Zenseana Resort & Spa
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu Zenseana Resort & Spa
Zenseana Resort & Spa
Zenseana Resort & Spa - Patong, Phuket se nachází v destinaci Pláž Patong a poskytuje ubytování s venkovním bazénem, neplaceným soukromým parkovištěm, fitness centrem a terasou. Pláž Patong Beach je 500 metrů daleko.
Hodnocení na 
Individuální cestující
Komentář přidán: 24. 8. 2026
Ubytován/a od srpen 2026
very good hotel with great staff
hotel very nice; staff absolutely famtastic, all them, always very kind to me; room always very clean, very good breakfast, very close to the beach; 15 minuts by walk from patong! VERY GOOD HOTEL
Pár
Komentář přidán: 13. 6. 2026
Ubytován/a od červen 2026
Stay Zenseana is not a Resort and certainly not a Spa
Hotel is not worth 4 1/2*. Because the pool leaves something to be desired, poorly maintained, a pool that you have difficulty getting out of there are no stairs or anything. The beach beds are broken. Lie hard, just not well. Fortunately, the beach is a 10-minute walk away. We made this known to the manager of this hotel but he did not give home, no compassion! Breakfast is good, rooms are okay, but a lovely shower.
Reakce hotelu
Komentář přidán: 16. 6. 2026
Dear Guest,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that some aspects of your stay did not meet your expectations. We truly appreciate your comments regarding the swimming pool, sunbeds, and overall facilities, and we have shared your feedback with the relevant departments for further review and improvement.
Regarding the swimming pool design, please kindly note that the pool structure and layout were designed according to the original architectural concept of the hotel. Due to the nature of the design and existing structure, it may not be possible to fully accommodate every guest’s individual preference. However, we will continue to review possible improvements to enhance safety and comfort for our guests.
We are also pleased to hear that you enjoyed our breakfast, room comfort, and shower facilities.
We truly value your feedback and regret that your experience did not fully meet expectations.
Best regards
Zenseana Resort and Spa
Thank you for taking the time to share your feedback with us.
We sincerely apologize that some aspects of your stay did not meet your expectations. We truly appreciate your comments regarding the swimming pool, sunbeds, and overall facilities, and we have shared your feedback with the relevant departments for further review and improvement.
Regarding the swimming pool design, please kindly note that the pool structure and layout were designed according to the original architectural concept of the hotel. Due to the nature of the design and existing structure, it may not be possible to fully accommodate every guest’s individual preference. However, we will continue to review possible improvements to enhance safety and comfort for our guests.
We are also pleased to hear that you enjoyed our breakfast, room comfort, and shower facilities.
We truly value your feedback and regret that your experience did not fully meet expectations.
Best regards
Zenseana Resort and Spa
Individuální cestující
Komentář přidán: 22. 4. 2026
Ubytován/a od duben 2026
Disgusting.
My stay at this hotel was extremely disappointing and easily the worst hotel experience I have ever had.
T room felt poorly maintained and unclean. The floor was dirty, shower had visible staining, black mould on the wall and many surfaces throughout the room looked dirty. There was also a constant unpleasant smell. Housekeeping came to the room every day, but they did not actually clean. They would refill water and toilet paper and make the bed using the same sheets.
The bedding setup was also strange and unhygienic. The mattress had a fitted sheet, but only one side of the bed had an additional loose sheet placed over it, which was very noticeable and uncomfortable.I found visible staining underneath. Every Towel and other linens I received also showed similar stains.
I went to the laundry area and asked the staff member for help because I was unsure how the coin system worked. He took my coins, put them into the machine himself, and told me to load my clothes. However, he never explained that the machine was automatic or that specific settings were required. There was no clear guidance provided. He raised his voice at me when I was upset about it. The washing machine said it would take an hour and dryer 3 hours which is annoying, the staff seemed to understand and I my clothes would be dried and brought to my room. When I woke up, they were not delivered. The room phone did not work, so I had to go downstairs only to find my clothes had been left sitting wet in a bag, unattended, which could easily lead to mould or theft. There was little concern shown when I raised this issue.
Several basic facilities did not function properly, including the tv, wifi and room phone.
Most concerning was the electrical outlet in the room, which was loose and unsafe and damaged my charger and adapter, they were burnt and it was scary.
Another major issue was the lack of air conditioning in the lobby and lifts, which made common areas extremely hot and unpleasant, especially in Phuket’s climate.
This was also the only hotel in Phuket that required a deposit during my stay, which I didn’t mind but they provide dirty things and I’ve read in reviews they accuse people of the stains so they keep their money so after reading that it added unnecessary stress given the condition of the room and the stained items provided.
Overall, the hotel felt dirty, poorly managed, and very misleading in how it presents itself. Staff may act friendly on the surface, but the standard of cleanliness and service does not match what is advertised.
I have stayed in multiple hotels in Phuket, including budget ones, and they were significantly cleaner and better run than this property.
Honestly, save yourself the time and money, stay somewhere else.
T room felt poorly maintained and unclean. The floor was dirty, shower had visible staining, black mould on the wall and many surfaces throughout the room looked dirty. There was also a constant unpleasant smell. Housekeeping came to the room every day, but they did not actually clean. They would refill water and toilet paper and make the bed using the same sheets.
