Montcalm Brewery Townhouse
+ 69
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Fitcentrum
24hodinová recepční služba
Restaurace
Více o hotelu Montcalm Brewery Townhouse
Montcalm Brewery Townhouse
Tento 5hvězdičkový hotel stojí v centru londýnské části City, vedle centra umění Barbican. Poskytuje ubytování v butikových pokojích s bezplatným Wi-Fi a klimatizací. Součástí London City Suites je gurmánská restaurace a tradiční hospoda.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 8. 9. 2026
Ubytován/a od srpen 2026
We only stayed one night but it was nice discovery of the affordable hotel in London! Everything was good, apart from the very dangerously located plexiglass sharp-cornered shelf near the shower head in the bathroom - it scratched my arm terribly. On top of it the bath plug didn’t work properly so you ending up standing in puddle.
But it was quite and comfortable to sleep in this room (even tho it faces the road), which is most important thing for us. Staff was very attentive too.
But it was quite and comfortable to sleep in this room (even tho it faces the road), which is most important thing for us. Staff was very attentive too.
Individuální cestující
Komentář přidán: 19. 6. 2026
Ubytován/a od červen 2026
Below par room, and housekeeping issues
Most staff are very helpful but communication and management seem lacking.
Overall impression is that this hotel isn’t five star quality and I’m very disappointed.
My room has tatty furniture. The fridge has stopped working and milk and small, fresh food items I’d bought are now spoiled and therefore unconsumable.
On the first night, neither set of curtains covered the windows properly due to curtain rail issues ( missing/come off), this was rectified the next day. The light from outside made it difficult to sleep.
Personal items ( unused decaffeinated teabags) were removed from my own container and presumably thrown out; my cosmetics, deodorant etc in the bathroom had been extensively handled and about five items put horizontally into a bag, spillage from one item due to this. Was more annoyed because I’d expressly requested that morning that no cleaning etc was required. Asked for more bottled water, that was provided but the ‘do not disturb’ sign I’d also requested wasn’t.
Reported switch on pull out mirror in bathroom didn’t work, still doesn’t.
Missing toilet roll holder.
Space between bed and wall makes it extremely difficult to access right hand side of bed/ window, just as well it’s not two people using the room.
Called concierge - was told the manager would call back as busy, didn’t call after fifty minutes, I was waiting to go to bed so I called back. No manager available, so I will be at the front desk first thing tomorrow.
If I had the time, will and money I would move hotel but as I’m at an event until c 11pm unfortunately that’s not possible.
Overall impression is that this hotel isn’t five star quality and I’m very disappointed.
My room has tatty furniture. The fridge has stopped working and milk and small, fresh food items I’d bought are now spoiled and therefore unconsumable.
On the first night, neither set of curtains covered the windows properly due to curtain rail issues ( missing/come off), this was rectified the next day. The light from outside made it difficult to sleep.
Personal items ( unused decaffeinated teabags) were removed from my own container and presumably thrown out; my cosmetics, deodorant etc in the bathroom had been extensively handled and about five items put horizontally into a bag, spillage from one item due to this. Was more annoyed because I’d expressly requested that morning that no cleaning etc was required. Asked for more bottled water, that was provided but the ‘do not disturb’ sign I’d also requested wasn’t.
Reported switch on pull out mirror in bathroom didn’t work, still doesn’t.
Missing toilet roll holder.
Space between bed and wall makes it extremely difficult to access right hand side of bed/ window, just as well it’s not two people using the room.
Called concierge - was told the manager would call back as busy, didn’t call after fifty minutes, I was waiting to go to bed so I called back. No manager available, so I will be at the front desk first thing tomorrow.
If I had the time, will and money I would move hotel but as I’m at an event until c 11pm unfortunately that’s not possible.
Reakce hotelu
Komentář přidán: 17. 7. 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback following your stay with us.
We are truly sorry to learn that your experience did not meet the standards you expected from a five-star hotel. While we appreciate your kind comments regarding some of our team members being helpful, we regret that issues with communication, room condition, and service follow-up affected your overall impression.
Please accept our sincere apologies for the number of maintenance and housekeeping concerns you encountered, including the curtain issue, faulty fridge, bathroom mirror switch, missing toilet roll holder, and the difficulties accessing the bed area. We also apologise for the handling of your personal belongings and understand why this was upsetting, particularly as you had requested that no cleaning was required. Your comments have been shared with our housekeeping and maintenance teams for review.
We are also sorry that your request for assistance from management was not followed up promptly. We understand how frustrating it must have been to wait for a call back, especially when you were preparing to rest after a long day. This is not the level of communication and attentiveness we aim to provide.
We appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. We hope you will allow us the opportunity to restore your confidence in Montcalm at the Brewery and provide you with the quality of stay you should expect from us.
Kind regards,
Azher
Montcalm at the Brewery
Thank you for taking the time to share your detailed feedback following your stay with us.
We are truly sorry to learn that your experience did not meet the standards you expected from a five-star hotel. While we appreciate your kind comments regarding some of our team members being helpful, we regret that issues with communication, room condition, and service follow-up affected your overall impression.
Please accept our sincere apologies for the number of maintenance and housekeeping concerns you encountered, including the curtain issue, faulty fridge, bathroom mirror switch, missing toilet roll holder, and the difficulties accessing the bed area. We also apologise for the handling of your personal belongings and understand why this was upsetting, particularly as you had requested that no cleaning was required. Your comments have been shared with our housekeeping and maintenance teams for review.
We are also sorry that your request for assistance from management was not followed up promptly. We understand how frustrating it must have been to wait for a call back, especially when you were preparing to rest after a long day. This is not the level of communication and attentiveness we aim to provide.
We appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. We hope you will allow us the opportunity to restore your confidence in Montcalm at the Brewery and provide you with the quality of stay you should expect from us.
Kind regards,
Azher
Montcalm at the Brewery
Pár
UK
Komentář přidán: 9. 8. 2026
Ubytován/a od srpen 2026
Not 5 star…
I have stayed at many 5* hotels and this unfortunately did not come up to par. I had booked a deluxe room and there wasn’t anything deluxe about it. The furniture was worn and tatty, the bed was two single beds pushed together. The deluxe room shown in the pictures on the website is not what I received.
I called reception to double check this but no one answered the phone. I went down to the concierge and asked a couple of questions to be responded with ‘what?! Ask them over there’ excuse me, what kind of way is that to talk to somebody!
It appears I was in the correct room, I asked for robes as apparently that needs to be a special request. I had gone out for dinner and they were put on the bed when I returned.
There was a tiny bottle of Prosecco and crisps on the desk but didn’t know if this was complimentary or not. Also there were two guests, so if complimentary why only one?
Also in 12 hours the fire alarm went off three times, I didn’t know if this was a test, it did go off after a while but 3 times in a short space of time is ridiculous. Thanks for waking me up with that!
The location is good as it’s in between Moorgate and Barbican tube station. There’s a Tesco a couple of minutes walk away. Bear in mind it is in the city so weekends are very quiet but could be beneficial in some cases!
However this is not a hotel I would return to.
I called reception to double check this but no one answered the phone. I went down to the concierge and asked a couple of questions to be responded with ‘what?! Ask them over there’ excuse me, what kind of way is that to talk to somebody!
It appears I was in the correct room, I asked for robes as apparently that needs to be a special request. I had gone out for dinner and they were put on the bed when I returned.
There was a tiny bottle of Prosecco and crisps on the desk but didn’t know if this was complimentary or not. Also there were two guests, so if complimentary why only one?
Also in 12 hours the fire alarm went off three times, I didn’t know if this was a test, it did go off after a while but 3 times in a short space of time is ridiculous. Thanks for waking me up with that!
The location is good as it’s in between Moorgate and Barbican tube station. There’s a Tesco a couple of minutes walk away. Bear in mind it is in the city so weekends are very quiet but could be beneficial in some cases!
However this is not a hotel I would return to.
Reakce hotelu
Komentář přidán: 24. 8. 2026
Thank you for taking the time to share your detailed feedback with us.
We are sincerely sorry to hear that your stay did not meet the standards you expected from a five-star hotel. We understand your disappointment regarding the condition and presentation of your room, as well as the concerns you raised about the room configuration and amenities.
We also apologise for the interaction you experienced with our team. The manner in which you were spoken to was certainly not reflective of the warm, respectful, and professional service we expect our colleagues to provide. Your comments will be shared with the relevant management team for review.
We also appreciate your feedback regarding the Prosecco and amenities, as these should have been clearly communicated to you. We are equally sorry for the repeated fire alarm disruptions and appreciate how unsettling and frustrating this must have been, particularly when it disturbed your sleep.
We are pleased that you found our central location convenient, but we regret that the overall experience did not leave you with the impression we strive to create for our guests.
Please accept our sincere apologies for the shortcomings you experienced. Your feedback is valuable to us and will help us identify areas where we need to improve.
Kind regards,
Montcalm Brewery Management Team
We are sincerely sorry to hear that your stay did not meet the standards you expected from a five-star hotel. We understand your disappointment regarding the condition and presentation of your room, as well as the concerns you raised about the room configuration and amenities.
