Apex Waterloo Place Hotel
+ 201
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Klimatizace
Bazén
Fitcentrum
Lázně
24hodinová recepční služba
Více o hotelu Apex Waterloo Place Hotel
Apex Waterloo Place Hotel
Just around the corner from Calton Hill, the 4-star Apex Waterloo Place hotel epitomises luxury living in the heart of Edinburgh.
Hodnocení na 
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Komentář přidán: 6. 3. 2026
Birthday and Anniversary Celebration
Lovely hotel, comfortable room, excellent customer service. Fabulous little treats for Birthday and Anniversary.
Fabulous location, nice bar area, Liberte is lovely too, breakfast is 19.50 pp but offers cereals, juices plus a good choice of freshly cooked meals, my eggs benedict was lovely, service was a bit mayhem for breakfast, offered us coffee or tea but it never came, my husbands breakfast order was not as ordered, but to be completely fair Hotel is going to refund this. They also gave us a complimentary drinks voucher too, which was gratefully received, the room had bath shower and hairdryer ironing board etc, the curtains were black out, temperature could be increased in room but not really reduced, however we did open 2 windows which solved the heat. Room has fridge with bottle of water and milk sachets in.
On our anniversary night we bought a bottle of prosecco for in our room, the hotel kindly opened it for us, brought a bucket of ice and flutes up to our room too.
2 room cards are provided, reception staff were exceptional, the Hotel is immaculate and 5 mins from Waverley Train station with St James Centre just behind.
Tv was large and we had no issues, toiletries provided were good quality and we would definately return when next in Edinburgh
Fabulous location, nice bar area, Liberte is lovely too, breakfast is 19.50 pp but offers cereals, juices plus a good choice of freshly cooked meals, my eggs benedict was lovely, service was a bit mayhem for breakfast, offered us coffee or tea but it never came, my husbands breakfast order was not as ordered, but to be completely fair Hotel is going to refund this. They also gave us a complimentary drinks voucher too, which was gratefully received, the room had bath shower and hairdryer ironing board etc, the curtains were black out, temperature could be increased in room but not really reduced, however we did open 2 windows which solved the heat. Room has fridge with bottle of water and milk sachets in.
On our anniversary night we bought a bottle of prosecco for in our room, the hotel kindly opened it for us, brought a bucket of ice and flutes up to our room too.
2 room cards are provided, reception staff were exceptional, the Hotel is immaculate and 5 mins from Waverley Train station with St James Centre just behind.
Tv was large and we had no issues, toiletries provided were good quality and we would definately return when next in Edinburgh
Reakce hotelu
Komentář přidán: 7. 3. 2026
Dear Craven,
Thank you so much for taking the time to share such a detailed review. We’re absolutely delighted to hear that you enjoyed your stay from the comfortable room and excellent customer service to the special birthday and anniversary touches. It’s wonderful to know these moments helped make your visit memorable.
We’re glad you loved the location, bar area, and Liberte, and that breakfast offered a good selection, even though the service was a little hectic. We appreciate your understanding, and we’re pleased the hotel was able to refund breakfast and offer a complimentary drinks voucher. Your kind words about the room amenities, blackout curtains, and thoughtful touches like the fridge and refreshments mean a lot to us.
Thank you again for your generous feedback, and for your intention to return. We look forward to welcoming you back on your next trip to Edinburgh.
Warm Regards,
Djamila
Reception Duty Manager.
Thank you so much for taking the time to share such a detailed review. We’re absolutely delighted to hear that you enjoyed your stay from the comfortable room and excellent customer service to the special birthday and anniversary touches. It’s wonderful to know these moments helped make your visit memorable.
We’re glad you loved the location, bar area, and Liberte, and that breakfast offered a good selection, even though the service was a little hectic. We appreciate your understanding, and we’re pleased the hotel was able to refund breakfast and offer a complimentary drinks voucher. Your kind words about the room amenities, blackout curtains, and thoughtful touches like the fridge and refreshments mean a lot to us.
Thank you again for your generous feedback, and for your intention to return. We look forward to welcoming you back on your next trip to Edinburgh.
Warm Regards,
Djamila
Reception Duty Manager.
Jiné
UK
Komentář přidán: 28. 7. 2026
Underwhelmed by the hotel for the price.
I had high hope for this hotel but was generally underwhelmed based on what I paid. The room was clean and modern. However, the air conditioning wasn't good enough for the hot weather. There were issues with breakfast service one day, however this cost of breakfast for this was refunded for this one morning. The pool and sauna area were nice and front desk accommodating, but it wasn't worth what we paid. I expected more.
Reakce hotelu
Komentář přidán: 29. 7. 2026
Dear Guest,
Thank you for taking the time to share your feedback.
