Leman
+ 83
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
Lázně
Více o hotelu Leman
Leman
Leman Hotel y Apartamentos se nachází v destinaci Playa de Palma a poskytuje bezplatné Wi-Fi, zahradu s celoročně otevřeným venkovním bazénem, výhled na moře a volný vstup do krytého bazénu a fitness centra.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 14. 8. 2026
Ubytován/a od srpen 2026
The location is near to the beach & the facilities are good.
Pár
Komentář přidán: 26. 8. 2026
Ubytován/a od srpen 2026
Very disappointing experience – definitely not a 4-star hotel
We booked Hotel Leman in Mallorca for 6 nights, from 18–24 August, including breakfast and dinner, as part of our honeymoon. Unfortunately, our experience was extremely disappointing, mainly because of the attitude and professionalism of the reception staff.
When we arrived, we were greeted by the receptionist, Jose. There was no “hello”, “welcome”, or any kind of friendly greeting. He simply asked for our passports. After finding our reservation, we were charged more than the amount stated in our original booking confirmation email. We were then given a document written in Spanish. After translating it in our room, we discovered that Jose had charged us for breakfast on the day of our arrival, even though we arrived at around 4:00 pm and our reservation started on 18 August. We immediately went back to reception, and Jose admitted that it was a mistake and said we would get the money back. If the document had been checked properly before taking our payment, this mistake could easily have been avoided.
We decided not to let this ruin the beginning of our honeymoon and tried to enjoy our holiday.
A couple of days later, on Friday morning, the cleaning lady knocked on our door and asked if we wanted the room cleaned. We said yes, and while she was there, I asked how the hotel's laundry service worked. She explained that we should put our clothes in a bag, leave them where indicated, and they would be collected that day and returned within 24 hours. We followed her instructions exactly. However, when we returned to the hotel that evening, the bag was still there and had not been collected.
The following day, we went to the beach in the morning. When we returned, we noticed that someone had entered our room and cleaned it, even though we had not requested cleaning that day and had not placed any sign on the door asking for the room to be cleaned. We had personal belongings in the room, and if we had known someone was going to enter, we could have put valuables in the safe. In my opinion, hotel staff should not enter a guest's room without the guest's request or prior notice, especially when there is no request for cleaning.
Went to reception to raise this issue another receptionist told me that the cleaner had already entered and that they would ask her not to enter again. I also mentioned the problem with the laundry. Jose then came out of the office and told me that if I wanted to wash my clothes, I should go into town and find a laundrette.
I found this extremely unacceptable. I had paid to stay at the hotel and expected to be able to use the facilities and services advertised by the hotel, rather than being told to spend my holiday going into town to find somewhere to wash my clothes.
When I questioned him about this, Jose became very defensive. His English was not good enough to have a proper conversation about the situation, and he turned his back on me and started speaking angrily in Spanish. I could not understand what he was saying, but the behaviour was completely unprofessional. I asked to speak to a manager. I was told that the manager was not available and would be there the following day. Unfortunately, I was given the same answer every day until we checked out on 24 August.
The hotel itself also does not feel like a 4-star property. We encountered insects in the hotel and even found what appeared to be worms in the food, which was extremely unpleasant. The mattresses are also far too soft — you sink into them and wake up with back pain.
Overall, this was a very disappointing experience. For a hotel advertised as 4-star, I expected much better customer service, communication, cleanliness, facilities and professionalism.
I would not recommend Hotel Leman, and in my opinion, it is nowhere near the standard of a 4-star hotel.
When we arrived, we were greeted by the receptionist, Jose. There was no “hello”, “welcome”, or any kind of friendly greeting. He simply asked for our passports. After finding our reservation, we were charged more than the amount stated in our original booking confirmation email. We were then given a document written in Spanish. After translating it in our room, we discovered that Jose had charged us for breakfast on the day of our arrival, even though we arrived at around 4:00 pm and our reservation started on 18 August. We immediately went back to reception, and Jose admitted that it was a mistake and said we would get the money back. If the document had been checked properly before taking our payment, this mistake could easily have been avoided.