We also apologise for the interaction you experienced with our team. The manner in which you were spoken to was certainly not reflective of the warm, respectful, and professional service we expect our colleagues to provide. Your comments will be shared with the relevant management team for review.
We also appreciate your feedback regarding the Prosecco and amenities, as these should have been clearly communicated to you. We are equally sorry for the repeated fire alarm disruptions and appreciate how unsettling and frustrating this must have been, particularly when it disturbed your sleep.
We are pleased that you found our central location convenient, but we regret that the overall experience did not leave you with the impression we strive to create for our guests.
Please accept our sincere apologies for the shortcomings you experienced. Your feedback is valuable to us and will help us identify areas where we need to improve.
Kind regards,
Montcalm Brewery Management Team
Cestující rodiny
Komentář přidán: 14. 7. 2026
Ubytován/a od červenec 2026
Convenient for the Barbican, but not quite a 5-star experience
We chose the Montcalm Brewery Townhouse mainly for its location, and for that purpose it was excellent. It is very convenient for the Barbican, which made our evening plans extremely easy. The staff were friendly and helpful throughout, and breakfast was very good.
That said, the hotel did not quite feel like the 5-star experience it presents itself as. The room was clean and large enough for the three of us, and the extra sink in the lounge area was genuinely useful, especially when someone was using the bathroom. However, the room itself felt a little tired and worn, with little that felt particularly special or different from what I would expect from a more standard hotel.
The soundproofing was disappointing. We could clearly hear a neighbour’s loud phone conversation through the locked partition door between our room and theirs, and noise from the hallway also came through the room door. This was made worse by the lift being right next to the entrance to our room. The air conditioning was very welcome in the hot weather, but it was also extremely noisy.
Check-in was a bit frustrating. Our confirmation said check-in was from 3pm, but we were kept waiting around 30 minutes beyond that. The staff did give us complimentary drinks, which was appreciated, but we were repeatedly told it would only be another 5 or 10 minutes. Being told they wanted to make the room “just right” felt a little hollow. The room was very clean, but there was nothing particularly outstanding about it that seemed to explain the delay. It gave the impression that housekeeping may simply be running too late in the day.
There were also some odd details in the room. There appeared to be lights outside the room for housekeeping and concierge, but we could not find any information explaining how to use them. There was very little in the way of a welcome pack or room information. A small bottle of prosecco and one bag of crisps had been left in the room, which felt slightly odd for a family room booked for three adults, and it was not clear whether these items were complimentary or chargeable.
Breakfast was one of the better parts of the stay. It was included in our rate, which was fortunate, as I understand the optional breakfast charge is around £24.75 per person. That may be fairly typical for an upmarket London hotel, but I would not personally have wanted to pay that separately. The breakfast staff were prompt, helpful and friendly, and the service was very efficient — perhaps a little too efficient. We all briefly left the table to get more food and returned to find everything had been cleared. I noticed this happen to other guests too, so it did not seem to be a one-off. It was only a minor issue, as staff were happy to reset the table and everything was self-service, but it did make breakfast feel slightly rushed.
Overall, this was a very convenient base for a short Barbican trip, with friendly staff, a clean room and a good breakfast. However, it did not live up to the 5-star billing for us. The location was excellent, but the room felt tired, the soundproofing was poor, and several small details made the stay feel more functional than luxurious.
That said, the hotel did not quite feel like the 5-star experience it presents itself as. The room was clean and large enough for the three of us, and the extra sink in the lounge area was genuinely useful, especially when someone was using the bathroom. However, the room itself felt a little tired and worn, with little that felt particularly special or different from what I would expect from a more standard hotel.
The soundproofing was disappointing. We could clearly hear a neighbour’s loud phone conversation through the locked partition door between our room and theirs, and noise from the hallway also came through the room door. This was made worse by the lift being right next to the entrance to our room. The air conditioning was very welcome in the hot weather, but it was also extremely noisy.
Check-in was a bit frustrating. Our confirmation said check-in was from 3pm, but we were kept waiting around 30 minutes beyond that. The staff did give us complimentary drinks, which was appreciated, but we were repeatedly told it would only be another 5 or 10 minutes. Being told they wanted to make the room “just right” felt a little hollow. The room was very clean, but there was nothing particularly outstanding about it that seemed to explain the delay. It gave the impression that housekeeping may simply be running too late in the day.