While I am pleased to hear that you found your room clean and modern, enjoyed our pool and sauna facilities, and found our front desk team accommodating, I am sorry that your overall experience did not meet the expectations you had for the price paid.
I apologise that the air conditioning was not sufficient during the warmer weather and that there were issues with the breakfast service during your stay. While I am glad we were able to address the breakfast concern with a refund, I understand that this did not make up for the inconvenience caused.
We appreciate your comments regarding value for money, as well as the positive feedback about our facilities and location. Feedback such as yours helps us identify areas where we can improve the overall guest experience.
Thank you again for your honest review.
Warmest regards,
Hanna
Duty Manager
Thank you for taking the time to share your feedback.
While I am pleased to hear that you found your room clean and modern, enjoyed our pool and sauna facilities, and found our front desk team accommodating, I am sorry that your overall experience did not meet the expectations you had for the price paid.
I apologise that the air conditioning was not sufficient during the warmer weather and that there were issues with the breakfast service during your stay. While I am glad we were able to address the breakfast concern with a refund, I understand that this did not make up for the inconvenience caused.
We appreciate your comments regarding value for money, as well as the positive feedback about our facilities and location. Feedback such as yours helps us identify areas where we can improve the overall guest experience.
Thank you again for your honest review.
Warmest regards,
Hanna
Duty Manager
Cestující rodiny
Komentář přidán: 25. 7. 2026
Best Hotel Ever!
This hotel was the very best of our entire visit. it was clean, comfortable and the only one we stayed at with a refrigerator. We Americans like our water cold. Wonderful experience. Picked up our bus tours right out front practically. The only thing I have to say is when you stay at the best hotel first, the other stays dim in comparison. Cheers!
Reakce hotelu
Komentář přidán: 26. 7. 2026
Dear Linda,
Thank you very much for your wonderful review.
I am delighted to hear that we were the highlight of your trip and that you found the hotel clean, comfortable, and well equipped. It's great to know that the in-room refrigerator was appreciated, especially for keeping your water nice and cold!
I'm also pleased that our location made it easy for you to explore Edinburgh and join your bus tours so conveniently.
Your comment about staying at the best hotel first certainly made us smile. Thank you for your kind words and for choosing to stay with us.
We hope to have the pleasure of welcoming you back on your next visit to Edinburgh.
Warmest Regards
Hanna
Duty Manager
Thank you very much for your wonderful review.
I am delighted to hear that we were the highlight of your trip and that you found the hotel clean, comfortable, and well equipped. It's great to know that the in-room refrigerator was appreciated, especially for keeping your water nice and cold!
I'm also pleased that our location made it easy for you to explore Edinburgh and join your bus tours so conveniently.
Your comment about staying at the best hotel first certainly made us smile. Thank you for your kind words and for choosing to stay with us.
We hope to have the pleasure of welcoming you back on your next visit to Edinburgh.
Warmest Regards
Hanna
Duty Manager
Jiné
Komentář přidán: 25. 7. 2026
Not bad
Dear Hotel Management,
I would like to express my disappointment regarding the room that was assigned to me upon arrival.
I was very surprised that the receptionist allocated a room located on the lower level, in what felt like a completely enclosed area. Even the room’s window faced a closed space, with a view that was extremely unpleasant and far from what I would expect from a hotel of your standard.
I genuinely do not understand why this particular room was assigned to me. Unfortunately, it made my stay uncomfortable, not only for me but also for my wife.
Given this experience, I kindly request a partial refund of the amount I paid for the room, of no less than 25% of the total accommodation cost. I would appreciate it if the refund could be processed back to the same payment method used for the booking.
I sincerely hope you will consider my request fairly and cooperate in resolving this matter. As a Booking.com Genius Level 3 member, I expected a much better room and overall experience.
Guest Name: Nayef Albalawi
Room Number: 212
Check-in Date: 23 July 2026
Check-out Date: 25 July 2026
I look forward to your response.
Kind regards,
Nayef Albalawi
I would like to express my disappointment regarding the room that was assigned to me upon arrival.
I was very surprised that the receptionist allocated a room located on the lower level, in what felt like a completely enclosed area. Even the room’s window faced a closed space, with a view that was extremely unpleasant and far from what I would expect from a hotel of your standard.
I genuinely do not understand why this particular room was assigned to me. Unfortunately, it made my stay uncomfortable, not only for me but also for my wife.
Given this experience, I kindly request a partial refund of the amount I paid for the room, of no less than 25% of the total accommodation cost. I would appreciate it if the refund could be processed back to the same payment method used for the booking.
I sincerely hope you will consider my request fairly and cooperate in resolving this matter. As a Booking.com Genius Level 3 member, I expected a much better room and overall experience.