We decided not to let this ruin the beginning of our honeymoon and tried to enjoy our holiday.
A couple of days later, on Friday morning, the cleaning lady knocked on our door and asked if we wanted the room cleaned. We said yes, and while she was there, I asked how the hotel's laundry service worked. She explained that we should put our clothes in a bag, leave them where indicated, and they would be collected that day and returned within 24 hours. We followed her instructions exactly. However, when we returned to the hotel that evening, the bag was still there and had not been collected.
The following day, we went to the beach in the morning. When we returned, we noticed that someone had entered our room and cleaned it, even though we had not requested cleaning that day and had not placed any sign on the door asking for the room to be cleaned. We had personal belongings in the room, and if we had known someone was going to enter, we could have put valuables in the safe. In my opinion, hotel staff should not enter a guest's room without the guest's request or prior notice, especially when there is no request for cleaning.
Went to reception to raise this issue another receptionist told me that the cleaner had already entered and that they would ask her not to enter again. I also mentioned the problem with the laundry. Jose then came out of the office and told me that if I wanted to wash my clothes, I should go into town and find a laundrette.
I found this extremely unacceptable. I had paid to stay at the hotel and expected to be able to use the facilities and services advertised by the hotel, rather than being told to spend my holiday going into town to find somewhere to wash my clothes.
When I questioned him about this, Jose became very defensive. His English was not good enough to have a proper conversation about the situation, and he turned his back on me and started speaking angrily in Spanish. I could not understand what he was saying, but the behaviour was completely unprofessional. I asked to speak to a manager. I was told that the manager was not available and would be there the following day. Unfortunately, I was given the same answer every day until we checked out on 24 August.
The hotel itself also does not feel like a 4-star property. We encountered insects in the hotel and even found what appeared to be worms in the food, which was extremely unpleasant. The mattresses are also far too soft — you sink into them and wake up with back pain.
Overall, this was a very disappointing experience. For a hotel advertised as 4-star, I expected much better customer service, communication, cleanliness, facilities and professionalism.
I would not recommend Hotel Leman, and in my opinion, it is nowhere near the standard of a 4-star hotel.
Pár
Komentář přidán: 15. 3. 2026
Ubytován/a od březen 2026
Just relax for a few days and enjoy free time.
The very friendly reception has made the stay start well. Room with sea view became a room with full sea view: Thank you for the improvement without asking for it. Room is super clean, the ladies of service friendly, tidy and effortful. When we put a big pillow under the mattress, we slept better the second night . Great view, sufficient bathroom with tub: everything ok.
A special highlight is the great breakfast and the varied dinner. Tapas on the excursions are almost too bad, then there is no room for the changing delicacies that the prudent chefs have come up with. Starting the day with a glass of sparkling wine is a holiday feeling. Thanks for the nice stay, highly recommended!
A special highlight is the great breakfast and the varied dinner. Tapas on the excursions are almost too bad, then there is no room for the changing delicacies that the prudent chefs have come up with. Starting the day with a glass of sparkling wine is a holiday feeling. Thanks for the nice stay, highly recommended!
Pár
Komentář přidán: 27. 8. 2026
Ubytován/a od srpen 2026
Rude staff
Not a 4 star hotel staff from reception is rude.Don't waiste you money and time.
Pár
Komentář přidán: 27. 5. 2026
Ubytován/a od květen 2026
A hotel with excellent food!!
The rooms are too cramped for a four-star hotel. The food was the highlight in this hotel, and the staff was nice. However, there are better hotels at the Playa for this price.
Vynikající lokalita
Avenida de son Rigo, 6, Les Meravelles, Palma de Mallorca, 07610, Španělsko|9,63 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci zakázáni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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Leman: Často kladené otázky
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