The bedding setup was also strange and unhygienic. The mattress had a fitted sheet, but only one side of the bed had an additional loose sheet placed over it, which was very noticeable and uncomfortable.I found visible staining underneath. Every Towel and other linens I received also showed similar stains.
I went to the laundry area and asked the staff member for help because I was unsure how the coin system worked. He took my coins, put them into the machine himself, and told me to load my clothes. However, he never explained that the machine was automatic or that specific settings were required. There was no clear guidance provided. He raised his voice at me when I was upset about it. The washing machine said it would take an hour and dryer 3 hours which is annoying, the staff seemed to understand and I my clothes would be dried and brought to my room. When I woke up, they were not delivered. The room phone did not work, so I had to go downstairs only to find my clothes had been left sitting wet in a bag, unattended, which could easily lead to mould or theft. There was little concern shown when I raised this issue.
Several basic facilities did not function properly, including the tv, wifi and room phone.
Most concerning was the electrical outlet in the room, which was loose and unsafe and damaged my charger and adapter, they were burnt and it was scary.
Another major issue was the lack of air conditioning in the lobby and lifts, which made common areas extremely hot and unpleasant, especially in Phuket’s climate.
This was also the only hotel in Phuket that required a deposit during my stay, which I didn’t mind but they provide dirty things and I’ve read in reviews they accuse people of the stains so they keep their money so after reading that it added unnecessary stress given the condition of the room and the stained items provided.
Overall, the hotel felt dirty, poorly managed, and very misleading in how it presents itself. Staff may act friendly on the surface, but the standard of cleanliness and service does not match what is advertised.
I have stayed in multiple hotels in Phuket, including budget ones, and they were significantly cleaner and better run than this property.
Honestly, save yourself the time and money, stay somewhere else.
Reakce hotelu
Komentář přidán: 26. 4. 2026
Dear Valued Guest,
Thank you for taking the time to share your detailed feedback, and we sincerely apologize for your disappointing experience.
We take cleanliness, safety, and service standards very seriously. Your comments regarding the room condition, linens, facilities, and staff service have been noted and will be urgently reviewed and addressed with our team.
We are especially sorry for the issues you encountered with the faulty equipment and the inconvenience caused, as this is not the standard we aim to provide.
Our hotel places great importance on environmental sustainability the local community. Therefore Informational signage is placed on the bed to inform guests of our linen-changing policy.
Regarding the coin-operated laundry machines, these are designed as self-service, and clear instructions are provided on-site. Should any assistance be required, guests are always welcome to contact our front desk for support.
However, we would like to thank you for your comments, as they allow us to review and improve any shortcomings. We sincerely apologize once again for the inconvenience caused during your stay.
Best regards
Zenseana Resort and
Thank you for taking the time to share your detailed feedback, and we sincerely apologize for your disappointing experience.
We take cleanliness, safety, and service standards very seriously. Your comments regarding the room condition, linens, facilities, and staff service have been noted and will be urgently reviewed and addressed with our team.
We are especially sorry for the issues you encountered with the faulty equipment and the inconvenience caused, as this is not the standard we aim to provide.
Our hotel places great importance on environmental sustainability the local community. Therefore Informational signage is placed on the bed to inform guests of our linen-changing policy.
Regarding the coin-operated laundry machines, these are designed as self-service, and clear instructions are provided on-site. Should any assistance be required, guests are always welcome to contact our front desk for support.
However, we would like to thank you for your comments, as they allow us to review and improve any shortcomings. We sincerely apologize once again for the inconvenience caused during your stay.
Best regards
Zenseana Resort and
Anonymní cestovatel
Komentář přidán: 11. 7. 2026
Ubytován/a od červenec 2026
This hotel is very new and modern and very well taken care of. After a rocky check-in regarding their mandatory ฿2000 deposit that they keep for 45 days if you use a credit card. Definitely use cash cause you get it right back unfortunately I didn’t have cash. My room was very nice and the shower is the best shower I’ve had in years. The staff were very, very nice and very helpful. Breakfast was OK and there was many various foods to eat.
Pár
Komentář přidán: 6. 7. 2026
Ubytován/a od červenec 2026
Very Bad Experince
Very poor hospitality at reception
Talked rudely
Room are full of bas smell ki
AC not working in most of the rooms
No body ready to listen
On any complaint their reply is same Talk to your agency
Talked rudely
Room are full of bas smell ki
AC not working in most of the rooms
No body ready to listen
On any complaint their reply is same Talk to your agency
Reakce hotelu
Komentář přidán: 19. 7. 2026
Dear Valued Guests,
Thank you for your feedback. We are sorry that your experience did not meet your expectations. After reviewing your stay, we found that your room and air conditioning were functioning properly. Our team also explained the booking conditions, including that any refund requests must be processed through the travel agency you booked with.
Best regards
Zenseana Resort and Spa
Thank you for your feedback. We are sorry that your experience did not meet your expectations. After reviewing your stay, we found that your room and air conditioning were functioning properly. Our team also explained the booking conditions, including that any refund requests must be processed through the travel agency you booked with.
Best regards
Zenseana Resort and Spa
Vynikající lokalita
147 Prabaramee Road, Patong Beach Kathu, Patong, Phuket, 83150, Thajsko|10,95 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
It is prohibited to bring durian to the hotel.
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Zenseana Resort & Spa: Často kladené otázky
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