Hyatt Regency Dubai

Name: Hyatt Regency Dubai
Address: Al Khaleej St - Deira, Deira, Dubaj, 5588, Spojené arabské emiráty, Dubaj, Dubaj, 5588, Spojené arabské emiráty

+ 169

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Rychlá fakta

Příjezd od:	15:00
Odjezd před:	12:00
Snídaně	Možnost snídaně
Domácí mazlíčci	Domácí mazlíčci zakázáni
Děti	V tomto hotelu vidí děti rádi

Vybavení

Wi-Fi

Parkování

Klimatizace

Doprava z/na letiště

Bazén

Fitcentrum

Více o hotelu Hyatt Regency Dubai

Hyatt Regency Dubai

Hyatt Regency Dubai je luxusní hotel situovaný v historické části Dubaje, 5 minut chůze od populárních trhů se zlatem, kořením a textilem. Hotel nabízí otočnou restauraci, soukromé kluziště a Wi-Fi zdarma.

Hodnocení na

Co zaujalo cestovatele

Jiné

Komentář přidán: 8. 7. 2026

Ubytován/a od červenec 2026

Excellent location, outstanding staff, and exceptional service. One of the best hotels in Dubai. The rooms and bathrooms

Excellent location, outstanding staff, and exceptional service. One of the best hotels in Dubai. The rooms and bathrooms are spacious, clean, and well maintained. The reception and buffet staff are especially courteous, attentive, and welcoming. The only area for improvement is the food service, which could offer better quality and variety. Overall, it was an excellent stay, and I would highly recommend this hotel.

Individuální cestující

Komentář přidán: 16. 3. 2026

Ubytován/a od prosinec 2025

Mixed experience after misinformation from reception about the room

I booked a King room with Club Access and a Gulf view and a King bed for 2 nights from 27th to 29th December. I got a nice welcome at reception from Mukta and I told her I wanted a double mattress on the bed as per my booking for a King bed and not two single ones. She gave me room 1208 and the first thing I did was check the bed which had 2 single mattresses. I went straight back to reception and Mukta told me that the whole hotel only had single mattresses on the beds.
After some insisting from my side, she then told me that there was an identical room on the 17th floor with a double mattress but that floor was only for VIPs. I told her she was looking at one! I spend approximately 120 nights a year in hotels! I got room 1715 with a double mattress and when I rechecked my reservation I found the following:
Room type:
1 Kg Club Access
Room description:
1 king bed: floors 16-17: 34 sq m: gulf view: Regency Club: dataport
So I had actually paid for a room on the 17th VIP floor with a King bed after all! Maybe someone can explain that to me!
I went out to play in a chess tournament and when I got back in the evening Mukta saw me in the lobby and came over to see if I was happy with the room.
A nice supervisor from Kenya called Lisper stopped by the following day to make sure everything was alright with the room. I was satisfied with my room so I decided to extend my stay but was told that I couldn't check out on 31st December which made no sense whatsoever so I only stayed one more night and went elsewhere. On the night of 31st December clients are obliged to pay for the New Year's Eve Gala dinner in the hotel but that's no reason not to be allowed to stay on 30th December and check out on 31st.
The hotel opened in 1980 so obviously it's a bit old. The Galleria ice rink is in the hotel at a separate charge. The Club lounge was fine but crowded and some of the better food ran out quickly. There was nice service from Kaish and Riyaz. The gym was decent with Technogym equipment. The pool was a bit small for a hotel of that size but was open from 7am to 10pm which was good.
There are so many hotels in Dubai you can always find good deals and I would only stay there again if there was a good price.

Reakce hotelu

Komentář přidán: 20. 3. 2026

Dear MargaretinParis,
Thank you for sharing such a detailed account of your recent stay with us. We truly appreciate the time you took to highlight both the positive interactions you experienced and the areas where we fell short of your expectations.
We are pleased to hear that Mukta, Lisper, Kaish, and Riyaz contributed positively to your stay, and that you enjoyed the gym, pool hours, and other facilities. At the same time, we sincerely regret the inconvenience caused by the initial misinformation regarding your room allocation. Your feedback is extremely valuable, and we are reviewing this matter with our team to ensure clearer communication and smoother room assignment processes moving forward.
Regarding your comment about the Gala Dinner charges, it is mentioned on the booking website that this charge is mandatory for guests staying over New Year’s Eve. However, we fully understand how this may have impacted your plans, and we accept your feedback. We hope this did not cause too much inconvenience during your stay.
We appreciate your loyalty as a frequent traveler and your honest insights about the hotel’s condition and services. Your comments help us improve, and we hope to have the opportunity to welcome you back should you find a suitable offer in the future.
If you have any further queries or require any assistance, please do not hesitate to email your concern to our reservations team at reservations.hyattregencydubai@hyatt.com.
It has been a pleasure having you as our distinguished guest and we look forward to your next visit.
Warm regards,
Hyatt Regency Dubai

