Hotel Puerta America

Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, Madrid, 28002, Španělsko, Madrid, Madrid, 28002, Španělsko

+ 138

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Rychlá fakta

Příjezd od:	15:00
Odjezd před:	12:00
Domácí mazlíčci	Domácí mazlíčci zakázáni

Vybavení

Wi-Fi

Parkování

Klimatizace

Bazén

Fitcentrum

24hodinová recepční služba

Více o hotelu Hotel Puerta America

Hotel Puerta America

Hotel Puerta America se vyznačuje exkluzivními a avantgardními interiéry od světově proslulých architektů, jakými jsou Norman Foster, Jean Nouvel či Zaha Hadid. Každé patro hotelu Puerta America navrhl jiný architekt.

Hodnocení na

Co zaujalo cestovatele

Anonymní cestovatel

Komentář přidán: 13. 8. 2026

Ubytován/a od srpen 2026

A very clean hotel with different themes on each floor. Very interesting. A very cold pool which I believe they refrigerate because the air temperature is so high in August. It was refreshing. Very helpful staff.
We enjoyed our stay and will stay again when visiting Madrid.

Obchodní cestující

Komentář přidán: 12. 5. 2026

Ubytován/a od květen 2026

Not a 5 starts hotel treatment not facilities

No coffee or tea cattle in the rooms despite being 5 starts hotel
No water filling
Was negatively surprised not to accept 1 hour late check out despite being relatively empty and insisting on charging extra money !!!! Very bad from the management as the receptionist said they are not allowed to give late check out
Breakfast variety was ok but modest
Only positive thing was the concierge team who were super friendly and professional

Anonymní cestovatel

Komentář přidán: 30. 8. 2026

Ubytován/a od srpen 2026

DON’T DO IT! Honestly very disappointed in this property. We are not guests who ever complain or even leave reviews, but this was so bad that we had to.
We thought we would treat ourselves with a 5 star hotel on the last night of our Spain trip, and this was a major disappointment. This is more of a 2 star hotel, the photos are very deceiving.
It was dirty and dingy, the room smelled musty, the food was mediocre and exceptionally overpriced. After you take a shower, the bathroom smells like sewage.
The room we had felt claustrophobic - like it was designed by an amateur designer who had a poor sense of space. Actually, the whole hotel felt like it was designed by an amateur and things were broken, dirty and falling apart.
We had to move rooms from one of their rooms that looked like a spaceship to a more traditional room because there was barely any room for our bags. Our replacement room was slightly bigger but smelled as though someone smoked a pack of cigarettes and blew it over every inch of the carpets. The carpets were (once?) white and heavily stained. Yikes.
When we first arrived we ate at the lobby restaurant, Rebecca was the rudest waitress we could have gotten. It was like pulling teeth to receive the bare minimum for service. We were not made to feel welcome.
Also, the rooftop restaurant was closed during what I assume is peak season (August), so options were limited.
0/10 recommend. I’d rather stay at a clean 2 star hotel.

Anonymní cestovatel

Komentář přidán: 27. 7. 2026

Ubytován/a od červenec 2026

The hotel staff was very friendly. Especially Sergio at the reception desk was helpful with recommendations. We had a maintenance issue and someone was sent right away to solve the problem. Unfortunately we could not enjoy the rooftop because of the heat is was closed but we did enjoy the pool area. A good place to relax! Its situated in a good location in a nice neighborhood, restaurants and shops and metro nearby. Highly recommend this hotel.

Individuální cestující

Komentář přidán: 23. 7. 2026

More style than substance, but okay.

The hotel is designed in a very modern way. Certainly not to everyone's taste. The rooms are something different, but there is no privacy screen from the bed to the shower area. A refrigerator is available but empty. No electric kettle with coffee and tea in the rooms. The pool is very small. I was supposed to pay € 75 extra for early check-in (12 p.m.). I paid €115 including breakfast. That is of course fine! Gym very meager, practically non-existent.

Lokalita

3,5

Avenida América, 41, Chamartín, Madrid, 28002, Španělsko|3,69 km z centra města

Příjezd a odjezd

Příjezd od:

15:00

Odjezd před:

12:00

Užitečné informace

Domácí mazlíčci

Domácí mazlíčci zakázáni

Důležité informace o městě

Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.

Přistýlky

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