Guest Name: Nayef Albalawi
Room Number: 212
Check-in Date: 23 July 2026
Check-out Date: 25 July 2026
I look forward to your response.
Kind regards,
Nayef Albalawi
Reakce hotelu
Komentář přidán: 26. 7. 2026
Dear Mr Albalawi,
Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to learn that you were disappointed with the room allocated during your visit and that it did not meet your expectations.
I would like to kindly explain that, prior to your arrival, a request was noted on your reservation for a quiet room. With this in mind, our team allocated a room in one of the quieter areas of the hotel. While this room has an internal-facing view, it was selected specifically to minimise noise from the busy city streets and provide a more peaceful environment during your stay.
I would also like to mention that we do not advertise specific views as part of our room categories. Due to the height of the surrounding buildings, most of our rooms do not offer city views. Only a limited number of upgraded rooms located on the 10th floor benefit from more open views across the city. Therefore, room allocation is generally based on the room type booked and any preferences requested by our guests, such as a quieter location.
That said, I completely understand that the room's outlook was not to your preference, and I am sorry that this negatively impacted your experience and your wife's comfort during your visit.
Thank you for bringing your concerns to our attention. I will ensure that all of your comments, including your request for a partial refund, are passed on to our management team for review. They will carefully consider the details of your stay and determine whether any further action can be taken. We are sorry that your experience did not fully meet your expectations on this occasion.
Warmest regards,
Hanna
Duty Manager
Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to learn that you were disappointed with the room allocated during your visit and that it did not meet your expectations.
I would like to kindly explain that, prior to your arrival, a request was noted on your reservation for a quiet room. With this in mind, our team allocated a room in one of the quieter areas of the hotel. While this room has an internal-facing view, it was selected specifically to minimise noise from the busy city streets and provide a more peaceful environment during your stay.
I would also like to mention that we do not advertise specific views as part of our room categories. Due to the height of the surrounding buildings, most of our rooms do not offer city views. Only a limited number of upgraded rooms located on the 10th floor benefit from more open views across the city. Therefore, room allocation is generally based on the room type booked and any preferences requested by our guests, such as a quieter location.
That said, I completely understand that the room's outlook was not to your preference, and I am sorry that this negatively impacted your experience and your wife's comfort during your visit.
Thank you for bringing your concerns to our attention. I will ensure that all of your comments, including your request for a partial refund, are passed on to our management team for review. They will carefully consider the details of your stay and determine whether any further action can be taken. We are sorry that your experience did not fully meet your expectations on this occasion.
Warmest regards,
Hanna
Duty Manager
Jiné
Komentář přidán: 20. 7. 2026
Lovely quiet room
The receptionist assigned us a lovely quiet room on the top floor, 1004. Reception Staff on arrival and departure were really helpful. It was handy being able to store luggage so we could make the most of our weekend. A little pricy but on a par with other hotels and worth it for the great experience
Reakce hotelu
Komentář přidán: 21. 7. 2026
Dear Dianereview60,
Thank you so much for your lovely review.
We are delighted to hear that you enjoyed your stay and that your room was peaceful and comfortable. It is wonderful to know that our reception team made a positive impression, both on arrival and departure, and that being able to store your luggage helped you make the most of your weekend in Edinburgh.
Your kind comments mean a great deal to us, and we will be sure to share them with the team.
Thank you again for your recommendation. We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future.
Kind regards,
Masha
Reception
Thank you so much for your lovely review.
We are delighted to hear that you enjoyed your stay and that your room was peaceful and comfortable. It is wonderful to know that our reception team made a positive impression, both on arrival and departure, and that being able to store your luggage helped you make the most of your weekend in Edinburgh.
Your kind comments mean a great deal to us, and we will be sure to share them with the team.
Thank you again for your recommendation. We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future.
Kind regards,
Masha
Reception
Vynikající lokalita
23-27 Waterloo Place, Calton Hill, Edinburgh, EH1 3BH, Velká Británie|0,43 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
ve věku 2 let a mladší
Zdarma
Domácí mazlíčci zakázáni
Možnost snídaně
Cena snídaně
554 Kč (≈ 19,5 GBP) za osobu
Informujte prosím Apex Waterloo Place Hotel o svém předpokládaném čase příjezdu předem. Tuto informaci můžete napsat do políčka pro zvláštní požadavky při rezervaci nebo se obraťte přímo na ubytování. Kontaktní údaje jsou uvedeny v potvrzení rezervace. Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. Guests are offered a discount at the Q Park Multi storey car park on Greenside Row if they book online in advance. Recognised with the Tripadvisor Travellers’ Choice Award 2026, placing us among the top-rated properties based on guest reviews worldwide.
Hotel přijímá následující platební metody:
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