Obchodní cestující

Komentář přidán: 16. 7. 2026

Significant Decline in Service Quality – Early Departure from Recent Stay

I am writing to share my deep disappointment regarding my recent stay at your property. When I first visited your hotel, I was incredibly impressed by the exceptional service and hospitality. That initial experience is exactly why I chose to return. Unfortunately, the treatment I received during this most recent visit was a complete reversal of those high standards.
It feels as though once a guest becomes a regular, the level of care and attention drops significantly. During my previous stay—even during your highest occupancy times—the front desk graciously accommodated my request for a few extra hours for late checkout. This time, however, the attitude was completely different.
I want to specifically highlight an interaction with a front desk staff member (an Asian gentleman wearing glasses, whose name I unfortunately did not catch). When discussing the checkout time, he was remarkably rude, stating abruptly, "This time I allow, but next time it will be charged." It is completely reasonable for a hotel to have policies regarding late checkouts, but the delivery and tone were incredibly unprofessional and unwelcoming.
Furthermore, the overall attention to detail has vanished. During my first stay, basic amenities like shaving and dental kits were proactively provided in the room. This time, they were nowhere to be found. It seems the staff's attitude and the hotel's operational standards have completely changed for the worse.
Because of this dramatic drop in service, I decided to cut my stay short. I had originally planned and booked to stay with you for 8 nights, but I checked out after just 2 nights and moved to the Gevora and Fairmont hotels instead, where I received the standard of service I expect.
As a piece of constructive feedback for your team: you must maintain the same level of service for your returning guests as you do for first-time visitors. Consistency is key in the hospitality industry, and failing to retain those standards will only continue to drive loyal guests to your competitors.
I hope you take this feedback seriously and address these attitude and service inconsistencies with your front desk team.

Obchodní cestující

Komentář přidán: 7. 7. 2026

Ubytován/a od červen 2026

Very Worst Service

Worst of its kind.I have stayed there earlier but this time it’s worst ever staying at this hotel.The non professional behaviour of the staff and the room cleaning and the cleanliness is terrible.it making me sick and I have faced severe allergic reactions this stay between 26 June to 3rd July ,2026.

Obchodní cestující

Komentář přidán: 5. 7. 2026

Ubytován/a od červenec 2026

Highly Recommended

Highly recommended. Great location, clean rooms and outstanding customer service. I love the spa and health club. Rooms are spacious too.

Velmi dobrá lokalita

4,2

Al Khaleej St - Deira, Deira, Dubaj, 5588, Spojené arabské emiráty|1,76 km z centra města

Příjezd a odjezd

Příjezd od:

15:00

Odjezd před:

12:00

Užitečné informace

Děti

V tomto hotelu vidí děti rádi

Přistýlky

ve věku 2 let a mladší

Zdarma

ve věku 3 let a starší

1 030 Kč (AED180) za osobu a noc

Dětské postýlky

ve věku 3 let a mladší

Zdarma

Domácí mazlíčci

Domácí mazlíčci zakázáni

Snídaně

Možnost snídaně

Cena snídaně

744 Kč (≈ 130 AED) za osobu

Důležité informace od hotelu

Při příjezdu do ubytování je vyžadována záloha na případné škody ve výši AED 300 Záloha bude vybrána v hotovosti. Částka Vám bude vrácena při odjezdu. Tato záloha je vratná v hotovosti v plné výši a podléhá kontrole případných škod v ubytování. Please note that for all bookings over New Year’s Eve 2026, a compulsory charge of AED 1300 per adult and AED 650 for children (6 -11.9 years) applies on 31 December 2026. This charge includes a New Year’s Eve Gala Dinner and is non-refundable. Guests up to 11.99 years are considered children. Any guest 12 years of age or older will be regarded as an adult and will be subject to adult pricing. A damage deposit of AED 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Early departure is subject to 2-night charges + taxes. Guest required to show original ID and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Early departure is subject to 2-night charges + taxes. Guest required to show original ID and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.

Důležité informace o městě

When staying at the hotel, a local Tourism Dirham is charged per room per night. The amount charged may vary depending on different situations (stay period and room type etc.) . Please contact the hotel front desk for more information. Recently, there are risks in the security situation in UAE, and the relevant situation is still developing. In view of the current special circumstances, tourists are advised to travel with caution. If you are already there, please be sure to pay close attention to the development of the local situation, strengthen security precautions, and make emergency preparations.

Přijímané způsoby platby

Hotel přijímá následující platební metody: