main door which was opened and closed each time with loud bangs, and began cleaning the ground floor and the stairs right outside my door.
Breakfast was good, but nothing to write home about.
When upon check-out I complained to the morning receptionist and explained everything that went wrong, he barely shrugged and offered me to file a written complaint to the hotel manager, which as of today, one week later, is still unanswered. When I told him about the noise from the cleaners, he even had the guts to correct me because allegedly the staff did not come before 7 am, as though making a hell of a noise even at 7am could be acceptable.
In short, room 101 is a disgrace and should not be sold to customers because noise-wise it's like being right at the hotel reception and everything that happens downstairs can clearly be overheard in the room.
The noise level and staff behavior is unacceptable for an expensive 4-star hotel.
I realize that different rooms would lead to better experiences, but based on what happened to me I would advise everybody to spend your hard earned money elsewhere.
Reakce hotelu
Komentář přidán: 2. 9. 2026
Thank you for taking the time to share such detailed feedback. We are pleased that you appreciated our location, the historic character of the building and the cleanliness and comfort of your room, but we are genuinely sorry that your overall experience was affected by the issues you describe.
Regarding the air conditioning, our night receptionist offered you an alternative room as soon as you reported the noise. We understand why you preferred to remain in room 101, but regret that the disturbance continued throughout the night.
We are equally sorry for the disturbance you experienced early in the morning and for the impression you received when raising your concerns at check-out.
Hotel Born is a centuries-old historic building and its architecture inevitably differs from that of a modern hotel, but this should never prevent our guests from enjoying a comfortable stay.
Finally, we apologise that you did not receive a timely response to your written complaint. Your feedback is important to us and helps us identify where improvements are necessary.
We are very sorry that your one night in Palma did not provide the experience you had expected from Hotel Born.
Kind regards,
Hotel Born Team
Regarding the air conditioning, our night receptionist offered you an alternative room as soon as you reported the noise. We understand why you preferred to remain in room 101, but regret that the disturbance continued throughout the night.
We are equally sorry for the disturbance you experienced early in the morning and for the impression you received when raising your concerns at check-out.
Hotel Born is a centuries-old historic building and its architecture inevitably differs from that of a modern hotel, but this should never prevent our guests from enjoying a comfortable stay.
Finally, we apologise that you did not receive a timely response to your written complaint. Your feedback is important to us and helps us identify where improvements are necessary.
We are very sorry that your one night in Palma did not provide the experience you had expected from Hotel Born.
Kind regards,
Hotel Born Team
Pár
Komentář přidán: 21. 8. 2026
Ubytován/a od srpen 2026
So disappointing
So disappointed, we stayed at this hotel very often.
This year we had a travel problem and couldn’t get there when we’ve been trying to contact the hotel. They have completely ignored us even though we’ve left at least 10 emails..
So disappointing
This year we had a travel problem and couldn’t get there when we’ve been trying to contact the hotel. They have completely ignored us even though we’ve left at least 10 emails..
So disappointing
Reakce hotelu
Komentář přidán: 24. 8. 2026
We are very sorry to read your review, particularly as we have had the pleasure of welcoming you to Hotel Born on several previous occasions.
We fully understand how frustrating the situation with your flight must have been. However, we would like to clarify that we have been in contact with you regarding this matter and explained that, as the cancellation occurred on the day of arrival, the conditions of the reservation made through Booking.com were applied.
Despite the circumstances being beyond the hotel’s control, we have contacted Booking.com on your behalf to explore whether a partial refund may be possible. As explained in our last communication, we are currently awaiting their response before we can provide you with a final resolution.
We understand that the wait is frustrating, but unfortunately we cannot move forward until we receive a response from Booking.com. As soon as we do, we will contact you directly.
Kind regards,
Hotel Born Team
We fully understand how frustrating the situation with your flight must have been. However, we would like to clarify that we have been in contact with you regarding this matter and explained that, as the cancellation occurred on the day of arrival, the conditions of the reservation made through Booking.com were applied.
Despite the circumstances being beyond the hotel’s control, we have contacted Booking.com on your behalf to explore whether a partial refund may be possible. As explained in our last communication, we are currently awaiting their response before we can provide you with a final resolution.
We understand that the wait is frustrating, but unfortunately we cannot move forward until we receive a response from Booking.com. As soon as we do, we will contact you directly.
Kind regards,
Hotel Born Team
Cestující ve skupině
Komentář přidán: 10. 8. 2026
Ubytován/a od srpen 2026
Wonderful stay
Our stay at the Hotel Born Mallorca was excellent. What we liked most, without a doubt, was the extraordinary kindness and professionalism of all the staff. From the first moment they made us feel at home, always attentive, approachable, and willing to help with a smile, which made the difference throughout the entire stay.
The hotel's location is unbeatable, right in the center of Palma, which allows you to explore the city on foot and enjoy its main attractions, restaurants, and shopping areas without needing to use transportation.
The rooms are very comfortable, are well-equipped, and allow for a perfect rest. In addition, the hotel stands out for its tranquility, something that is greatly appreciated being located in such a central area.
Without a doubt, it is a totally recommendable accommodation for those looking for a combination of excellent service, a privileged location, comfort, and rest. We would stay here again without hesitation.
I hope to be able to return next year.
The hotel's location is unbeatable, right in the center of Palma, which allows you to explore the city on foot and enjoy its main attractions, restaurants, and shopping areas without needing to use transportation.
The rooms are very comfortable, are well-equipped, and allow for a perfect rest. In addition, the hotel stands out for its tranquility, something that is greatly appreciated being located in such a central area.
Without a doubt, it is a totally recommendable accommodation for those looking for a combination of excellent service, a privileged location, comfort, and rest. We would stay here again without hesitation.
I hope to be able to return next year.
Reakce hotelu
Komentář přidán: 17. 8. 2026
Muchas gracias por compartir una valoración tan especial. Nos alegra enormemente saber que disfrutaron de la ubicación, la comodidad y tranquilidad del hotel y, sobre todo, de la atención de nuestro equipo. Saber que se sintieron como en casa es nuestra mayor satisfacción.
Ha sido un placer recibirles y esperamos volver a darles la bienvenida el próximo año en Hotel Born. ¡Hasta pronto!
Ha sido un placer recibirles y esperamos volver a darles la bienvenida el próximo año en Hotel Born. ¡Hasta pronto!
Cestující ve skupině
Komentář přidán: 10. 8. 2026
Ubytován/a od srpen 2026
Totally recommendable
Excellent hotel located in the center of Palma.
Exquisite treatment from their staff and a fantastic breakfast.
Worth repeating
Exquisite treatment from their staff and a fantastic breakfast.
Worth repeating
Reakce hotelu
Komentář přidán: 17. 8. 2026
¡Muchas gracias por su valoración! Nos alegra saber que disfrutó de nuestra ubicación, del desayuno y, especialmente, de la atención de nuestro equipo. Estaremos encantados de volver a recibirle en Hotel Born en su próxima visita a Palma.
Vynikající lokalita
Sant Jaume, 3, Canavall, Palma de Mallorca, 07012, Španělsko|0,37 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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