There were also some odd details in the room. There appeared to be lights outside the room for housekeeping and concierge, but we could not find any information explaining how to use them. There was very little in the way of a welcome pack or room information. A small bottle of prosecco and one bag of crisps had been left in the room, which felt slightly odd for a family room booked for three adults, and it was not clear whether these items were complimentary or chargeable.
Breakfast was one of the better parts of the stay. It was included in our rate, which was fortunate, as I understand the optional breakfast charge is around £24.75 per person. That may be fairly typical for an upmarket London hotel, but I would not personally have wanted to pay that separately. The breakfast staff were prompt, helpful and friendly, and the service was very efficient — perhaps a little too efficient. We all briefly left the table to get more food and returned to find everything had been cleared. I noticed this happen to other guests too, so it did not seem to be a one-off. It was only a minor issue, as staff were happy to reset the table and everything was self-service, but it did make breakfast feel slightly rushed.
Overall, this was a very convenient base for a short Barbican trip, with friendly staff, a clean room and a good breakfast. However, it did not live up to the 5-star billing for us. The location was excellent, but the room felt tired, the soundproofing was poor, and several small details made the stay feel more functional than luxurious.
Reakce hotelu
Komentář přidán: 17. 7. 2026
Dear Guest,
Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us.
We are delighted to hear that you found our location convenient for the Barbican, enjoyed our breakfast, and experienced friendly and helpful service from our team. We are also pleased that the room’s size, cleanliness, and additional sink were beneficial for your family’s comfort.
However, we are genuinely sorry to learn that aspects of your stay did not meet the expectations associated with a five-star experience. We appreciate your honest feedback regarding the condition of the room, soundproofing, air conditioning noise, and the overall details that affected the sense of luxury and comfort. Your comments have been shared with our relevant teams as they help us identify areas where we can improve.
We also apologise for the delay you experienced at check-in. While we are glad that the complimentary drinks helped make the wait more comfortable, we understand that repeated updates without the room being ready can be frustrating. We will review our communication process with the team to ensure we manage such situations more effectively.
Regarding the room amenities and information provided, we appreciate your observations. We will look into improving the clarity of our in-room information and ensuring that guests have a better understanding of the facilities, services, and any items provided.
We are pleased that breakfast was a highlight of your stay, and we thank you for your positive comments about our breakfast team. We have also noted your feedback regarding table clearing and will remind the team to be mindful of guests who may briefly step away during service.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the experience we aim to deliver.
Kind regards,
Azher
Montcalm at the Brewery
Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us.
We are delighted to hear that you found our location convenient for the Barbican, enjoyed our breakfast, and experienced friendly and helpful service from our team. We are also pleased that the room’s size, cleanliness, and additional sink were beneficial for your family’s comfort.
However, we are genuinely sorry to learn that aspects of your stay did not meet the expectations associated with a five-star experience. We appreciate your honest feedback regarding the condition of the room, soundproofing, air conditioning noise, and the overall details that affected the sense of luxury and comfort. Your comments have been shared with our relevant teams as they help us identify areas where we can improve.
We also apologise for the delay you experienced at check-in. While we are glad that the complimentary drinks helped make the wait more comfortable, we understand that repeated updates without the room being ready can be frustrating. We will review our communication process with the team to ensure we manage such situations more effectively.
Regarding the room amenities and information provided, we appreciate your observations. We will look into improving the clarity of our in-room information and ensuring that guests have a better understanding of the facilities, services, and any items provided.
We are pleased that breakfast was a highlight of your stay, and we thank you for your positive comments about our breakfast team. We have also noted your feedback regarding table clearing and will remind the team to be mindful of guests who may briefly step away during service.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the experience we aim to deliver.
Kind regards,
Azher
Montcalm at the Brewery
Cestující ve skupině
UK
Komentář přidán: 2. 7. 2026
Ubytován/a od červen 2026
Disappointed
I am writing this review following a highly disruptive stay on 19th–20th June 2026, which resulted in an injury, a hospital visit, and a disappointing lack of accountability from hotel management.
At 11:30 PM, my friend who I was staying with went to use the shower. The silver drain cover, located in the centre of the shower, was not secured to the floor. When she stood on it, the plate slipped into the corner of the shower basin, causing her foot to drop instantly into the exposed drain cavity. This caused her to fall out of the shower door with her foot trapped in the drain.
The in-room phone would not connect to reception, and when I called from my mobile phone, the line was left ringing for five minutes without an answer. I had to leave my injured friend to go down to the front desk in person to request ice.
Following advice from NHS 111 we had to attend A&E. While staff provided a wheelchair to the front of the hotel, they did not offer to help arrange transport, leaving us to coordinate our own travel and spend £40 on round-trip taxis. We did not get back to the hotel until 4:00 AM.
The following morning at breakfast staff watched my friend struggle down a flight of stairs on crutches, only mentioning that a lift was available after she had already navigated them.
The subsequent correspondence with the Operations Manager has been entirely unsatisfactory. He initially attempted to deflect the issue by noting the "presence of an anti-slip mat" - my friend is a 24 year old able bodies person and would not expect to require a non-slip matt to shower.
Despite a documented maintenance failure, failed communication systems, and out-of-pocket medical and transport expenses, the hotel's only offer of compensation was a 20% discount on a future stay.
As a long-term guest who frequently stays at Montcalm properties for business and personal travel, I am disappointed. The infrastructure in this room was hazardous, and the management's handling of the situation has been completely inadequate.
At 11:30 PM, my friend who I was staying with went to use the shower. The silver drain cover, located in the centre of the shower, was not secured to the floor. When she stood on it, the plate slipped into the corner of the shower basin, causing her foot to drop instantly into the exposed drain cavity. This caused her to fall out of the shower door with her foot trapped in the drain.
The in-room phone would not connect to reception, and when I called from my mobile phone, the line was left ringing for five minutes without an answer. I had to leave my injured friend to go down to the front desk in person to request ice.
Following advice from NHS 111 we had to attend A&E. While staff provided a wheelchair to the front of the hotel, they did not offer to help arrange transport, leaving us to coordinate our own travel and spend £40 on round-trip taxis. We did not get back to the hotel until 4:00 AM.
The following morning at breakfast staff watched my friend struggle down a flight of stairs on crutches, only mentioning that a lift was available after she had already navigated them.
The subsequent correspondence with the Operations Manager has been entirely unsatisfactory. He initially attempted to deflect the issue by noting the "presence of an anti-slip mat" - my friend is a 24 year old able bodies person and would not expect to require a non-slip matt to shower.
Despite a documented maintenance failure, failed communication systems, and out-of-pocket medical and transport expenses, the hotel's only offer of compensation was a 20% discount on a future stay.
As a long-term guest who frequently stays at Montcalm properties for business and personal travel, I am disappointed. The infrastructure in this room was hazardous, and the management's handling of the situation has been completely inadequate.
Reakce hotelu
Komentář přidán: 17. 7. 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about the distressing experience you and your friend encountered during your stay with us.
First and foremost, we would like to extend our sincere apologies for the injury sustained and the significant disruption this caused. The safety and wellbeing of our guests are of the utmost importance, and we are deeply concerned to hear about the incident involving the shower drain cover. We understand how frightening this situation must have been, particularly late at night, and we are sorry for the distress and inconvenience caused.
We also apologise that you experienced difficulties contacting reception and that you felt unsupported when seeking assistance. We recognise that in a situation involving an injury, a prompt and caring response is essential, and we regret that your experience did not reflect the level of support and service we expect from our team.
Your comments regarding the assistance provided, the transport arrangements, and the communication following the incident have been noted. We appreciate your feedback and are reviewing the circumstances carefully with the relevant teams to ensure that lessons are learned and improvements are made.
We are also sorry that our follow-up communication did not leave you feeling appropriately supported. We understand your disappointment, particularly as a valued returning guest of Montcalm properties, and we regret that the resolution offered did not meet your expectations.
Kind regards,
Azher
Montcalm at the Brewery
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about the distressing experience you and your friend encountered during your stay with us.
First and foremost, we would like to extend our sincere apologies for the injury sustained and the significant disruption this caused. The safety and wellbeing of our guests are of the utmost importance, and we are deeply concerned to hear about the incident involving the shower drain cover. We understand how frightening this situation must have been, particularly late at night, and we are sorry for the distress and inconvenience caused.
We also apologise that you experienced difficulties contacting reception and that you felt unsupported when seeking assistance. We recognise that in a situation involving an injury, a prompt and caring response is essential, and we regret that your experience did not reflect the level of support and service we expect from our team.
Your comments regarding the assistance provided, the transport arrangements, and the communication following the incident have been noted. We appreciate your feedback and are reviewing the circumstances carefully with the relevant teams to ensure that lessons are learned and improvements are made.
We are also sorry that our follow-up communication did not leave you feeling appropriately supported. We understand your disappointment, particularly as a valued returning guest of Montcalm properties, and we regret that the resolution offered did not meet your expectations.
Kind regards,
Azher
Montcalm at the Brewery
Velmi dobrá lokalita
42-46 Chiswell Street, Londýnská městská část Islington, Londýn, EC1Y 4SB, Velká Británie|2,88 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci zakázáni
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